Changes to broadband networks and home phone lines FAQs
Everything you need to know about the changes to broadband and phone line services in your area.
Openreach are currently working on a broadband upgrade programme throughout the country. They’re now rolling out the latest broadband technology, so by December 2025, the UK will benefit from a new network fit for the modern world.
This new type of broadband doesn’t need a phone line to set up a connection. As part of the nationwide upgrade, Openreach are currently phasing out the old landline telephone system and this will be completely switched off in 2025.
With the increased use of mobile phone devices and internet video calling, traditional phone line usage is in decline.
The older phone line system will be phased out and switched off, as newer, faster technology is now being installed, which doesn’t use the old copper wire landline network.
As the Openreach network updates take place across the UK, older broadband packages which use a traditional phone line will no longer be available. The good news is, when your area has been upgraded, you could sign up to our new Full Fibre packages, which are broadband only, so don’t need a phone line.
Full Fibre (sometimes called Fibre to the Premises or FTTP) connects straight to your home, no landline needed. It’s the UK’s most reliable broadband and with speeds up to 900Mb it’s 25 x faster than standard broadband. Find out more about Plusnet Full Fibre.
Traditional landlines are being phased out and switched off as part of the network updates.
Using the new technology, our Full Fibre packages are broadband only and don’t need a phone line. Even better, you’ll no longer have to pay for line rental or a phone service you don’t use.
When you upgrade to Full Fibre:
- You won’t be able to make or receive landline calls
- Personal alarms and any other services connected to your home phone will no longer work. We’d advise you speak to the manufacturer about these.
If you’re reliant on a home phone line service, please contact us on 0800 432 0200 to chat about other digital phone options which may be available to you.
Openreach decide which regions get upgraded and when. If we’ve recently been in touch, please check the information we’ve sent you, as this will explain all the changes which are taking place in your area and what you need to do next.
As part of the network changes, the great news is you may be able to upgrade to one of our Full Fibre packages, with speeds up to 900Mb. Full Fibre (sometimes called Fibre to the premises or FTTP) connects straight to your home so doesn’t need a phone line. You won’t have to pay for line rental or a phone service you don’t use.
It’s really easy to upgrade your package to Full Fibre just login to My Account.
Or give us a call on 0800 432 0200 and we’ll get you sorted.
Find out more about Plusnet Full Fibre.
Upgrading to Plusnet Full Fibre means you won’t have a home phone line so won’t be able to make or receive landline calls.
If you’re reliant on a home phone service, please contact us on 0800 432 0200 to chat about other digital options which may be available to you.
