We’re changing our Plusnet Mobile prices and terms

The what, why and how of our new pricing

On the 21st July 2020, we'll be making some changes to our prices and terms and conditions. Here's everything you need to know.

So what’s changing?

From 21st July 2020, we’re increasing the price of your plan in line with the Consumer Price Index (CPI) rate of inflation, published by the Office for National Statistics in April. The rate is 1.5%.

What’s CPI?

The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can help in the understanding of inflation on family budgets. CPI measures the average price change as a percentage for a basket of 700 different goods and services which households buy.

How will the new price rises work?

Here's an example to show how this works. Let’s say:

You had a mobile plan that's £10 a month
The CPI rate in April 2020 is 1.5%

Your monthly price up to 21st July 2020 = £10

Monthly price from 21st July 2020 = £10.15 (which is £10 plus the 1.5% April CPI rate).
This means you’d pay £10.15 each month going forward, less any discounts you might have which will continue as normal.

Changes to your terms and conditions

We’re amending your terms and conditions so that from 2021 we will increase your mobile plan price in June each year. This increase will be in line with the Consumer Price Index (CPI) rate published by the Office for National Statistics in April of that year.

We'll always let you know before we increase our prices each June.

We’re also updating the way we can keep you informed about any changes to your mobile prices, your service and your terms. In future we may get in touch with you by text message, as well as the current ways such as email and/or post. This just means we may let you know about future changes by text message, rather than email.

The changes to your terms and conditions will be from 21st July and they can be found here

Can I make changes to my plan?

If you'd like to make any changes to your plan, you can log in to My Account and hit the Upgrade Button to see what exclusive offers are available.

Can I cancel my contract because of these changes?

We’d hate to see you go and we’re always here to help if you want to contact us about any of the changes.

If you did decide to leave due to the changes, depending on the type of contract you have, the following would apply:

If you currently have 12 month SIM only mobile plan and you’re still in your minimum term contract

If decide you want to leave your mobile service, you can do so without having to pay an early termination charge. You just need to let us know within a month of receiving our email /or letter which we sent you about the changes to your plan.

If you have 12 month SIM only mobile plan and your minimum term contract has expired

As your 12 month contract has ended you can leave at any time without paying an early termination charge.

If you have a 30 day SIM only mobile plan and you want to leave your mobile service, you can do so free of charge.

To cancel your plan you can call us on 500 from your Plusnet mobile (or 0800 079 1133 from any other phone).

Can I cancel my mobile contract when you increase the price by CPI from June 2021?

If we're only putting up prices in line with the CPI and you choose to cancel because of that, you'll still need to pay any early termination charges if you're still within your minimum term. This is because annual CPI price rises will be included in your Mobile Terms.

If we put up our prices for any other reason though, you might be able to end your contract early without paying any charges.

What if I sign up to a new plan in June 2020?

The price rises on 21st July 2020, will not apply to new customers joining us from the 2nd June 2020 or any customers taking out a new contract from the 2nd June 2020. New contracts from 2nd June onwards will include the new CPI price increase terms and conditions, so your plan price will increase by CPI each June from June 2021.