Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
If you've got Plusnet already, My Referrals means we'll reward you when you tell your friends, family or colleagues about us. And it's not just when they sign up with us – we'll reward you every month that they're with us. It's just our way of saying thank you.
Tell someone how much you like Plusnet. Then, when they sign up, they just need to fill in your username under the heading 'Did somebody recommend you to Plusnet?'
For every person you recommend Plusnet to, you'll get money off your monthly bill for as long as they're a customer. You can recommend us to as many people as you like, so there's a chance that you could end up with free broadband or even making money.
The amount you earn depends on the package your friend signs up to. If they change their package, the amount you earn will change too.
Here's how much you can earn.
If they choose:
Unlimited, Unlimited Fibre or Unlimited Fibre Extra
Home phone (with any call plan)
All prices are inclusive of VAT.
If your referral credits exceed the charges you owe, any remaining credit balance will be applied to any subsequent charges you incur for the services we provide. However, if your credit balance continues to accrue then, once it reaches £50 or over, you can contact us and we'll pay you the referral credit balance directly. The refund will normally be paid using the current payment method on your account, or by cheque if you don't have any payment details.
You'll be rewarded after the person you've recommended has paid us. If they pay us every month, you'll be rewarded every month. It can take a few weeks to get up and running, so bear with us.
Keep track by going to Current Referrals and your monthly invoices will show you whether you have any unreturned credit balance on your account.