1. Use strong, unique passwords.
Using different passwords makes them harder to guess. Make them strong with a mix of numbers, special characters and capital letters.
2. Don’t trust it? Don’t click it.
If that email doesn't look quite right, it probably isn't. No emails should ever ask you to enter personal details like passwords, and if they do, mark it as spam.
Take your online security to the next level
New Plusnet Protect powered by Norton™ - free for 24 months with all our packages.
Plusnet Protect is a comprehensive security package providing the latest protection from online threats with:
- Virus protection for PCs, Macs, mobile phones and tablets
- Safe Search identifies suspicious sites helping to keep your personal data safe when you’re online
- Extra security encryption giving you greater peace of mind when banking online
- Safeguards for your webcam with instant alerts and blocking of unauthorised access attempts
- Protection for up to seven devices
- Norton Password Manager helps keep your passwords safe
How can you get it?
Plusnet Protect can be accessed with most broadband packages and is provided free for 24 months from activation. For Unlimited Fibre and Full Fibre 36 packages see our price guide for more details. You can add it to your package by signing in to your account.
Already with us? Add Plusnet Protect to your account
Not with us yet? Check out our Fibre and Fibre Extra deals
1. Set boundaries.
It's good to be clear with your kids what they can and can't do online. It's good to find new things, so long as those new things are good with you.
2. Explain their online presence.
The things you share online don't go away - they leave a footprint. Your kids should know that footprint could come back to haunt them.
Plays on the internet
We worked with Internet Matters - a great site for internet safety - to produce some videos that we think you'll find really useful.
Open Plays on the Internet transcript (114kb .pdf)
Check out our Plays on the Internet to see how they could help.
Plusnet SafeGuard is our parental controls feature, giving you lots of great tools to keep your family safe online.
- Block adult content, gambling, social media and violent images
- Create a list of safe sites you're happy for your family to see
- Set a browsing time limit
- Change your settings at any time by signing in to your account.
Already with us? Add SafeGuard to your account
Not with us yet? Check out our broadband deals
Beef up your online security
Protect your family and your devices from online threats.
Add Plusnet SafeGuard and Plusnet Protect to your account.
Here’s the legal bit
You can see our full residential terms and conditions here.
On 31 March each year the monthly plan price will increase by £3 for Broadband and out of bundle charges will increase 5%. See About annual price changes for details. Please note the cost of other services you take from us may increase or decrease while you are a Plusnet customer.
Broadband without a landline
- Your home phone will be disconnected and will no longer work.
- You will lose your home phone number and will not be able to get it back. You'll have to get a brand new number if you decide you need a home phone in the future.
- You won't be able to make or receive calls, including to emergency services.
- Healthcare alarms, medical pendants, security systems and any other services which are connected to your home phone will no longer work.
1. Broadband Packages
- Broadband packages are subject to 24 month contract and availability.
- Payment by direct debit.
- Your pre contract information and contract summary sets out your speed estimates, total monthly costs, total upfront costs and the amount you will pay once your minimum term ends. This is available at checkout.
- Please see our price guide for all broadband charges.
1.1 Fibre and Full Fibre packages
- Subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change.
- Prices and terms subject to change during the contract term.
- Openreach may have to carry out a survey before they can connect your home to Full Fibre. If they do, they may need access to your property, but we’ll contact you first to arrange a suitable time.
- If additional work is required, this may take longer than the initial set up time provided and there could be additional costs, we’ll contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date you placed your order.
- If you do not want to proceed with your upgrade based on this, you’ll be able to cancel your order without being charged.
2. Existing Customers
- Please see our price guide for all broadband and home phone charges, log into your account in the Member Centre or call us on 0330 1239 123 to discuss your contract.
- Please note Plusnet no longer provides email, domain or webpace accounts from 15th April 2025.
3. Speeds
- Please see our guide to Broadband speeds for more information about what speeds mean and what package is best for you.
4. EE Sim Plan
4.1 SIM Plans
30 day minimum term. Subject to terms and credit check. Monthly charges assume online billing. You will not get 5G speeds using a 4G phone. Allowances for use in UK (excluding Jersey, Guernsey & Isle of Man) and Republic of Ireland. A daily charge applies to use allowances in the EU/EEA unless you have an add-on or Inclusive Extra that includes EU Roaming. See roaming costs page for countries and details. 50GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. Deposit needed for roaming in limited circumstances. Use your allowance to call/text UK mobiles, and landlines starting 01, 02 and 03 when in UK & Republic of Ireland. Some numbers aren’t included: calls to 070 numbers cost up to 5p/min and calls to 084, 087, 09 & 118 cost 83p/min plus the applicable service charge. See ee.co.uk/prices for the EE Price Guide for a detailed list of service charges and other charges outside of your allowance. Personal use only.
4.2 Essentials SIM
Includes speeds capped at 100Mbps, Data Gifting and Stay Connected Data
4.3 Stay Connected Data
If you have a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance your speed will be capped at 0.5Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will return to the capped speed until your monthly plan allowance has renewed. Not available with No Frills plans.
4.4 Data Gifting
Account holder only can gift between pay monthly plans on the same account in increments of 500MB. Unlimited data plans can gift up to 100GB. Data usage on an unlimited data plan will be deducted from giftable allowance. No gifting to/from Smart Watches, 4G Home, 5G Home or 30-day 4G WiFi or 5G WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
5. Broadband Extras
Plusnet Safeguard
Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.
Plusnet Protect powered by Norton™
Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.
Software Support for Plusnet's Broadband Devices
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities please refer to Software Support and Reporting Security Issues.
Available with relevant promotions and products, as displayed on the product card or in basket.
Once our broadband has activated you will be sent information on how to claim your Plusnet Reward Card, this will be sent via email within two weeks of your service activating. You must submit your claim within two months of the email being issued. The card must be activated within three months of it being issued.
This card is issued by GVS Prepaid Limited, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to licence from Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. See Plusnet Reward Card terms.
£50 Plusnet Reward Card with Fibre
£50 Plusnet Reward Card offer ends 23 July 2025, and is available to new Plusnet customers ordering Fibre on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£50 Plusnet Reward Card with Full Fibre 145
£50 Plusnet Reward Card offer ends 23 July 2025, and is available to new Plusnet customers ordering Full Fibre 145 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£75 Plusnet Reward Card with Full Fibre 500
£75 Plusnet Reward Card offer ends 23 July 2025, and is available to new Plusnet customers ordering Full Fibre 500 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
£75 Plusnet Reward Card with Full Fibre 900
£75 Plusnet Reward Card offer ends 23 July 2025, and is available to new Plusnet customers ordering Full Fibre 900 on a 24 month contract online at www.plus.net or by calling Plusnet. Subject to availability.
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