Change call plan
Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.
There could be network issue in your area, so before you get in touch, please and take a quick look at our - Service Status.
Choose the service you’re having an issue with. Report your problem by text or online using our troubleshooter. We’ll run tests to find out what’s causing the problem and explain how to easily fix it.
If you’re having a problem with your Plusnet Mobile service, we’ve got lots of online guides that can help get you sorted. Take a look at our Mobile FAQs.
Don't forget, if you've got the Plusnet Mobile App, you can get in-App help whenever you need it. If you've not got the App - it's free to download from Google Play or iPhone App Store.
Download the Plusnet Mobile App
Chat to other customers in the Plusnet community. They're a friendly bunch and will always try to help you out. Visit the Plusnet Community.
Send us a message on Twitter @Plusnet and we'll do our best to help get you sorted.
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