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    Changes to landline call rates for Fixed Price Customers (2022)

    Find out about the changes to call rates for business customers.

    On 31st March 2022 we are increasing the charges for UK calls, international calls and call set up fees by 9.3%.  Further details are set out below.

    These are the standard rates for calls to UK landlines (01, 02 and 03) and UK mobiles.  UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.

    Calls to 01, 02, 03 numbers

    The current rate of 3.00 pence per minute will increase to 3.28 pence per minute.

    Calls to UK mobiles

    The current rate of 9.95 pence per minute will increase to 10.88 pence per minute.

    For details of all call rate charges see our phone tariff information.

    Increases will apply to all standard call rates to international landline and mobile numbers. Here’s a couple of examples of how the 9.3% increase will be applied to international calls.

    Canada - current rate of 4.00 pence per minute for day time calls to mobile numbers will increase to 4.37 pence per minute.

    USA - current rate of 4.00 pence per minute for day time calls to landline numbers will increase to 4.37 pence per minute.

    Details of all current rates per country can be found at call rates to international numbers.

    For any calls which include a set-up fee, the new rate will apply. The current rate of 5.00 pence will increase to 5.46 pence.

    Yes. All calls made from 31st March will have the new rates applied. You’ll see the changes on your next bill after this date.

    With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.

    Prices for other charges including call plan costs, call charge rates, set up fees, or any other services or any other add-ons, are still subject to price changes while in contract.

    You can check your package details by signing into My Account.

    If you did decide to leave due to the changes, you would need to give us notice and, unless we have confirmed otherwise when we contacted you recently to confirm the price increases, you would have to pay an early termination charge for any period of your minimum term remaining. 

    Please see our Price Guide for details on how we calculate early termination charges.

    If you need any help please just give us a call.

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