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    Report a broadband problem

    We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.

    Before you start

    There could be network issue in your area, so before you get in touch, please and take a quick look at our - Service Status.

    Before you start

    There could be network issue in your area, so before you get in touch, please and take a quick look at our - Service Status.

    Report

    Choose the service you’re having an issue with. Report your problem by text or online using our troubleshooter. We’ll run tests to find out what’s causing the problem and explain how to easily fix it.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm

    Business Broadband customers

    If you’re a business broadband customer you can raise the issue through our broadband troubleshooter and our Faults Team will look into this.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm

    Business Broadband customers

    If you’re a business broadband customer you can raise the issue through our broadband troubleshooter and our Faults Team will look into this.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm

    Business Broadband customers

    If you’re a business broadband customer you can raise the issue through our broadband troubleshooter and our Faults Team will look into this.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm

    Business Broadband customers

    If you’re a business broadband customer you can raise the issue through our broadband troubleshooter and our Faults Team will look into this.

    New Broadband customer?

    Your broadband speed can vary for the first 10 days as your connection starts to adjust. If you’re still having a problem with slow speeds after this time, please see our broadband help pages.

    New Broadband customer?

    Your broadband speed can vary for the first 10 days as your connection starts to adjust. If you’re still having a problem with slow speeds after this time, please see our broadband help pages.

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