Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
All about your Hub Two router, from changing your password to the more advanced settings.
Take a look at our Plusnet Hub Two set up guide or watch our video below.
Setting up your Hub Two (118KB .pdf)
You'll need it to connect and log in to and manage your hub, which we'll explain further down. It's 192.168.1.254.
Changing your Hub Two wireless settings (122KB .pdf)
To view your Hub Manager, open a new browser window e.g. Chrome, Firefox or Safari and type in 192.168.1.254.
Here you can manage your hub settings and change things like your Wi-Fi name and password.
You’ll need the hub admin password to access and change some of the settings. You’ll find this on the back of your hub or on the password sticker we sent you.
If you’re having problems with your broadband then click the Help tile on the Hub Manager Home page and follow the instructions.
The Wi-Fi network (or SSID) starts with PLUSNET and has letters or numbers at the end, e.g. PLUSNET-1A2B3C. The Wi-Fi password (or key) is 10 characters long and it's case sensitive.
You'll find both printed on the card stored on the back of your hub.
You’ll now see information about the Wi-Fi bands broadcasting from your hub. Click the i icon to the left of each item for an explanation of what it does.
To change the Wi-Fi settings of your hub:
You might need to reconnect to your network after changing some of these settings (particularly the Network name, Security type or Security password).
Click the i icon to the left of each item for an explanation of what it does.
Our handy comparison table shows all the main features of the Hub Two.
Your Hub supports UPnP which means that compatible games and applications will set up Port Forwarding automatically and you won't have to do anything.
For games and apps that don't support this, you can set up Port Forwarding manually.
If you're having problems with setting up your hub, it might be worth resetting it. Use a paper clip, pen, or something pointed to press in the reset pinhole button on the back of the router.
Keep the button pressed for 20 seconds. When the light on the front of your hub turns green, release the reset button.
When the light on the front of the hub turns blue, it's now restored to factory settings.
Keep in mind that if you do this, it'll completely restore your hub to the settings it had when it arrived. So if you've made specific changes to your settings, they'll need to be made again.
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