Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
On 31st March 2022 we are increasing the charges for UK calls, international calls and call set up fees by 9.3%. Further details are set out below.
These are the standard rates for calls to UK landlines (01, 02 and 03) and UK mobiles. UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.
Calls to 01, 02, 03 numbers
The current rate of 3.00 pence per minute will increase to 3.28 pence per minute.
Calls to UK mobiles
The current rate of 9.95 pence per minute will increase to 10.88 pence per minute.
For any calls which include a set-up fee, the new rate will apply. The current rate of 5.00 pence will increase to 5.46 pence.
Yes. All calls made from 31st March will have the new rates applied. You’ll see the changes on your next bill after this date.
With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.
Prices for other charges including call plan costs, call charge rates, set up fees, or any other services or any other add-ons, are still subject to price changes while in contract.
You can check your package details by signing into My Account.
If you did decide to leave due to the changes, you would need to give us notice and, unless we have confirmed otherwise when we contacted you recently to confirm the price increases, you would have to pay an early termination charge for any period of your minimum term remaining.
Please see our Price Guide for details on how we calculate early termination charges.