Skip to main content

Your basket

Monthly payment

  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Plusnet Reward Card** to say thanks for signing up
    Amazon gift card to say thanks for signing up
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Your Plusnet broadband, home phone and TV bill explained

    All you need to know about your Plusnet broadband, phone and TV bill.

    Got a question about your mobile phone bill? Take a look at our guide to paying for Plusnet Mobile instead.

    Got a question about your mobile phone bill? Take a look at our guide to paying for Plusnet Mobile instead.

    Your Bill FAQs

    Your billing date is automatically set when you sign up.

    If you want to change your bill date, you'll need to wait until you’ve received your first bill. After that, just login to your Online Broadband Account and choose any date from the 2nd to the 28th of the month.

    We’ll then bill you on that date every month until you tell us otherwise.

    Bill dates can only be changed once every four months.

    For regular payments, like broadband, phone and TV, you pay for the next month in advance. But because we can't know the extra things you might use, like extra broadband usage or phone calls, you'll see them on your bill the month after you've used them.

    You can see a breakdown of your bill by going to View Transactions and clicking on the number in the Invoice column.

    To check if you'll need to pay for any extras next month, you can check your broadband usage and your phone bill any time.

    Go to View Transactions, where you'll see every payment you've made, how much you paid and when.

    To see a breakdown of your phone bill, including calls you've made, go to the Phone Control Panel. You'll need to log in and choose the month you want to check. Then you'll see a list of all your calls and how much each one cost.

    If you want more details about any of your bills, click on the number in the Invoice column. And you can print your bill from there, if you need to.

    You can also watch our handy video for more help on how to check your bill.

    Having trouble figuring out your bill? Take a look at a sample bill to see what things mean.

    You'll see a pro rata charge on your bill when you've signed up part-way through a billing month.

    Sounds a bit formal, but in no-nonsense terms, it's simply a charge for part of the amount of your bill.

    How is a pro rata charge worked out?

    A pro rata charge is based on the number of days between your sign-up date and your billing date.

    We charge for our services per month. If you signed up mid-month, we wouldn't charge you for the full month.

    Let's say you signed up on the 18th September. We'll work out what you owe us based on the number of days from the point you signed up (from the 18th September) and your next billing date.

    You may also see a pro rata charge on your bill if we set up your broadband and Home Phone one after the other (they didn't activate on the same day).

    Take a look at our super helpful How Does My Bill Work video which shows you everything you need to know in 52 seconds.

    If you think the amount you've got to pay is wrong, get in touch with us.

    Was this article helpful?

    Can’t find the answer to your question?