Netgear WNR1000: setup guide
Check you've got everything you need
Check that you've got the following items:
- Your Netgear WNR1000 router
- Ethernet cable (yellow ends)
- Power supply
- BT Openreach modem
- Fibre master socket
The BT Openreach Modem and Fibre master socket are supplied and fitted by the BT engineer who installs your service.
Connect your router and plug it in
When the engineer has finished the installation you can start setting up your router.
If you haven't done so already, now is a good time to switch off and unplug your old broadband router and put it to one side. You can also unplug any microfilters you were using (your new master socket has a built in filter, so you won't need them anymore).
|Step 1||Plug the power cable into the back of your router and connect the other end into a power socket.|
|Step 2||Connect the Ethernet cable (yellow ends) to the LAN 1 socket on the BT Openreach modem.|
|Step 3||Connect the other end of the Ethernet cable to the yellow Ethernet socket on the back of your router.|
|Step 4||Press the black power button on the back of your router to switch it on.
Wait for the Power light on the front of your router to turn green before you continue (this should take about a minute).
Connect your laptop, phone or other device to your router
To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via wi-fi. If you need help with this, please see our Wireless connection guides.
- The wi-fi Network (or SSID) you need to connect to starts with PlusnetWireless and has letters or numbers at the end, e.g. PlusnetWirelessA1B2C3.
- Your wi-fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown.
You'll find the connection details printed on the bottom of your router.
If you're using the Ethernet cable (yellow ends) connect it to any of the four yellow Ethernet sockets on the back of your router.
Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.
Connect to the Internet
This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.
Wait for at least 15 minutes before moving on to the next step.
Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.
If you can't connect, check the lights on your router and modem
First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.
The DSL Light is flashing on my modem
This means there’s a problem with your Broadband signal. Have a look at our connection troubleshooting guide for help on fixing it.
The DSL light on my modem and Internet light on my router are both green
This means your router is online but your device isn’t connected to it. Check and follow the connection instructions in Connect your router and plug it in or our wi-fi connection guides and try again.
The Internet light on my router is green but I’m only seeing the 'Broadband Setup' page
Good news. Everything’s working fine, you just haven’t quite finished the set-up process yet. Follow the steps below to get yourself connected.
- If you’re setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes.
- If you’re getting the same screen again, type in the username and password you use to login to the Member Centre.
- Use the dropdown to pick the right provider.
- Click go- in a few minutes, you’ll see a green tick. This means you’re good to go online.
The Internet light on my router is yellow
- In your web browser, go to www.routerlogin.net (or 192.168.1.254 if that doesn't work).
You'll be asked for a username and password. The username is admin and the password is password.
- If you see the message below, ignore it and click OK (you're not connected to the Internet yet).
- You'll now see the Basic Settings screen:
- Select Yes under Does Your Internet Connection Require A Login?
- This will allow you to fill in the section below:
- When you've completed the above, click Apply to save the settings. This will take about a minute.
- After saving the settings, you'll be taken back to the Basic Settings screen. You can now close your web browser.
- When the Internet light on your router turns green, you're connected to the Internet. Open your web browser again and you should see your home page.
What to do if you're having problems getting connected
If you're having problems after setting up, read our troubleshooting guide.