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Voyager 2091 wireless router - setup guide

Help Archive Broadband Voyager 2091 wireless router - setup guide

This article is not regularly maintained

This archived article may contain information that's not up-to-date. It's here so you can still refer to this older info, but it's not regularly maintained and our Customer Support Advisors won't be able to help with queries about it.

If you've got a question about this article, why not ask the Plusnet Community? Or, for the latest Help & Support articles, head over to plus.net/help

What you need to know before you set up

Before you can do anything, you'll need to make sure your broadband connection is up and running. We'll send you a text or email when it's good to go.

Here's a few tips to think about when you are getting everything working:

  • Your broadband will work best if your router's connected to the master telephone socket. Avoid putting your router somewhere where air can't get to it because it can become hot.
  • Things like thick walls and concrete floors can actually weaken your wireless signal. So put your router as close to where you're going to use it as possible.
  • It's best to leave your router on all the time if you can. Have a read of our broadband speed tips for more on why.
  • There's more advice in our article on getting the best Wi-Fi signal.

Microfilters already plugged in? Go to Connect your router and plug it in.

Plug a microfilter into each telephone socket you use in your property. If you had to unplug something you can plug it back into the Phone socket of the microfilter.

Phone sockets can be used by phones, alarm systems, fax machines and digital TV boxes, so make sure you don't miss anything out. Microfilters are essential for keeping your phone and Internet services from interfering with each other. Without microfilters you'll see poor speeds and connection drops.

  • You can use a microfilter before or after an extension lead, but not both
  • You can connect two devices to one microfilter if you use a phone adapter
  • If you need more microfilters, you can get them from most electrical stores and supermarkets
  • Don't plug a microfilter into the socket of another microfilter
  1. Plug the grey telephone cable into the microfilter socket marked DSL.
  2. Plug the other end of the grey telephone cable into the DSL socket on the back of the router.
  3. Connect the power adapter and switch the router on with the power button at the back.
  4. The power light will initially be red and the DSL light will flash. Wait until they stop flashing and turn solid green before proceeding to the next section.

Power and DSL connection lights

Wired connection

Connect the ethernet cable to the yellow Ethernet socket on the back of your router.

Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

Wireless connection

To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guides.

  • The Wi-Fi Network (or SSID) you need to connect to starts with BTVOYAGER2091 and has letters or numbers at the end, e.g. BTVOYAGER2091-XXX.
  • Your Wi-Fi password (or key) is case sensitive, so enter it exactly as shown.

You'll find the connection details printed on the bottom of your router.

WEP encryption is used standard on this router.

  • If you've recently reset your router, we strongly recommend you improve the encryption level to WPA or WPA2.
  1. Open up a web browser. Ignore any message that comes up saying "Cannot connect to server". In the address line of your browser type in voyager.home, then press Enter. If this doesn't take you to the router's web page, try typing in 192.168.1.1 instead.
    Voyager 2091 - IP address
  2. The router's Quick Start screen will appear in the browser window.
    Voyager 2091 - Quickstart guide
  3. Type in your Broadband username and your password.
  4. Click Connect. The router will now connect to your broadband service. When a connection has been made successfully, the Internet light on the front of the router will turn green.

If for any reason a connection is not made, double check that your broadband username and password have been typed in correctly.

If you're having problems after setting up, read our troubleshooting guide.

If the DSL light is flashing

Check your microfilters - there should be a microfilter on each telephone extension on which a telephone device is used. Make sure that you don't use two microfilters on the same extension.

If you are using a telephone extension cable, try connecting your router on the main telephone socket. Telephone extensions are a common cause of connection problems, we recommend wireless rather than a telephone extension cable.

If the Internet light is red

Try typing your broadband username and password in again.

Status Lights

The lights on your router can help you work out the cause of any problems. These tables show you what the lights mean.

Power Status
Off Router not powered, check on/off button, power cable and power socket
Green Router is powered up
Blinking Red Router is updating firmware, do not switch off until flashing has stopped
Red System test, restart the router if it does not turn green

DSL Status
Off No DSL cable connected/ microfilter problem or phone line problem.
Blinking Red Router is starting up, restart the router if the blinking doesn't stop after a few minutes
Green Broadband service detected
Internet Status
Off No connection to broadband service
Green Router is connected to broadband service
Ethernet / USB Status
Off No Device connected
Blinking Green Device is connected and transmitting data
Green Device is connected, no data is being transmitted
Wireless Status
Off Wireless is switched off or faulty
Blinking Green Wireless network is up and data is being transmitted
Green Wireless network is up and ready

The Voyager 2091 comes with a lot of advanced features. To access these you click on the Advanced... link on the menu.

You may need to provide an admin username and password to access this section. Both the username and password are set to admin by default.

It's a good idea to change your admin password. To do this click on Advanced..., then click on System, then on Admin Password.

Once your change has been made, make sure that you click Apply to save your changes.

This is an archived article and may contain information that's not up-to-date - more info

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