What is Plusnet Call Protect?

Plusnet Call Protect is a great new call feature which blocks nuisance calls on your landline and sends them straight to junk voicemail, where they belong. It’s completely free of charge as part of your Plusnet Perks and is quick and easy to set up. Plusnet Call Protect works in three ways:

  • It automatically blocks calls from Plusnet’s list of known nuisance callers, which is updated regularly to send as many of those pesky nuisance calls as possible to junk voicemail
  • You can create your own personal list of up to 100 nuisance numbers that you can select and maintain
  • You can also choose to divert specific types of numbers to junk voicemail, such as international numbers, withheld numbers and unavailable numbers

How do I add Plusnet Call Protect to my account?

Plusnet Call Protect can be added through the Home Phone Control Panel in Member Centre by selecting ‘Plusnet Call Protect’ from the list.

Plusnet Call Protect is not available in a small number of locations, we will confirm if this applies to you after you have placed your order in your online account.

Add Plusnet Call Protect

How do I choose which calls will be sent to junk voicemail?

Once you’ve added Plusnet Call Protect in Member Centre, all you need to do is dial 1572 to access your junk mailbox and settings. That will give you all the options you need to block nuisance calls and, of course, 1572 is free to call from your landline.

You can add any number you like to your personal blacklist, so if you get an unwanted call, just hang up, dial 1572 and follow the simple instructions to add the last number to your junk voicemail list. One to remember next time you get one of those unwanted PPI calls!

If a caller from your selected list calls you, they can leave a voicemail which you can listen to by calling 1572.

Additional Features

  • The Do not Disturb setting means that all calls will either be sent to your normal 1571 voicemail or your 1572 junk voicemail if they feature on your diverted list. For those times when you really want some peace and quiet!
  • The VIP list allows you to select up to 50 numbers to override your diverted list. For example, if you’ve blocked international numbers but have family abroad, you can add them to your VIP list, so they’ll still get through to you.

For more information and FAQs please visit -

Cookies on the Plusnet website

We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers.

By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. You can change these at any time.

Change your cookie settings

Cookies are small text files that are saved on your computer when you visit some websites. To find out more about the cookies we use, view our cookie policy.

We use them to make our website easier to use. You can remove any cookies already saved on your computer, but this might mean some features won't work as well.

Here's the types of cookies we save. You also can change your settings below:

Essential (They're always needed)

These types of cookies:

  • Help the website display and work correctly
  • Remember what’s in your shopping basket
  • Allow login on the site


These types of cookies:

  • Enable live chat support
  • Remember decisions you made on the site so you don't need to make them again
  • Make your experience on the site more efficient


These types of cookies:

  • Allow you to share on social media
  • Let you comment on blogs
  • To tailor the advertising you see when you visit other websites

Cookies settings successfully updated

You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.