Thinking of leaving Plusnet?

We're sorry you're thinking of leaving us. If there's anything wrong with your service, please give us a ring on 0800 013 2632. We might be able to make things better for you.

Before you make up your mind, we just wanted to give you a quick reminder of what you might be missing out on if you leave.

Special offers

Our prices are always affordable, but we often have special offers too. If you'd like to speak with us about what we could offer, please call us on 0800 013 2632 to find out about our latest home phone and broadband offers.

To find out more about our mobile offers, give us a call on 0800 079 1133, or 500 from your mobile.

A choice of packages

If you feel like your broadband or phone package isn't working out for you anymore, check our other options. There might be something you prefer the sound of. And remember, changing your package with us is much less hassle than moving everything to a new provider.

If you want to leave Plusnet Mobile because you feel you need more minutes, data or a new phone, give us a call. We might be able to change your plan to one that suits you better.

It won't cost extra if you stay

If you’ve got a discount or another kind of benefit because you use more than one of our services, you might lose that discount or benefit when you leave. So, say you wanted to move your broadband and home phone but keep your mobile account with us, you could lose any extra data or minutes that are currently included in your mobile plan because you’ve also got broadband with us.

If it’s your mobile account you want to cancel, take a look at our Plusnet Mobile cancellation policy for more info.

You might lose any services included in or added to your package

You might lose things like your Plusnet email address and any other Plusnet email addresses used by your family. That would mean losing all your emails and any extra mailboxes, too. If you've got Plusnet Protect, that will stop too.

You can always get in touch

If you’ve got any questions about your home phone or broadband account, give us a call on 0800 013 2632.

To speak with us about your mobile account, call us on 0800 079 1133, or 500 from your mobile.

We’re UK based and we’ll do everything we can to help.

Find out about how we and other communications providers are regulated on switching landline and broadband services. See General Condition C7.

Can we put things right?

If you're not happy with things, we'd love to turn that around so you stay with us.

Making things better

Something bugging you about your current package? Let's see if we can help out.

I'm having problems

Perhaps there's a known fault on the network.

Check for a fault

I'm paying too much

We'd like to sort that. See if you can get a better deal.

View deals

If there's another reason you're unhappy, please Contact Us

Certain we're not the one for you?

That's a real shame, but we'll make leaving as simple as possible for you.

For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.

Moving to Virgin? You will need to tell us. Your Plusnet account will only close once your new service has been set up.

Just call 0800 432 0200 and let us know. We’ll take care of the rest.

Just a note...

Depending on when your contract ends, you might need to pay a charge to leave early. To check your contract log into My Account or Contact Us.

For more details see our Cancellation Policy.

Reasons to stick around

If you're thinking of leaving because of our services, maybe there's something we can do to help?

  • Data Bonus SIM-only deals

    Our existing broadband customer can enjoy an extra 2GB of data with our Data Bonus SIM-only mobile deals.

    View mobile deals
  • YouView TV

    Unlimited Fibre customer? Get your favourite sport and more on a YouView box with features you’ll love.

    More about TV
  • BT Sport for Plusnet Customers

    Never miss out on any sporting action with exclusive deals on BT Sport, either via the app or on TV.

    More about BT Sport

Search Help articles