Our guide to price increases for Plusnet Mobile plans
Mobile price increase FAQs
Which of your mobile plans will go up in price because of CPI?
All our mobile plans will go up in price every March, as described in this guide, unless you:
- have a rolling monthly SIM only plan with us (if you've got a SIM only plan that has or had a minimum term, it'll still go up each March)
- have a mobile phone plan, or SIM-only plan which had or has a minimum term that you signed up for before 29 November 2016 and you haven't changed your plan since then (that includes things like upgrading your mobile phone, agreeing a new minimum term or changing your plan on or after that date)
What is CPI?
The Consumer Price Index (CPI) is a figure released by the Office of National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can aid in the understanding of inflation on family budgets.
How will you work out how much you'll put up your prices by?
Every March, we'll take the CPI percentage figure from the previous January and raise your monthly plan price by the same percentage.
Here's an example. We've assumed:
- you had a mobile plan that's £20 a month
- the CPI index in January 2017 is 1.9%
- the CPI index in January 2018 is 2.7%.
|Monthly price up to March 2017||£20|
|Monthly price from March 2017 to February 2018||£20.38 (which is £20 plus the 1.9% CPI taken in January 2017)|
|Monthly price from March 2018 to February 2019||£20.93 (which is £20.38 plus the 2.7% CPI taken in January 2018)|
When will you tell me that your prices are going up?
We need to wait for the CPI Index rate to be published each January to work out the effect it'll have on your monthly plan price. But we'll always let you know before we increase our prices in March.
Can I cancel my mobile contract because of these changes?
If we're only putting up prices in line with the CPI and you choose to cancel because of that, you'll still need to pay any in-contract cancellation charges if you're still within your minimum term. This is because the amount we can increase your price by is fixed to any increase in CPI, we'll have made the price increase clear when you signed up and you'll have agreed to it in our Mobile Terms.
If we put up our prices for any other reason though, you might be able to end your contract early without paying any charges.
What changes are being made to international calls?
European and International call charges are changing for certain countries. For more details on the changes that we’re making please see our Roaming and international calls page.