Contract information
Standard broadband: you can choose between a contract with a minimum term (normally lasting 12 or 18 months) or take a contract without a minimum term.
Fibre broadband: for all fibre services you have to take a contract with a minimum term (normally lasting 12 to 18 months).
The following details are the same, whether you've got fibre or standard broadband:
Once your minimum term expires you'll be switched to a rolling monthly contract automatically.
If you want to cancel before the end of your minimum term period, you'll normally be charged an early termination charge as set out in our Price Guide.
The early termination charge is payable as compensation for ending your service early and is based on the monthly price of your product and the remaining months of your minimum term.
You normally have to give us 14 days' notice to end your contract (whether or not you're within the minimum term). You'll need to pay for costs for all charges due in respect of this notice period. There's more about this in our cancellation policy.
What happens before your contract expires?
We're committed to making sure you always get the best deal to suit your needs.
To help you make the right choices, before your minimum term contract ends we'll email you, (or send you a letter if you've asked for important documents to be sent in an alternative format).
This will explain:
- The date your minimum term contract ends
- If a notice period applies
- That once your minimum term contract ends that you won't pay any early termination charges if you do wish to leave us
- Your current monthly subscription price, including any discounts
- The monthly subscription price you'll pay once your contract ends, including any discounts
- Details of any services you're getting as part of your contract, plus if there are any changes to these once your contract ends
- How you can cancel your contract, if you want to
- Which of our current deals will offer the best price and that best suits your needs, once your minimum term contract ends
- The options you have once your minimum term contract ends. These are:
- Stay on your current contract - but we'll automatically move this to be rolling monthly
- Move to a new package. That could be the 'best tariff' we've suggested to you, or one of our other deals. Either way it'll mean you'll take out a new contract too
- Switch to a new provider - if they're offering a better deal to suit you
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