Report a landline problem
We’re sorry you’re having a spot of bother with your Plusnet service. Don’t worry, just report your problem and we’ll check what’s going on and aim to have you sorted as quickly as we can.
Quickest way - troubleshoot by text
Text PHONE to 07800008121
(charges may apply at your standard rate).
- We'll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 mins to book a slot
- If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
- Service available Mon-Sun: 8am to 7.30pm
- Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
Quickest way - troubleshoot by text
Text PHONE to 07800008121
(charges may apply at your standard rate).
- We'll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 mins to book a slot
- If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
- Service available Mon-Sun: 8am to 7.30pm
- Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
Quickest way - troubleshoot by text
Text PHONE to 07800008121
(charges may apply at your standard rate).
- We'll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 mins to book a slot
- If you don't need an engineer, our award-winning UK based support team will call you within 30 mins to help sort the problem.
- Service available Mon-Sun: 8am to 7.30pm
- Outside of these hours please see our Help and Support guides, and if you’re still having trouble we’ll pick up your message when we’re open
