Voyager 105 USB modem - setup guide

Plug a microfilter into each telephone socket you use in your property. If you had to unplug something you can plug it back into the Phone socket of the microfilter.

Phone sockets can be used by phones, alarm systems, fax machines and digital TV boxes, so make sure you don't miss anything out. Microfilters are essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops.

• You can use a microfilter before or after an extension lead, but not both
• You can connect two devices to one microfilter if you use a phone adapter
• If you need more microfilters, you can get them from most electrical stores and supermarkets
• Don't plug a microfilter into the socket of another microfilter

1. Plug the grey broadband cable into the microfilter socket marked ADSL
2. Plug the other end of the cable into the DSL socket on the back of the modem
3. Insert the Voyager 105 installation CD into your computer cd drive
4. When the menu appears, click Install Drivers (Figure 1).
5. You'll see the Getting Started screen. Read the 10 points before clicking on Install Drivers (Figure 2<).
   
6. You'll be asked to plug your modem into an available USB port in your computer. Your computer will then detect the new hardware and complete the installation of your modem. You will then be asked to restart.

1. Double click the Voyager 105 ADSL Modem connection icon in the bottom right corner of your screen (Figure 3).
   
2. This will open the Modem Control Panel (Figure 4), click Connect.
   
3. In the connection window that appears, type in your Broadband Username and Password and click Connect (on some computers this will be Dial).
   • Find your Broadband Username under Connection Settings in the Member Centre
   • The Password is the one that you use to log in to this website
4. Congratulations, you are now connected to broadband!

If you're having problems after setting up, read our troubleshooting guide.

If the DSL light is flashing

Check your microfilters - there should be a microfilter on each telephone extension on which a telephone device is used. Make sure that you don't use two microfilters on the same extension.

If you are using a telephone extension cable, try connecting your modem to the main telephone socket.

Some common errors you may experience

Error	Fix
Error 619 - The specified port is not connected.	Check all phone cables are plugged in.
Error 629 - You have been disconnected from the computer you dialled. Try connecting again.	Check all phone cables are plugged in.
Error 691 - Access was denied because the username and/or password were invalid on the domain. Your account may not be active, confirm with support.	Check phone cables are plugged in and that the Access Runner Control Panel is showing an ADSL connection. Check all phone cables are plugged in. Check that your username and password are entered correctly.

Plug a microfilter into each telephone socket you use in your property. If you had to unplug something you can plug it back into the Phone socket of the microfilter.

Phone sockets can be used by phones, alarm systems, fax machines and digital TV boxes, so make sure you don't miss anything out. Microfilters are essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops.

• You can use a microfilter before or after an extension lead, but not both
• You can connect two devices to one microfilter if you use a phone adapter
• If you need more microfilters, you can get them from most electrical stores and supermarkets
• Don't plug a microfilter into the socket of another microfilter

1. Plug the grey broadband cable into the microfilter socket marked ADSL
2. Plug the other end of the cable into the DSL socket on the back of the modem
3. Download the Voyager 105 USB MAC installation file to a temporary folder on your Hard Disk drive.
4. Uninstall the current drivers from your Mac. This is done by double clicking on the application Uninstall, this is under Macintosh HD/Application/BT Voyager 105 ADSL Modem. Follow the on screen instructions.
5. Create a new folder on your Hard Disk drive - e.g. Voyager Drivers.
6. Unstuff the downloaded file Voyager105USBMAC_installation.sit to the new folder you have created (you will need to use an unzip utility such as stuffit to perform this function).
7. Ensure that the USB cable between the Voyager 105 modem and Macintosh is disconnected.
8. Go to the new folder Voyager Drivers and double click on the file BT Installer.app.
   Follow the on-screen instructions, plugging in the blue USB cable when prompted. At the end of the installation, restart your Macintosh.

Mac OS9

Installation is complete. You will be able to connect to the Internet via Remote Access - this will still have your username and password details you entered previously.

Mac OSX

When your Macintosh has restarted you will need to configure the modem.

1. Open the application Internet Connect.
2. From the configuration menu select BT Voyager 105.
3. To Edit your Username Click the Edit button (Mac 10.3 customers need to double click the System Preferences icon in the dock and then select Network).
4. The Network window will appear. Select the PPP tab.
5. Enter your broadband username and password.
6. Tick the option Save Password.
7. Click Apply and Close the Network Window. You will be returned to the Internet Connect application.
8. Click Connect to make a connection and surf the internet.

Congratulations, you should now be connected to the Internet!

Mac OSX Tiger and Broadband Max

You may see some of the following problems if you're using Mac OSX Tiger with Broadband Max:

1. Can connect for up to one minute but then lose the ability to surf the Internet. The Voyager 105 remains in sync and the PPP connection is still running.
2. Can connect for about 3 minutes then a dialogue box appears stating that there is no longer a response from the remote server, and the PPP connection is terminated. The session is then terminated.
3. When trying to reconnect you get a message stating there is no response from the far end. In order to get a PPP session again, you either have to remove then re-connect the USB cable, or restart the Mac.

At no point does the Voyager 105 lose synchronisation with the DSL line. These problems only occur with Broadband Max You can resolve all these problems by downloading and installing the following drivers: Download Drivers Now

If you're having problems after setting up, read our troubleshooting guide.

If the DSL light is flashing

Check your microfilters - there should be a microfilter on each telephone extension on which a telephone device is used. Make sure that you don't use two microfilters on the same extension.

If you are using a telephone extension cable, try connecting your modem to the main telephone socket.

Some common errors you may experience

Error	Fix
Error 619 - The specified port is not connected.	Check all phone cables are plugged in.
Error 629 - You have been disconnected from the computer you dialled. Try connecting again.	Check all phone cables are plugged in.
Error 691 - Access was denied because the username and/or password were invalid on the domain. Your account may not be active, confirm with support.	Check phone cables are plugged in and that the Access Runner Control Panel is showing an ADSL connection. Check all phone cables are plugged in. Check that your username and password are entered correctly.