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ABOUT US

Why we'll do you proud

At Plusnet we’re all about providing great value broadband, mobile, TV and sport with award-winning customer service. Watch our video to find out about us, in just 59 seconds!

Customer satisfaction

We go the extra mile to make sure our customers are satisfied; not only with the price they're paying, but with the service they're receiving. We put a lot of effort into our customer service, maybe that's why our customers are more satisfied than those of Sky, Virgin and TalkTalk.

Find out more
Customer satisfaction graph
  •  - Broadband Genie Survey Awards - 2018
  • uSwitch Broadband and Mobile Awards 2018 - Broadband Provider of the Year, Best Value Broadband Provider & Best Provider Customer Service
  • MSM Broadband Supers 2017 - Best for Customer Service & Best Value Broadband

Award-winning

We're proud to have lots of happy customers, and getting awards to recognise it is the cherry on the cake! Over the years we've received plenty of praise for our customer-focused approach.

See our awards
  •  - Broadband Genie Survey Awards - 2018
  • uSwitch Broadband and Mobile Awards 2018 - Broadband Provider of the Year, Best Value Broadband Provider & Best Provider Customer Service
  • MSM Broadband Supers 2017 - Best for Customer Service & Best Value Broadband

We won't compromise

At Plusnet we're driven and committed to always delivering great-value deals plus quality UK-based customer service 365 days a year.

We're straightforward and honest, and when you talk to us you won't find us reading from a script. Whether you're tech savvy or a technophobe, we'll talk to you as an individual, because we're individuals too.

UK based customer service

Giving back to the community

Based in Sheffield and Leeds, we're proud to work closely with our local communities. Our staff do lots of volunteering for charities across the region and we're particularly proud to support The Sheffield Children's Hospital.

We also want to give back to our customers in other ways, so from sponsoring the popular Yorkshire Marathon and thrilling GP2 racing, to partnering with the BFI and hosting fun Code Clubs at schools, we're aiming to inspire, encourage and entertain.

See how we work with our local communities
Some of our community sponsors
Old computer with Force9 website and new computer with plus.net

Let's go back...

We've come a long way since our early days of selling dial up broadband in the '90s - and the Internet has changed massively too. One thing that has stayed the same is our commitment to offering a great service at a fair price.

See our history
Old computer with Force9 website and new computer with plus.net