Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
We’d love to put things right.
If you think you're paying too much, we'd like to turn that around so you stay with us. We’ve put together some special deals just for you.
See your deals
Send us a text. It's the quickest way to report a problem with your broadband.
Report a fault
If you need any help or want to chat about things, just give us a call.
That’s a real shame, but we’ll make leaving as simple as possible for you.
For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.
Moving to Virgin or someone not on the Openreach network? You will need to tell us. Your Plusnet account will only close once your new service has been set up.
Depending when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or Contact Us.
For more details see our Cancellation Policy.
Still want to cancel your services? Let us know and we’ll take care of the rest. Call 0800 432 0200
Full Fibre is the UK's most reliable broadband with ultrafast speeds up to 900Mb. It's not available everywhere just yet, but we're on our way. Just one more reason to stick around.
See if you can get Full Fibre
Was this article helpful?
Your feedback is really appreciated and helps us to improve our help and support.
Manage your billing, packages and account details.
We have a huge community of customers and tech experts who can help you.