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Monthly payment

  • a month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Plusnet Reward Card**
    Plusnet Reward Card** to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Thinking of leaving Plusnet?

    Can we put things right?

    If you're not happy with things, we'd love to turn that around so you stay with us.

    Making things better

    Something bugging you about your current package? Let's see if we can help out.

    I'm having problems

    Perhaps there's a known fault on the network.

    Check for a fault

    I'm paying too much

    We'd like to sort that. See if you can get a better deal

    View deals

    If there's another reason you're unhappy, please Contact Us

    Certain we're not the one for you?

    That's a real shame, but we'll make leaving as simple as possible for you.

    Move to a new provider

    For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.

    Moving to Virgin? You will need to tell us. Your Plusnet account will only close once your new service has been set up.

    Cancel your services

    Just call 0800 432 0200 and let us know. We’ll take care of the rest.

    Just a note...

    Depending on when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or Contact Us.

    For more details see our Cancellation Policy.

    Reasons to stick around

    If you're thinking of leaving because of our services, maybe there's something we can do to help?

    Data Bonus SIM-only deals

    Our existing broadband customer can enjoy an extra 2GB of data with our Data Bonus SIM-only mobile deals.

    View mobile deals

    YouView TV

    Unlimited Fibre customer? Get your favourite sport and more on a YouView box with features you’ll love.

    More about TV

    BT Sport for Plusnet Customers

    Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV.

    More about BT Sport

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