Skip to main content

Your basket

Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total


One-off payment

One-off payment total


Included with your package


Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    What to do with old routers and how to return them

    Returning our router allows us to reuse and recycle it in a safe and environmentally friendly way. See how you can return it to us for free.

    Why it’s important you return our router

    When you get a new router, please don’t leave our old one in a cupboard to gather dust. There's life in our router yet, and we can help you return it to us for free.

    Our routers are provided on a loan basis, so it’s really important they’re returned to us when no longer needed.

    Just a gentle reminder, if you signed up after 1 Feb 2024 and you don’t return our router, you’ll be charged a £50 fee.

    We reuse and recycle our routers

    When you return our router, we’ll take any working parts from it and see if they can be reused. We'll dispose of the rest of it in an environmentally friendly way. So it’s good for you and the planet.

    How to return our router

    Take it to the Post Office and return it free of charge

    Just go to our Royal Mail page to create a returns label

    Attach the returns label to your packaging and take it to your nearest Post Office.

    Keep your proof of postage until we let you know we've received our router. This usually takes about 7 days.

    Arrange for Royal Mail to collect it from your home

    You can book an at-home collection via Royal Mail for a small fee.

    Simply go to Royal Mail Click and Drop and select Send an item.

    Then follow the steps and complete the online forms to arrange a collection.

    Was this article helpful?

    More ways to get help

    Plusnet community
    Our customers always have tips to share.
    Talk to our community

    Contact our team
    Message @Plusnet on X (formerly Twitter)
    Or call 0330 1239 123

    My Account
    Manage your bills, packages and details.
    Sign into Broadband
    Sign into Mobile