Plusnet Business charges schedule

Help Legal Price guides Plusnet Business charges schedule

Prices are in effect from 5th October 2016.

If you signed up before 29th May 2013 and haven't changed your product (where changing your product includes re-contracting or upgrading) you can view previous charging schedules in the old terms and conditions.

Plusnet Business Broadband charges

All prices quoted in this Plusnet Business Broadband charges schedule exclude VAT except where it says otherwise.

Plusnet Business Broadband options have a minimum period of either 1, 12 or 24 months except our Fibre Business Broadband products which have a minimum period of either 12 or 24 months.

The broadband price you pay for these services depends on which part of the UK you live in and the contract length you sign up to. See our UK area cost guide for more information.

Broadband only customers

This section sets out the charges that customers will pay for broadband from Plusnet if they choose to have their phone line provided by another supplier. If they choose to have their phone line provided by Plusnet they will pay the broadband charges set out in Broadband and Phone customers section.

The charges for the service will vary according to the Plusnet Business Broadband service option and minimum period selected by the Customer.

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £10.00
Unlimited Business Broadband 24 months £0.00 £15.00
Business Broadband 12 months £0.00 £12.00
Unlimited Business Broadband 12 months £0.00 £17.00
Business Broadband No contract £40.00 £14.00
Unlimited Business Broadband No contract £40.00 £19.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £15.00
Unlimited Business Broadband 24 months £0.00 £20.00
Business Broadband 12 months £0.00 £17.00
Unlimited Business Broadband 12 months £0.00 £22.00
Business Broadband No contract £40.00 £19.00
Unlimited Business Broadband No contract £40.00 £24.00

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £25.00
Unlimited Business Fibre 24 months £0.00 £35.00
Business Fibre 12 months £0.00 £27.00
Unlimited Business Fibre 12 months £0.00 £37.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £31.00
Unlimited Business Fibre 24 months £0.00 £41.00
Business Fibre 12 months £0.00 £33.00
Unlimited Business Fibre 12 months £0.00 £43.00

Broadband and Phone customers

This section sets out the charges that customers will pay for broadband from Plusnet if they choose to have their phone line provided by Plusnet. Please see the Business Phone Charges Schedule for the charges associated with Plusnet Business Phone.

The charges for the service will vary according to the Plusnet Business Broadband service option and minimum period selected by the Customer, and are set out as follows:

The charges described below apply to:

  • Customers who have signed up after 4th October 2016; and
  • Have not changed their broadband or fibre product (including re-contracting or upgrading).

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £8.00
Unlimited Business Broadband 24 months £0.00 £9.00 for the first 24 months, £13.00 thereafter
Business Broadband 12 months £0.00 £10.00
Unlimited Business Broadband 12 months £0.00 £15.00
Business Broadband No contract £40.00 £12.00
Unlimited Business Broadband No contract £40.00 £17.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £13.00
Unlimited Business Broadband 24 months £0.00 £14.00 for the first 24 months, £18.00 thereafter
Business Broadband 12 months £0.00 £15.00
Unlimited Business Broadband 12 months £0.00 £20.00
Business Broadband No contract £40.00 £17.00
Unlimited Business Broadband No contract £40.00 £22.00

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £23.00
Unlimited Business Fibre 24 months £0.00 £21.50 for the first 24 months, £33.00 thereafter
Business Fibre 12 months £0.00 £25.00
Unlimited Business Fibre 12 months £0.00 £35.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £29.00
Unlimited Business Fibre 24 months £0.00 £27.50 for the first 24 months, £39.00 thereafter
Business Fibre 12 months £0.00 £31.00
Unlimited Business Fibre 12 months £0.00 £41.00

The charges described below apply to:

  • Customers who have signed up after 27th September 2016 and before 5th October 2016; and
  • Have not changed their broadband or fibre product (including re-contracting or upgrading).

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £8.00
Unlimited Business Broadband 24 months £0.00 £9.00 for the first 24 months, £13.00 thereafter
Business Broadband 12 months £0.00 £10.00
Unlimited Business Broadband 12 months £0.00 £15.00
Business Broadband No contract £40.00 £12.00
Unlimited Business Broadband No contract £40.00 £17.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £13.00
Unlimited Business Broadband 24 months £0.00 £14.00 for the first 24 months, £18.00 thereafter
Business Broadband 12 months £0.00 £15.00
Unlimited Business Broadband 12 months £0.00 £20.00
Business Broadband No contract £40.00 £17.00
Unlimited Business Broadband No contract £40.00 £22.00

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £23.00
Unlimited Business Fibre 24 months £0.00 £10.00 for the first 12 months, £33.00 thereafter
Business Fibre 12 months £0.00 £25.00
Unlimited Business Fibre 12 months £0.00 £35.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £29.00
Unlimited Business Fibre 24 months £0.00 £16.00 for the first 12 months, £39.00 thereafter
Business Fibre 12 months £0.00 £31.00
Unlimited Business Fibre 12 months £0.00 £41.00

The charges described below apply to:

  • Customers who have signed up after 16th June 2015 and before 28th September 2016; and
  • Have not changed their broadband or fibre product (including re-contracting or upgrading).

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £8.00
Unlimited Business Broadband 24 months £0.00 £5.00 for the first 12 months, £13.00 thereafter
Business Broadband 12 months £0.00 £10.00
Unlimited Business Broadband 12 months £0.00 £15.00
Business Broadband No contract £40.00 £12.00
Unlimited Business Broadband No contract £40.00 £17.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £13.00
Unlimited Business Broadband 24 months £0.00 £10.00 for the first 12 months, £18.00 thereafter
Business Broadband 12 months £0.00 £15.00
Unlimited Business Broadband 12 months £0.00 £20.00
Business Broadband No contract £40.00 £17.00
Unlimited Business Broadband No contract £40.00 £22.00

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £23.00
Unlimited Business Fibre 24 months £0.00 £10.00 for the first 12 months, £33.00 thereafter
Business Fibre 12 months £0.00 £25.00
Unlimited Business Fibre 12 months £0.00 £35.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £29.00
Unlimited Business Fibre 24 months £0.00 £16.00 for the first 12 months, £39.00 thereafter
Business Fibre 12 months £0.00 £31.00
Unlimited Business Fibre 12 months £0.00 £41.00

The charges described below apply to:

  • Customers who have signed up before 17th June 2015; or
  • Have changed their broadband or fibre product (including re-contracting or upgrading).

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £8.00
Unlimited Business Broadband 24 months £0.00 £13.00
Business Broadband 12 months £0.00 £10.00
Unlimited Business Broadband 12 months £0.00 £15.00
Business Broadband No contract £40.00 £12.00
Unlimited Business Broadband No contract £40.00 £17.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Broadband 24 months £0.00 £13.00
Unlimited Business Broadband 24 months £0.00 £18.00
Business Broadband 12 months £0.00 £15.00
Unlimited Business Broadband 12 months £0.00 £20.00
Business Broadband No contract £40.00 £17.00
Unlimited Business Broadband No contract £40.00 £22.00

Low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £23.00
Unlimited Business Fibre 24 months £0.00 £33.00
Business Fibre 12 months £0.00 £25.00
Unlimited Business Fibre 12 months £0.00 £35.00

Outside low cost areas

Product Contract period Set-up fee Monthly subscription
Business Fibre 24 months £0.00 £29.00
Unlimited Business Fibre 24 months £0.00 £39.00
Business Fibre 12 months £0.00 £31.00
Unlimited Business Fibre 12 months £0.00 £41.00

Additional charges

Where the Customer requires a Plusnet Business router to be provided as part of the service, the additional charges set out in the table below will apply:

Plusnet Business Broadband and Plusnet Unlimited Business Broadband

Product Contract period Router Delivery charge
Business Broadband 24 months £0.00 £4.99
Unlimited Business Broadband 24 months £0.00 £4.99
Business Broadband 12 months £0.00 £4.99
Unlimited Business Broadband 12 months £0.00 £4.99
Business Broadband No contract £25.00 £4.99
Unlimited Business Broadband No contract £25.00 £4.99

Plusnet Business Fibre and Plusnet Unlimited Business Fibre

Product Contract period Router Delivery charge
Business Fibre 24 months £0.00 £4.99
Unlimited Business Fibre 24 months £0.00 £4.99
Business Fibre 12 months £0.00 £4.99
Unlimited Business Fibre 12 months £0.00 £4.99

Plusnet Business Broadband is provided with a monthly usage allowance of 25GB and Business Fibre is provided with a monthly usage allowance of 50GB. If Plusnet charge the Customer for extra usage under the usage guideline, the charge will be £1 per GB (gigabyte), this will be rounded up to the next whole GB.

If the Customer chooses to pay by an allowable payment method other than Direct Debit they will be charged a fee of £1.25 for payment collection and processing services.

The abortive visit charges referred to in paragraph 4.9 of the Service schedule are as follows:

  • Broadband fault - £144.00
  • Telephone fault - £115.00
  • New line installation - £50.00
  • Fibre installation - £80.00

If the Customer ends the contract for the service and the service is ceased or the Customer switches their service to another provider on a different network, the Customer will pay £25.00. This charge is inclusive of VAT.

If the Customer cancels the contract or the service at any time before Plusnet provides the service, Plusnet may charge an abortive visit charge (if applicable) and a charge of £25.00 may be made for any Plusnet provided router if the Customer does not wish to return it.

The termination charges referred to in clause 6.6. of the General Business Conditions are due for any remaining part of the minimum period and are as follows for broadband customers (for broadband and phone customers, see the Plusnet Business Phone early termination charges):

For Broadband Only products

Product Minimum period Monthly early termination charge
Business Broadband 24 months £8.00
Business Broadband 12 months £10.00
Business Broadband 1 month (no contract) N/A
Unlimited Business Broadband 24 months £12.25
Unlimited Business Broadband 12 months £14.25
Unlimited Business Broadband 1 month (no contract) N/A
Business Fibre 24 months £13.00
Business Fibre 12 months £15.00
Unlimited Business Fibre 24 months £20.75
Unlimited Business Fibre 12 months £22.75

These charges are compensatory and not subject to VAT.

Standard care is included with all Plusnet Business Broadband products.

  • Enhanced Care is charged at £8.50 per month
  • Prioritised service is charged at £7.00 per month
  • Annex M is charged at £10.00 per month (ADSL2+ only, not available for fibre products)

You can move your broadband or fibre to a different premises for free once during your minimum period. Additional moves within the same minimum period would cost £54.17.

If your contract has expired, you can move for free by agreeing to start a new contract or pay the £54.17 premises move fee.

Plusnet Business Phone charges

All prices quoted in this Plusnet Business Broadband Charges Schedule exclude VAT except where it says otherwise.

We charge calls by the day and time they are made, and the time periods described in this Charges Schedule are as follows:

  • 'Weekend' means any time on Saturday or Sunday.
  • 'Evening' means before 6am or after 6pm.
  • 'Daytime' means between 6am and 6pm.

The following connection charges apply for Plusnet Business Phone services and depend on the contract minimum period.

Charge 24 month contract 12 month contract No contract
New line provide £0.00 £50.00 £50.00
Start a stopped line £0.00 £0.00 £0.00
BT Transfer £0.00 £0.00 £0.00
LLU transfer £0.00 £0.00 £0.00
Premises move Depends on the type of move - please contact Customer Support
Transfer Out £0.00 £0.00 £0.00
Cable transfer £0.00 £50.00 £50.00
Re-number £35.85 £35.85 £35.85

If it is necessary to provide telephony services using equipment which Plusnet does not provide as standard, Plusnet may charge a special rental rate or any other charge for that.

Plusnet may also charge you for extensive new construction over and above standard needs. Plusnet will attempt to advise you of these charges before any work is undertaken, however this may not always be possible. Plusnet will begin charging the Customer for the service from the date that the service is activated or transferred. The Customer will be charged as follows:

  • Plusnet will take payment for all subscription fees in advance on the Customer's monthly invoice date.
  • Plusnet will provide you with a call allowance, where applicable.
  • Plusnet will take payment for all chargeable call charges accrued in the month in arrears on the Customer's next monthly invoice date.

Plusnet may restrict your service if you do not pay your bill or where unapproved attachments have been made to your line. We will charge you £5.76 (inc. VAT) to apply/or lift any of these restrictions.

Package name Business Phone Business Phone & UK Anytime call plan Business Phone & UK, Mobile and International 500 call plan Business Phone & UK, Mobile and International 1000 call plan
Line rental (24 month contract) £10.50 £10.50 £10.50 £10.50
Line rental (12 month contract) £12.50 £12.50 £12.50 £12.50
Line rental (no contract) £14.50 £14.50 £14.50 £14.50
Call plan cost £0.00 £4.00 £12.00 £19.00
Inclusive calls to Plusnet customer support (no setup fee or maximum call length) Yes Yes Yes Yes
Free calls to other Plusnet Business Phone and Plusnet Talk services Yes Yes Yes Yes
Included 01/02/03 & 0870/0845 calls No Yes Yes Yes
Included calls to UK and US Mobiles and top international countries (see call tariff guide for full details) No No 500 anytime minutes 1000 anytime minutes

A call set-up fee of 0.05p applies except to inclusive calls and certain types of specialist calls (full details of which can be found in the Business Phone Tariff. The duration of each call is rounded up to the next whole minute before Plusnet work out the call charge. Call charges are rounded up to the next penny before VAT is added. The charge including VAT will also be rounded up to the next whole penny.

The prices for calls to UK local and national numbers beginning with 01, 02 and 03 depend on the time period in which you make the call. Please see the Business Phone tariff for these costs.

Calls crossing over a time period charge band, will be charged at a pro-rata call rate (see the Plusnet Business Phone tariff for each call rate) for each time period.

Any exceptions for numbers beginning with 0845 or 0870 are set out in the Plusnet Business Phone tariff. Call charges for 0845 and 0870 calls, not including VAT, are rounded up to the next penny.

From 01/07/2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 7.98p per minute (ex-VAT) access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/business/ukcalling.

All prices should be on the Plusnet Business Phone tariff. Due to the nature of the product, prices are added and changed regularly. We will always try to update the Plusnet Business Phone tariff; however this may be different to or not show a call tariff you have been charged.

Call Features

Feature Monthly cost Single-use cost when not subscribed Available in bundle
1471 Free N/A No
1471 Call Return N/A 10p per use No
Voicemail (1571) Free N/A No
Voicemail Plus (Call Minder) £3.00 N/A No
Reminder Call £2.50 12.5p per use Yes
Call Waiting £2.50 N/A Yes
Call Divert £2.50 N/A Yes
Ring Back £2.50 8.4p per use Yes
Anonymous Call Reject £4.00 N/A No
Caller Display £0.99 N/A Yes
Conference Call N/A 33.4p per use No
Feature Monthly Cost Single-use cost when not subscribed Available in bundle
1471 Free N/A No
1471 Call Return N/A 10p per use No
Voicemail (1571) Free N/A No
Voicemail Plus (Call Minder) £3.00 N/A No
Reminder Call £2.50 12.5p per use Yes
Call Waiting £2.50 N/A Yes
Call Divert £2.50 N/A Yes
Number of features Bundle price
2 £3.00
3 £4.50
4 £6.00
5 £7.50

Buying calling features depends on whether they are available, and a minimum period does not apply.

To see the top 20 and international tariffs please see Plusnet Business Phone tariff.

The following monthly early termination charges apply for Plusnet business broadband and phone customers choosing to end their Plusnet business phone service or their Plusnet business broadband and phone service within a 12 or 24 month minimum period contract.

Product Minimum period Monthly early termination charge
Business Broadband and Phone 24 £6.50
Business Broadband and Phone 12 £10.50
Business Broadband and Phone 1 N/A
Unlimited Business Broadband and Phone 24 £10.75
Unlimited Business Broadband and Phone 12 £14.75
Unlimited Business Broadband and Phone 1 N/A
Business Fibre and Phone 24 £11.50
Business Fibre and Phone 12 £15.50
Unlimited Business Fibre and Phone 24 £19.25
Unlimited Business Fibre and Phone 12 £23.25
Business Phone Only 24 £0.50
Business Phone Only 12 £2.50
Business Phone Only 1 N/A
UK Anytime call plan 12 or 24 £4.00
UK, Mobile and International 500 call plan 12 or 24 £6.00
UK, Mobile and International 1000 call plan 12 or 24 £6.75

These charges are compensatory and not subject to VAT.

No charges normally arise with the standard fault repair service. However, Plusnet will make a charge for new and replaced items. If the Customer requests work to repair a fault on items that Plusnet are responsible for maintaining and Plusnet or our suppliers are not able to find a fault, Plusnet will charge the Customer for the visit.

The standard requests for an engineer to visit to perform work, for example moving a socket, is £144 for the first hour and then £72 for each additional hour.

Where we arrange for an engineer to visit the Customer's premises for activation of the service, or for resolution of a fault, the Customer will be responsible for any costs incurred owing to any of the following:

  • an engineer attends an incorrect address as provided by the Customer;
  • the site for installation does not meet the minimum requirements as agreed during the product registration;
  • an engineer arrives to carry out the installation at the address provided by the Customer, but you no longer want the installation completed;
  • entry is refused to the premises, or access cannot be gained, at the appointed time, as agreed between Plusnet and the Customer;
  • the Customer reports a fault, an engineer attends the Customer premises, and discovers the fault is not the result of the service;
  • the Customer reported problem, following request for an engineering visit, cannot be confirmed; and
  • when the Customer cancels a request for an engineering visit later than 48 hours before the scheduled visit.

If the Customer reports a fault and Plusnet finds there is none, Plusnet may apply a charge of £115, plus any additional charges that we incur due to any additional time the engineer has to spend on site or equipment he has had to fit over what they would normally fit.

If a new line or cable transfer is required then a fee of £50 will be charged.

If your contract has expired a new line or cable transfer will be provided free of charge if you start a new 24 month contract.

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