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    Plusnet Residential CPI Plus 3.9% Pricing and Terms FAQs 2022

    On 31st March 2022, we'll be making some changes to our prices in line with your terms and conditions. Here's everything you need to know.

    So what prices are increasing?

    The monthly price for broadband, line rental, call plans and call charges and BT Sport services signed up to on or after 9th December 2020 (including the BT Sport App, BT Sport over Sky and BT Sport over Sky HD) will increase on 31st March 2022 by 5.4% in line with the Consumer Price Index (CPI) rate published by the Office for National Statistics in January this year plus 3.9%.

    We recently contacted you to confirm these price increases. This notice should set out the price increases to your broadband, line rental, any call plan and BT Sport service you may have.

    Further details on call charge increases are set out below.

    What's CPI?

    The Consumer Price Index (CPI) rate is a figure released by the Office for National Statistics. The CPI is used for purposes such as uprating pensions, wages and benefits and can help in the understanding of inflation on family budgets. CPI measures the average price change as a percentage for a basket of 700 different goods and services which households buy.

    How will you calculate my price increases?

    We'll take the CPI percentage rate published by the Office for National Statistics in January of this year which is 5.4% and add an extra 3.9%. So the total rate we'll apply is 9.3%.

    Here's an example to show how the price rise works.

    Let's say:

    You have Unlimited Fibre Broadband and line rental and the price of your package is made up of:

    Unlimited Fibre Broadband - £16.98 per month
    Line rental - £21.22 per month
    Your total monthly price up to 31st March 2022 = £38.20
    The CPI index rate in January 2022 is 5.4%

    New monthly price from 31st March 2022 = £41.75

    The new price of your package is made up of:

    Unlimited Fibre Broadband £16.98 per month plus 9.3% (the 5.4% CPI rate published in January 2022 plus 3.9%) = £18.56 per month
    Line rental £21.22 per month plus 9.3% (the 5.4% CPI rate published in January 2022 plus 3.9%) = £23.19 per month

    If you receive a discount on your services, the increase will be applied to this amount. You can check your current package details by signing into My Account

    See our CPI Plus 3.9% Guide for details.

    Do the price increases apply to all BT Sport services?

    For any BT Sport service signed up to on or after 9th December 2020 the price will increase by 5.4% in line with the Consumer Price Index (CPI) rate published by the Office for National Statistics in January this year plus 3.9%. This includes the BT Sport App,  BT Sport over Sky and BT Sport over Sky HD.

    Here's an example to show how the price rise works for one of our BT Sport services.

    Let's say:

    You signed up to the BT Sport App on or after 9th December at £15.69 a month
    New monthly price from 31st March 2022= £17.15
    £15.69 plus 9.3% (the 5.4% CPI rate published in January 2022 plus 3.9%) = £17.15 per month

    What about changes to call charges?

    On 31st March we are increasing the charges for UK calls, international calls (except where the EU regulatory price cap previously applied) and call set up fees by 9.3%. Further details are set out below.

    UK call rates

    These are the standard rates for calls to UK landlines (01, 02 and 03) and UK mobiles. UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.

    Calls to 01, 02, 03 numbers

    The current rate of 15.69 pence per minute will increase to 17.15 pence per minute.

    Call set up fee

    For any calls which include a set-up fee, the new rate will apply. The current rate of 24.06 pence will increase to 26.30 pence.

    Calls to UK mobiles

    The current rate of 18.83 pence per minute will increase to 20.58 pence per minute.

    International call rates

    Increases will apply to all standard call rates to international landline and mobile numbers (except where the EU regulatory price cap previously applied). Here's a couple of examples of how the 9.3% increase will be applied to international calls.

    Canada - current rate of 24.89 pence per minute for day time calls to mobile numbers will increase to 27.20 pence per minute

    USA - current rate of 21.97 pence per minute for day time calls to landline numbers will increase to 24.01 pence per minute

    Details of all current rates per country can be found at call rates to international numbers

    How does pro rata billing work for the price changes?

    In no-nonsense terms, pro rata is simply a charge for part of the amount of your bill. Unless your bill date happens to be on 30th each month, your first bill after the 31st March 2022 will be a little different. You'll pay an additional pro rata charge to cover the number of days between the price increase and your bill.

    To show how this works, let's say as an example, your bill date is the 15th of each month.

    Your bill will be will split into two separate charges:

    From the 16th March to 30th March you’ll be charged at your current rate

    Then from the 31st March to the 15th April you’ll be charged at the new CPI plus 3.9% price increase rate.

    The charges are shown as two separate lines on your bill for each product affected by the new price increases.  Don’t worry – you’re not being double charged!

    You can find out more in our pro rata billing FAQ

    Will there be any changes to early termination charges?

    Yes. From 31st March, early termination charges will also increase in line with the Consumer Price Index (CPI) rate published by the Office for National Statistics in January this year plus 3.9%.

    Please see our Price Guide for details on how we calculate early termination charges.

    Can I cancel my contract and leave without penalty because of these changes?

    As we're only putting up the price of broadband, line rental, call plans and call charges in line with the CPI plus 3.9%, if you choose to cancel because of this, you'll still need to pay any early termination charges if you're still within your minimum term. This is because the amount we can increase your price by is fixed to any increase in CPI plus 3.9% and we'll have made the price increase clear when you signed up and you'll have agreed to it in our terms and conditions.

    You can check your package details by signing into Member Centre

    If you need any help please just give us a call on 0800 432 0200

    Can I renew or upgrade my broadband package?

    Yes. You don’t need to wait until your contract ends, you can change or upgrade your broadband package anytime you like.

    You’ll find all your personalised offers and upgrade deals by logging into Member Centre.

    All new packages include CPI plus 3.9% price terms and conditions.

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