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    Track my order and activation date

    Everything you need to keep tabs on your Plusnet broadband order and when your service will go live.

    Updated 25 March 2024

    How to track your Plusnet broadband order

    Hello and welcome to the Plusnet family. It’s lovely to have you with us.

    Our guide for new customers has everything you need to help you track your order. We’ll let you know the date we’ll be activating your Plusnet broadband service and when our router’s on the way to you.

    Your award-winning broadband is on the way

    Activating your service

    Just a reminder, if we need to install a new Full Fibre or Fibre connection, switching your service can take 10 working days. If you’ve got an existing connection we can sometimes get your service activated in 3 working days.  For updates about your activation date, you’ll find everything you need in your order tracker.

    Track your order

    We’ll be in touch by email and text message to confirm your activation date. You can easily track the progress of your order in My Account.

    To login in you’ll need your username or email address and your password. These are the ones you created when you signed up.

    Login to track your order

     Plusnet router

    We’ll send our router by Royal Mail Tracked 24. It will arrive 1 to 2 days before we activate your service. When it’s been dispatched you’ll get an email and text message which will include a tracking reference number. You’ll also find details in your order tracker.

    Check router delivery

    Change your activation date

    Need to change your activation date or your engineer appointment date? No problem, just get in touch as soon as possible. Please make sure you give us at least 48 working hours notice before your scheduled date.

    Call us on 0330 123 9123

    Forgot your login details?

    You’ll find your username in the order confirmation email we sent to you. 
If you’ve forgotten your password, don’t worry, we can help you reset it.

    Reset your password

    Activation date delayed?

    Sorry if there’s been a delay. Please don’t worry, our dedicated team will do all they can to help. 

    They’ll be in touch by email and text and will let you know if they need more information. Check your order tracker to see your latest updates.

    See your order updates

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