Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.
There could be network issue in your area, so before you get in touch, please and take a quick look at our - Service Status.
Choose the service you’re having an issue with. Report your problem by text or online using our troubleshooter. We’ll run tests to find out what’s causing the problem and explain how to easily fix it.
Text HELP followed by your landline number to 07800008121.
e.g. HELP 01234567891
(charges may apply at your standard rate)
If you’re a business broadband customer you can raise the issue through our broadband troubleshooter and our Faults Team will look into this.
Your broadband speed can vary for the first 10 days as your connection starts to adjust. If you’re still having a problem with slow speeds after this time, please see our broadband help pages.
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