Fixed Price Contracts

Fixed price contracts for residential customers

With a fixed price contract the price of your broadband and line rental will stay the same for the length of your minimum term contract.

As of 7th October 2020, fixed price contracts for residential customers were withdrawn from sale, so are no longer available.

If you've signed up to one of our fixed price contracts and you're still within your minimum term it will do exactly what you'd expect. Your broadband and line rental prices won't change during the minimum term of your contract.

If you're a customer whose fixed price contract minimum term ends (or has ended) on or after 2nd December 2020, the below terms will apply when that minimum term ends:-

  • Your broadband and line rental will increase to the then applicable out of contract price set out in our Price Guide at that time; and
  • Your terms and conditions will include CPI plus 3.9% price changes. This means the price for broadband, line rental, call plans and call charges will be increased on or after 1st June 2021 and then on or after 1st March every year from March 2022. On or after 1st June 2021, prices will increase by the Consumer Price Index rate of inflation published in April of that year plus 3.9%. On or after 1st March every year from March 2022, prices will increase by the Consumer Price Index rate of inflation published in January of that year plus 3.9%. You can find out more about these price increases in our CPI Plus 3.9% Guide.

If you're a customer whose fixed price contract minimum term ends (or has ended) before 2nd December 2020, the below terms will apply when that minimum term ends:-

  • Your broadband and line rental will increase to the then applicable out of contract price set out in our Price Guide at that time; and
  • Your new terms and conditions will include an annual CPI price change. This means we'll increase the monthly price of your broadband and line rental by the annual percentage increase in the Consumer Price Index (CPI) published by the Office for National Statistics in April of that year. We'll do this so that the price increase takes effect in June of each year, starting from the end of your minimum term. You can find out more about these price increases in our CPI Guide.

When your fixed price contract minimum term is coming to an end, we'll send you an end of contract reminder and we'll explain:

  • What happens once your contract ends, including any changes to your services
  • Your current subscription cost and the subscription cost once your contract ends (including any discounts).
  • The options you now have (e.g. choose a new deal/contract or cancel your contract/move to another provider).
  • Which of our current deals will offer the best price to best suits your needs, once your minimum term contract ends.

We'll also give you a separate personal account review. This is to make sure we always offer you our best current deal to suit your needs.

You can check your package details by signing into My Account.

Call plan costs, call charge rates, set up fees, or any other services such as TV, BT Sport app, BT Sport over Sky or any other add-ons, are still subject to price changes while in contract.

Fixed price contracts aren't available on our Plusnet Mobile products.

If you choose to re-contract or change product, CPI plus 3.9% price increases and new terms and conditions will apply to that contract. You’ll be told about these before agreeing your new contract. See our terms and conditions for more details.

Once your Line Rental Saver comes to an end, you can choose to renew this and pay the then applicable price set out in our Price Guide at that time.

If you don’t renew your Line Rental Saver, you’ll then pay the monthly line rental price set out in our Price Guide at that time.

If you choose to renew your contract and Line Rental Saver, CPI plus 3.9% price increases and new terms and conditions will apply to your new contract. You’ll be told about these before agreeing to your new contract. See our terms and conditions for more details.

You'll either:

  • Be charged for monthly line rental at the price it was when you started your fixed price contract, or
  • Have the opportunity to renew Line Rental Saver again at the price it was when you started your fixed price contract.

If you're on a fixed price contract you have a few options available to you. This depends how far along you are in your contract.

  • If you're still in your minimum term of your fixed price contract you may be eligible to move your current contract across to your new house and continue paying the current price until your minimum term expires.

  • If you're nearing the end of your current contract, or you're out of contract then you'll either need to start a new contract, or pay our home move fee. Your new package will include new terms and conditions which include CPI plus 3.9% price changes. You can find out more about these price increases in our CPI Plus 3.9% Guide.

To find out what your options are just give our home move team a call on 0800 013 2632

You can choose to start a new contract on the current prices for the package that's available at your new property. CPI price changes would apply to your new contract. You can find out more about these price increases in our CPI Plus 3.9% Guide.

If you decide to leave your current contract charges would apply. Our Moving home or office FAQs provide more details. However, if broadband isn't available at the property you're moving into we'll not charge you any fees.

Prices may change depending on where you live. In some places our prices are a bit higher, as it costs us more to provide broadband there. These are called 'non-low cost areas'. Our guide to our broadband prices around the UK explains more about this.

If you move while you're still in your minimum term of your fixed price contract, you'll have the following options:

  • Stay on your current contract: If you've more than 6 months left on this. However, you may need to pay extra each month (if you move out of a low cost area).
  • Choose a new deal: This would be based on pricing in the area you're moving to – i.e. whether a low cost area, or not. Your new deal will include new terms and conditions which include CPI plus 3.9% price changes.
  • Pay a house move charge and don't re-contract: If you've less than 6 months left on your current contract. However, you may need to pay extra each month (if you move out of a low cost area).
  • End your current contract: Our early termination charges would apply.
  • If you're nearing the end of your current contract or you're out of contract then you'll either need to start a new contract (CPI plus 3.9% price changes will apply) or pay our home move fee.

Fixed price contracts for business customers

Yes. Fixed price contracts are still available for business customers. If you take one of our business broadband fixed price contracts you'll have no price rises on your broadband and line rental costs throughout the length of your contract.

This will apply to business customers:

  • Signing up to a new contract
  • Re-contracting
  • Changing product

Call plan costs, call charge rates, set up fees, or any other add-ons, are still subject to price changes while in contract.

Fixed price contracts aren't available on our Plusnet Mobile products.

You'll be subject to any price changes for business broadband and line rental since your previous contract started. This applies if you come out of your contract, or re-contract because you've changed product or moved house.

If you're on a fixed price contract, you can choose to start a new contract on the current prices for the package that's available at your new property. If you decide to leave your current contract charges would apply. Our Moving home or office FAQs provide more details. However, if broadband isn't available at the property you're moving into we'll not charge you any fees.

Prices may change depending on where you live. In some places our prices are a bit higher, as it costs us more to provide broadband there. These are called 'non-low cost areas'. Our guide to our broadband prices around the UK explains more about this.

If you move while on a fixed price contract, you'll have the following options:

  • Choose a new deal: This would be on a fixed price contract (pricing based on the area you're moving to – i.e. whether a low cost area, or not)
  • Stay on your current contract: If you've more than 6 months left on this. However, you may need to pay extra each month (if you move out of a low cost area)
  • Pay a house move charge and don't re-contract: If you've less than 6 months left on your current contract. However, you may need to pay extra each month (if you move out of a low cost area)
  • End your current contract: Our early termination charges would apply.
  • If you're in contract: you may be eligible for a free premises move (a feature of our business contracts). To find out if you are just Contact Us. Should you have already redeemed your free premises move, your options are:

  • If you're not nearing the end of your existing contract: you'll have to pay a premises move fee (for details see our Business Charges Schedule). You'll also stay on your existing contract.

  • If you are at the end of your contract: you can choose to re-contract onto a new fixed price contract, instantly redeeming your new free premises move.

  • If you're not in contract (and not eligible for a free premises move): you can re-contract onto a fixed price contract, redeeming your new free premises move, or pay a premises move fee, staying out of contract.

To help you make the right choices, before your minimum term contract ends we'll email you, (or send you a letter if you've asked for important documents to be sent in an alternative format).

We will explain:

  • What happens once your contract ends, including any changes to your services.
  • Your current subscription cost and the subscription cost once your contract ends (including any discounts).
  • The options you now have (e.g. stay on your current contract, choose a new deal/contract or cancel your contract/move to another provider).
  • Which of our current deals will offer the best price and that best suits your needs, once your minimum term contract ends.

We'll also give you a separate personal account review. This is to make sure we always offer you our best current deal to suit your business needs.

For more details read our Contracts Policy.

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