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    Report a broadband problem

    We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.

    Report

    Choose the service you’re having an issue with. Report your problem by text or online using our troubleshooter. We’ll run tests to find out what’s causing the problem and explain how to easily fix it.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm 
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Full Fibre broadband customer?

    Sorry you’re having a problem with your Full Fibre service. It’s quick and easy to report an issue. Please complete our short online form by logging into My Account below.

    Just a heads up, we’ll need you to check what’s happening with the lights on your router and ONT (Optical Network Terminal) – this is the small box we installed inside your property when we set up your Full Fibre connection.

    Login to report your issue >

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm 
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Full Fibre broadband customer?

    Sorry you’re having a problem with your Full Fibre service. It’s quick and easy to report an issue. Please complete our short online form by logging into My Account below.

    Just a heads up, we’ll need you to check what’s happening with the lights on your router and ONT (Optical Network Terminal) – this is the small box we installed inside your property when we set up your Full Fibre connection.

    Login to report your issue >

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm 
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Full Fibre broadband customer?

    Sorry you’re having a problem with your Full Fibre service. It’s quick and easy to report an issue. Please complete our short online form by logging into My Account below.

    Just a heads up, we’ll need you to check what’s happening with the lights on your router and ONT (Optical Network Terminal) – this is the small box we installed inside your property when we set up your Full Fibre connection.

    Login to report your issue >

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text HELP followed by your landline number to 07800008121.
    e.g. HELP 01234567891
    (charges may apply at your standard rate)

    • We’ll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem
    • Service available Mon-Sun: 8am to 8pm 
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Full Fibre broadband customer?

    Sorry you’re having a problem with your Full Fibre service. It’s quick and easy to report an issue. Please complete our short online form by logging into My Account below.

    Just a heads up, we’ll need you to check what’s happening with the lights on your router and ONT (Optical Network Terminal) – this is the small box we installed inside your property when we set up your Full Fibre connection.

    Login to report your issue >

    New Broadband customer?

    Your broadband speed can vary for the first 10 days as your connection starts to adjust. If you’re still having a problem with slow speeds after this time, please see our broadband help pages.

    New Broadband customer?

    Your broadband speed can vary for the first 10 days as your connection starts to adjust. If you’re still having a problem with slow speeds after this time, please see our broadband help pages.

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