Where you set up your hub can make a big difference to your broadband service:
1. Use the master socket
If you can, connect your hub to the master socket. It’s usually the one closest to where your Fibre broadband connection enters your home.
Your master socket is a small white square box often used to plug in a landline telephone.
Double master sockets have two sockets, one labelled ‘ADSL’ and the other labelled ‘Phone’. Plug your router into the ADSL socket.
If you’ve got a single master socket, you’ll need to use the micro-filter we sent you. Plug your filter into master socket, then plug your router cable into the ‘ADSL’ socket.
Master sockets are often installed in living rooms or hallways. Wherever yours is, plug your hub into it. It will make your hub and your broadband happy.
2. Avoid the kitchen
Kitchens are a place for cooking, creativity and attempting to recreate something you've seen on TV.
They're not a great place for your wireless hub. Electronic appliances and metal surfaces can disrupt your signal, while microwaves use the same channel and will get in its way.
Too many chefs spoil the broth. Too many kitchen appliances will spoil your broadband.
3. Place it centrally
Your hub needs cool air flow, so don’t place it on top of electrical equipment, or under a desk, on a carpet, or behind large objects.
Think of your hub like a sprinkler, spitting out broadband signals in all directions to cover your home. The more centrally you place it, the more of your home will be covered.
If you put it near a window, it will broadcast signals outside. Put it somewhere centrally and enjoy a good signal all the way around.
4. Avoid walls
If you've ever tried to talk to someone in a different room, you'll know how hard it is to get your message across. It's the same with broadband. Thick walls will absorb your signal and reduce the quality of your connection.
Try to place your hub somewhere that people walk through often, meaning the doors will be open and your broadband signal will have free passage to the rest of your home, or premises.
5. Avoid electrical items
Your home or business is full of radio signals. Mobile phones, baby monitors, alarms, answer machines and radios (obviously) will all try and compete with your broadband connection. Keep your hub away from them to give your signal the room to breathe.
6. Don't put it on the floor
If your hub is on the floor, your broadband performance will go the same way as its signal - down. Place it on a shelf or on top of a cabinet to achieve a better coverage, while also reducing the risk of any unfortunate 'foot vs router' accidents.
7. Fear the fish
Fish tanks are full of water. That's great news for any fish you might have, but bad news for your Wi-Fi signal, as it'll struggle to get through.
Mirrors are also trouble, as they reflect the signal causing it to get distorted. Shiny surfaces in general should be avoided, unless you want to check out how great you look.
Your hub might take a bit of time to find somewhere it's comfortable. Try different locations to see where you get the best signal strength and stability. If you’re using Wi-Fi it’s best to set it up close to where you’ll be using broadband the most.
9. Leave your hub switched on
Your broadband will work better if you leave your hub switched on all the time, even when you’re not using it.