Netgear WNR1000 - setup guide

What you need to know before you set up

Before you can do anything, you'll need to make sure your broadband connection is up and running. We'll send you a text or email when it's good to go.

Here's a few tips to think about when you are getting everything working:

  • Your broadband will work best if your router's connected to the master telephone socket. Avoid putting your router somewhere where air can't get to it because it can become hot.
  • Things like thick walls and concrete floors can actually weaken your wireless signal. So put your router as close to where you're going to use it as possible.
  • It's best to leave your router on all the time if you can. Have a read of our broadband speed tips for more on why.
  • There's more advice in our article on getting the best Wi-Fi signal.
  • If you've got any other questions, have a look at our Netgear WNR1000 FAQs.

Check that you've got the following items:

Make sure you've got everything

  • Your Netgear WNR1000 router
  • Ethernet cable (yellow ends)
  • Power supply
  • BT Openreach modem
  • Fibre master socket

The BT Openreach Modem and Fibre master socket are supplied and fitted by the BT engineer who installs your service.

When the engineer has finished the installation you can start setting up your router.

If you haven't done so already, now is a good time to switch off and unplug your old broadband router and put it to one side. You can also unplug any microfilters you were using (your new master socket has a built in filter, so you won't need them anymore).

Step 1 Plug the power cable into the back of your router and connect the other end into a power socket.
Step 2 Connect the Ethernet cable (yellow ends) to the LAN 1 socket on the BT Openreach modem. Connect the Ethernet cable (yellow ends) to LAN 1 on the modem.
Step 3 Connect the other end of the Ethernet cable to the yellow Ethernet socket on the back of your router. Connect the other end of the Ethernet cable to the yellow Ethernet socket on the back of your router.
Step 4 Press the black power button on the back of your router to switch it on.

Wait for the Power light on the front of your router to turn green before you continue (this should take about a minute).
Press the black power button on the back of your router to switch it on. Wait for the Power light on the front of your router to turn green before you continue (this should take about a minute).

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

  • The Wi-Fi Network (or SSID) you need to connect to starts with PlusnetWireless and has letters or numbers at the end, e.g. PlusnetWirelessA1B2C3.
  • Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown.

You'll find the connection details printed on the bottom of your router.

Wired connection

If you're using the Ethernet cable (yellow ends) connect it to any of the four yellow Ethernet sockets on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

Wait for at least 15 minutes before moving on to the next step.

Wait 15 minutes

Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

The DSL Light is flashing on my modem

This means there's a problem with your Broadband signal. Have a look at our connection troubleshooting guide for help on fixing it.

The DSL light on my modem and Internet light on my router are both green

This means your router is online but your device isn't connected to it. Check and follow the connection instructions in Connect your router and plug it in or our Wi-Fi connection guides and try again.

The Internet light on my router is green but I'm only seeing the 'Broadband Setup' page

Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

  1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
  2. If you're getting the same screen again, type in the username and password you use to login to the Member Centre.
  3. Use the dropdown to pick the right provider.
  4. Click go- in a few minutes, you'll see a green tick. This means you're good to go online.

The Internet light on my router is yellow

  1. In your web browser, go to (or if that doesn't work).

    You'll be asked for a username and password. The username is admin and the password is password.

  2. If you see the message below, ignore it and click OK (you're not connected to the Internet yet).

    Ignore the firmware update message.
  3. You'll now see the Basic Settings screen:

    The basic settings screen.
  4. Select Yes under Does Your Internet Connection Require A Login?

    Select 'Yes' under under 'Does your Internet Connection Require A Login?'
  5. This will allow you to fill in the section below:

    Fill in the section as shown below this image.
    • In the Login box, enter your Broadband Username (find it under Connection Settings in Manage Account if you're not sure what this is)
    • In the Password box, enter your account password (it's the one you use to log in to this website)
    • Leave Service Name blank
    • Change Connection Mode to Always On
  6. When you've completed the above, click Apply to save the settings. This will take about a minute.

    Click Apply to save the settings when you've done.
  7. After saving the settings, you'll be taken back to the Basic Settings screen. You can now close your web browser.

  8. When the Internet light on your router turns green, you're connected to the Internet. Open your web browser again and you should see your home page.

    When the Internet light turns green, you're connected.

If you're having problems after setting up, read our troubleshooting guide.

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