About your contract length

Standard broadband: you can choose between a contract with a minimum term (normally lasting 12 or 18 months) or take a contract without a minimum term.

Fibre broadband: for all fibre services you have to take a contract with a minimum term (normally lasting 18 months).

The following details are the same, whether you’ve got fibre or standard broadband:

Once your minimum term expires you'll be switched to a rolling monthly contract automatically.

If you want to cancel before the end of your minimum term period, you'll normally be charged an early termination charge as set out in our Price Guide.

The early termination charge is payable as compensation for ending your service early and is based on the monthly price of your product and the remaining months of your minimum term.

You normally have to give us 14 days' notice to end your contract (whether or not you’re within the minimum term). You‘ll need to pay for costs for all charges due in respect of this notice period. There’s more about this in our cancellation policy.

Standard broadband: you can choose between a contract with a minimum term (normally lasting 12 or 24 months) or take a contract without a minimum term.

Fibre broadband: for all fibre services you have to take a contract with a minimum term (normally lasting 12 or 24 months).

The following details are the same, whether you’ve got fibre or standard broadband:

Once your minimum term expires you'll be switched to a rolling monthly contract automatically.

If you want to cancel before the end of your minimum term, you'll be charged an early termination charge as set out in the Charges Schedule.

The early termination charge is payable as compensation for ending your service early and is based on the monthly price of your product(s) and the remaining months of your contracted period.

You normally have to give us 28 days' notice to end your contract or 14 days’ when you switch provider (whether or not you’re within the minimum term of your contract). You’ll need to pay for all charges due in respect of this notice period - usually your next month's subscription and any usage charges incurred. There’s more about this in our cancellation policy.

SIM only bundles: our SIM only plans are normally provided on rolling monthly contracts that can be ended on 30 days' notice at any time.

Where we provide a mobile phone: where we provide a mobile phone with our plan you'll have to take a contract with a minimum term (normally lasting 12, 18 or 24 months).