Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
It's a service businesses can pay for when they rely on their broadband and would need any faults looked at quickly. It's best for businesses that would have serious issues if there was a problem with their broadband.
If you've got Enhanced Care, any faults you tell us about will be fast-tracked. And if you report a fault, we aim to get back to you within an hour. Our suppliers also offer to get back to you quicker. We'll also aim to fix everything within 24 working hours, whereas standard faults are usually solved within 40 working hours.
All business customers with standard or fibre optic broadband can buy it. You can't buy it for SDSL products, like Business Broadband and Phone.
It costs £8.50 a month (+VAT). If you do decide to buy it, it'll show separately when you get your bill.