On 31st March 2023 we are increasing the charges for UK calls, international calls (except where the EU regulatory price cap previously applied) and call set up fees by 14.4%. Further details are set out below.
These are the standard rates for calls to UK landlines (01, 02 and 03) and UK mobiles. UK rates include calls to landlines in the Channel Islands and calls from Northern Ireland to landlines in the Republic of Ireland.
- Calls to 01, 02, 03 numbers - the current rate of 17.15 pence per minute will increase to 19.62 pence per minute
- Calls to UK mobiles - the current rate of 20.58 pence per minute will increase to 23.54 pence per minute
For details of all call rate charges see our phone tariff information.
Increases will apply to all standard call rates to international landline and mobile numbers (except where the EU regulatory price cap previously applied). Here’s a couple of examples of how the 14.4% increase will be applied to international calls.
- Canada - current rate of 25.15 pence per minute for day time calls to mobile numbers will increase to 28.77 pence per minute
- USA - current rate of 24.01 pence per minute for day time calls to landline numbers will increase to 27.47 pence per minute
For details of all current rates per country see our call rates to international numbers.
For any calls which include a set-up fee, the new rate will apply. The current rate of 26.30 pence will increase to 30.09.
Yes. All calls made from 31st March will have the new rates applied. You’ll see the changes on your next bill after this date.
With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.
Prices for other charges including call plan costs, call charge rates, set up fees, or any other services such as or any other add-ons, are still subject to price changes while in contract.
You can check your package details by signing into My Account.
We’re always here to help if you want to contact us about any of the changes.
If you did decide to leave due to the changes, you would need to give us notice and, unless we have confirmed otherwise when we contacted you recently to confirm the price increases, you would have to pay an early termination charge for any period of your minimum term remaining.
Please see our Price Guide for details on how we calculate early termination charges.
If you need any help please just give us a call.
