Terms and conditions of the My Referrals scheme

  1. For any Plusnet residential or Plusnet business customer that receives a Plusnet broadband and/or phone service, if anyone joins us on your recommendation (what we call a referred user), you will receive a reduction in your broadband subscription charges (what we call a referral credit) in accordance with these terms and conditions.

  2. To be eligible to receive a referral credit, the referred user must:

    2.1. have an active account with us at the time the referral credit is processed;

    2.2. be taking an eligible service from us (the eligible services are set out in our article on how to earn money back when you recommend a friend);

    2.3. have paid in full for the eligible service and any other services they take from us on their billing date (even if they subsequently pay their bill you won’t be entitled to referral credits associated with the service); and

    2.4. accurately provide us with your Plusnet username so we know you have referred them when they sign up.

  3. If you do not pay your own bill, you will not receive any referral credits. If you fail to pay your bill on your billing date, but you subsequently pay your bill when we remind you about the missed payment, and you are a customer who pays by Direct Debit, you will receive the referral credits due on that bill, otherwise you will receive the referral credits due on your next bill, provided you pay your next bill on your billing date.

  4. Referral credits are calculated based upon the referred user’s service type and the number of full months the referred user is actively subscribed to an eligible service. The relevant referral credits for each eligible service (per full month per referred user) are set out in our article on how to earn money back when you recommend a friend.

  5. Referral credits will be applied as a discount to your broadband subscription charges. If you don't have a broadband subscription charge (or it is less than the referral credit) payment of the referral credit (or any outstanding amount of the referral credit after discounting your broadband subscription charge) will only be made once the total amount of referral credits on your account reaches a value of £5. These amounts will be paid via Direct Debit, or by cheque if you don't have any Direct Debit details.

  6. The referral credit applied to your account is subject to paragraphs 2 and 3 and will reflect the current service taken by each referred user. This means referral credits may change from month to month depending on changes to services the referred user takes, the actions of each referred user and you paying on time.

  7. By taking part in the My Referrals scheme, you accept and fully agree that we cannot be held liable for the referred user incorrectly detailing your referral details when they sign-up. The referred user must nominate you at the time of sign-up with us and via the normal sign-up process. We can’t take referral details retrospectively, after a sign-up has been completed, whether or not made by your referral.

  8. If you cancel your Plusnet broadband and phone service and/or you decide to leave us, any outstanding referral credit not yet applied to subscription charges will be lost and cannot be converted to a monetary value. Referral credits are non-transferable between account holders.

  9. We reserve the right to refuse to accept a referral at our absolute discretion in line with our Acceptable Use Policies or in other circumstances where we reasonably suspect abusive or fraudulent activity has occurred.

  10. We respect our users' privacy (and your attention is drawn to our Privacy Policy).

  11. We reserve the right to vary these terms and conditions and to terminate the scheme. Any such changes will normally be made via this page. It is your responsibility to remain informed as to any changes of the service via these pages and our normal channels of communication.

  12. By taking part in the My Referrals scheme you understand that we continuously monitor participation and will take action against suspected abusive or fraudulent activity in line with our Acceptable Use Policies or as is otherwise appropriate.

  13. The My Referrals scheme is not open to resellers of any of Plusnet's services or accounts provided by those resellers.

  14. If any provision in these terms and conditions are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.