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    Report a landline problem

    We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.

    Report

    Choose the service you’re having an issue with. Report your problem by text or online using our troubleshooter. We’ll run tests to find out what’s causing the problem and explain how to easily fix it.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text PHONE to 07800008121
    (charges may apply at your standard rate).

    • We'll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
    • Service available Mon-Sun: 8am to 7.30pm
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text PHONE to 07800008121
    (charges may apply at your standard rate).

    • We'll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
    • Service available Mon-Sun: 8am to 7.30pm
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Before you get in touch

    Got an issue that's causing a spot of bother? Take a look at our handy Help & Support guides they’re a great way to help you easily fix common problems.

    Quickest way - troubleshoot by text

    Text PHONE to 07800008121
    (charges may apply at your standard rate).

    • We'll run tests on your connection to find out what’s going on
    • If you need an engineer, we’ll text you in 15 mins to book a slot
    • If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
    • Service available Mon-Sun: 8am to 7.30pm
    • Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open

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