Plusnet Business charges schedule

If there is any conflict of information between the price of our products and services set out in the Charges Schedule and Business Tariff Guide, and elsewhere, for example, on other pages of our website or in external advertising such as on the radio, the prices in the Charges Schedule and Business Tariff Guide takes precedence.

Where there is conflict between prices in the Charges Schedule and in the Business Tariff Guide, the Charges Schedule takes precedence.

Prices are in effect from 15th March 2021.

The prices below apply to any Plusnet business customers signing up to a contract with Plusnet on or after 15th March 2021. If you signed up before 29th May 2013 and haven't changed your product (where changing your product includes re-contracting or upgrading) you can view previous charging schedules in the old terms and conditions. For all other Business customers, please see this version of our Charges Schedule.

From 2022, a percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year from March 2022, and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%.

This means the below prices will be increased as set out above:-

  • Broadband
  • Line rental
  • UK call plans
  • International call plans
  • UK call rates
  • International call rates
  • Call set up fees
  • Early termination charges

We may make other changes to the price of your broadband, line rental, call plans and/or call charges. Other prices, content and terms may change at any time during your contract. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees. See Price Changes below for more details.

Plusnet Business Broadband charges

All prices quoted in this Plusnet Business Broadband charges schedule exclude VAT except where it says otherwise.

Plusnet Business Broadband options have a minimum period of either 12 or 24 months.

This section sets out the charges that customers will pay for broadband. Please see the Business Phone Charges Schedule for the charges associated with Plusnet Business Phone.

The charges for the service will vary according to the Plusnet Business Broadband service option and minimum period selected by the Customer. Price changes apply to the broadband prices set out below. See Price Changes below for more details.

The charges described below apply to:

  • New customers who sign up to a contract with Plusnet on or after 15th March 2021; and
  • Existing customers who sign up to a new contract with Plusnet on or after 15th March 2021.
Product Contract period Monthly subscription
Unlimited Business Broadband 24 months £0.50 for the first 24 months, £6.00 thereafter
Unlimited Business Broadband 12 months 4.00 for the first 12 months, £6.00 thereafter
Product Contract period Monthly subscription
Unlimited Business Fibre 24 months £4.50 for the first 24 months, £12.50 thereafter
Unlimited Business Fibre 12 months £9.50 for the first 12 months, £12.50 thereafter

Additional charges

  • Wireless router £40 (inc VAT)

  • Plusnet Hub One £99.99 (inc VAT)

  • Router Postage & Packaging £4.99

The abortive visit charges referred to in paragraph 4.9 of the Service schedule are as follows:

  • Broadband fault - £144.00
  • Telephone fault - £115.00
  • New line installation - £50.00
  • Fibre installation - £80.00

If the Customer cancels the contract or the service at any time before Plusnet provides the service, Plusnet may charge an abortive visit charge (if applicable) and a charge of £25.00 may be made for any Plusnet provided router if the Customer does not wish to return it.

The termination charges referred to in clause 6.6. of the General Business Conditions are due where the broadband service is cancelled within the minimum term (where the phone service is cancelled within the minimum term, see the Plusnet Business Phone early termination charges).

Price changes apply to early termination charges. See Price Changes below for more details.

Early termination charges are calculated as follows:-

  • monthly charge (factoring in any monthly discount to which the customer is entitled), which is exclusive of VAT;
  • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
  • deduct 1% for early receipt of payment;
  • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

For further information please see Early Termination Charges

Standard care is included with all Plusnet Business Broadband products.

  • Enhanced Care is charged at £8.50 per month
  • Prioritised service is charged at £7.00 per month
  • Annex M is charged at £10.00 per month (ADSL2+ only, not available for fibre products)

You can move your broadband or fibre to a different premises for free once during your minimum period. Additional moves within the same minimum period would cost £54.17.

If your contract has expired, you can move for free by agreeing to start a new contract or pay the £54.17 premises move fee.

Plusnet Business Phone charges

All prices quoted in this Plusnet Business Broadband Charges Schedule exclude VAT except where it says otherwise.

We charge calls by the day and time they are made, and the time periods described in this Charges Schedule are as follows:

  • 'Weekend' means any time on Saturday or Sunday.
  • 'Evening' means before 6am or after 6pm.
  • 'Daytime' means between 6am and 6pm.

The following connection charges apply for Plusnet Business Phone services and depend on the contract minimum period.

Charge 24 month contract 12 month contract No contract
New line provide £0.00 £50.00 £50.00
Start a stopped line £0.00 £0.00 £0.00
BT Transfer £0.00 £0.00 £0.00
LLU transfer £0.00 £0.00 £0.00
Premises move Depends on the type of move - please contact Customer Support
Transfer Out £0.00 £0.00 £0.00
Cable transfer £0.00 £50.00 £50.00
Re-number £29.87 £29.87 £29.87

If it is necessary to provide telephony services using equipment which Plusnet does not provide as standard, Plusnet may charge a special rental rate or any other charge for that.

Plusnet may also charge you for extensive new construction over and above standard needs. Plusnet will attempt to advise you of these charges before any work is undertaken, however this may not always be possible. Plusnet will begin charging the Customer for the service from the date that the service is activated or transferred. The Customer will be charged as follows:

  • Plusnet will take payment for all subscription fees in advance on the Customer's monthly invoice date.
  • Plusnet will provide you with a call allowance, where applicable.
  • Plusnet will take payment for all chargeable call charges accrued in the month in arrears on the Customer's next monthly invoice date.

Plusnet may restrict your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 (inc. VAT) to apply/or lift any of these restrictions.

Price changes apply to the price of line rental and call plans set out below. See Price Changes below for more details.

Package name Business Phone Business UK Unlimited calls Business UK Unlimited and International 500 calls
Line rental £17.50 £17.50 £17.50
Call plan cost N/A £6.50 £11.50
Inclusive calls to Plusnet customer support (no setup fee or maximum call length) Yes Yes Yes
Free calls to other Plusnet Business Phone and Plusnet Talk services Yes Yes Yes
Includes 01/02/03 & 0845/0870 calls No Yes

Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies to calls to 0845 and 0870*
Yes

Fair usage limit of 150 calls or 1000 minutes (whichever is reached first) applies to calls to 0845 and 0870*
Includes calls to UK mobiles and 070 personal numbering services No Yes Yes
Inclusive calls to landlines in top 35 international destinations** and to mobiles in Canada and the USA No No 500 inclusive minutes
Discount to top 35 international destinations** No No 25% discount on chargeable calls

*if you exceed the limit, we have the right to charge you for any further calls, suspend and/or terminate your services.

**top 35 international destinations: Australia, Austria, Azores, Belgium, Canada, Canary Islands, China, Christmas Islands, Cocos Islands, Cyprus (Excl. North Cyprus), Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland (Republic of), Italy, Japan, Korea Republic, Luxembourg, Madeira, Malaysia, Netherlands, New Zealand, Pakistan, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, USA.

A call set-up fee of 0.05p applies except to inclusive calls and certain types of specialist calls (full details of which can be found in the Business Phone Tariff. The duration of each call is rounded up to the next whole minute before Plusnet work out the call charge. Call charges are rounded up to the next penny before VAT is added. The charge including VAT will also be rounded up to the next whole penny.

Price changes apply to any call set-up fees for UK calls and international calls. See our Business Call Tariff Guide for details.

The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on the time period in which you make the call. Price changes apply. Please see the Business Phone tariff for these costs.

Calls crossing over a time period charge band, will be charged at a pro-rata call rate (see the Plusnet Business Phone tariff for each call rate) for each time period.

Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Business Phone tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

The charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 7.98p per minute (ex-VAT) access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/business/ukcalling.

All prices should be on the Plusnet Business Phone tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the Plusnet Business Phone tariff; however this may be different to or not show a call tariff you have been charged.

Call Features

Feature Monthly cost Single-use cost when not subscribed Available in bundle
1471 Free n/a No
1471 Call Return n/a 10p per use No
Voicemail (1571) Free n/a No
Voicemail Plus (Call Minder) £3.00 n/a No
Reminder Call £2.50 12.5p per use Yes
Call Waiting £2.50 n/a Yes
Call Divert £2.50, plus the cost of the onward call if chargeable n/a Yes
Ring Back £2.50 8.4p per use Yes
Anonymous Call Reject £4.00 n/a No
Caller Display Free n/a No
Conference Call n/a 33.4p per use, plus the cost of the onward calls if chargeable No
Number of features Bundle price
2 £3.00
3 £4.50
4 £6.00

Buying calling features depends on whether they are available, and a minimum period does not apply. Where quoted business prices vary elsewhere on this website, this Charges Schedule should be considered authoritative.

To see the international tariffs please see Plusnet Business Phone tariff.

Early termination charges apply for any Plusnet business phone service cancelled within the minimum term.

Price changes apply to early termination charges. See Price Changes below for more details.

Early termination charges are calculated as follows:-

  • monthly charge (factoring in any monthly discount to which the customer is entitled), which is exclusive of VAT;
  • reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs;
  • deduct 1% for early receipt of payment;
  • multiply this figure by the remaining months of the minimum term. Any part of a month in the remaining minimum term will be charged daily on a pro rata basis.

For further information please see Early Termination Charges

No charges normally arise with the standard fault repair service. However, Plusnet will make a charge for new and replaced items. If the Customer requests work to repair a fault on items that Plusnet are responsible for maintaining and Plusnet or our suppliers are not able to find a fault, Plusnet will charge the Customer for the visit.

The standard requests for an engineer to visit to perform work, for example moving a socket, is £144 for the first hour and then £72 for each additional hour.

Where we arrange for an engineer to visit the Customer's premises for activation of the service, or for resolution of a fault, the Customer will be responsible for any costs incurred owing to any of the following:

  • an engineer attends an incorrect address as provided by the Customer;
  • the site for installation does not meet the minimum requirements as agreed during the product registration;
  • an engineer arrives to carry out the installation at the address provided by the Customer, but you no longer want the installation completed;
  • entry is refused to the premises, or access cannot be gained, at the appointed time, as agreed between Plusnet and the Customer;
  • the Customer reports a fault, an engineer attends the Customer premises, and discovers the fault is not the result of the service;
  • the Customer reported problem, following request for an engineering visit, cannot be confirmed; and
  • when the Customer cancels a request for an engineering visit later than 48 hours before the scheduled visit.

If the Customer reports a fault and Plusnet finds there is none, Plusnet may apply a charge of £115, plus any additional charges that we incur due to any additional time the engineer has to spend on site or equipment he has had to fit over what they would normally fit.

If a new line or cable transfer is required then a fee of £50 will be charged.

If your contract has expired a new line or cable transfer will be provided free of charge if you start a new 24 month contract.

From 2022, a percentage price increase will be applied to the price of broadband, line rental, call plans, call charges and broadband and line rental early termination charges. This price increase will be applied on or after 1st March each year from March 2022, and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year (ignoring any negative figure) plus ii) 3.9%, and rounded up to the nearest whole pence. If the CPI figure is negative, the price increase will only be 3.9%.

The percentage price increase is applied to the ex VAT price, and if you receive a discount on your price, it will be applied to the discounted ex VAT price.

Where you purchase more than one service from us and each is subject to the price increase, the amount of the increase is calculated on each service separately.

There’s more information available in our CPI Plus 3.9% Guide.

We might also change our other charges, and/or make other changes to the price of your broadband, line rental, call plans and/or call charges. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees.

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