Certain we’re not the one for you?
That’s a real shame, but we’ll make leaving as simple as possible for you.
Move to a new provider
For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.
Moving to Virgin or someone not on the Openreach network? You will need to tell us. Your Plusnet account will only close once your new service has been set up.
Just a note...
Depending when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or Contact Us.
For more details see our Cancellation Policy.
Just a gentle reminder, if you signed up after 1 Feb 2024 and you don’t return our router, you’ll be charged a £50 fee. See how you can return our router for free
Still want to cancel your services? Let us know and we’ll take care of the rest. Call 0330 1239 123
