Making things better
Something bugging you about your current package? Let's see if we can help out.
If there's another reason you're unhappy, please Contact Us
Certain we're not the one for you?
That's a real shame, but we'll make leaving as simple as possible for you.
Move to a new provider
For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.
Moving to Virgin? You will need to tell us. Your Plusnet account will only close once your new service has been set up.
Cancel your services
Just call 0800 432 0200 and let us know. We’ll take care of the rest.
Just a note...
Depending on when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or Contact Us.
For more details see our Cancellation Policy.
Reasons to stick around
If you're thinking of leaving because of our services, maybe there's something we can do to help?
