Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Moving Home
If you start a new broadband contract when you move, it's free to move your broadband to your new home. You might need to change your broadband package with a new minimum term if you do that.
If you want to carry on with the contract you've got at the moment, you'll need to pay £65 to move your broadband. If you need to have a phone line put in, it'll cost £49.99.
Check your digital TV coverage and broadband speed at www.youview.com. Aerial upgrade required. The YouView logo is a registered trademark owned by YouView TV Limited and used under licence.
† Netflix streaming membership required. Offer available to new members and limited to one free trial per household. Broadband Internet and device that streams from Netflix required. See www.netflix.com/TermsofUse for details.
^ ITV1 not available in N. Ireland or Scotland including via catch-up on the ITV Hub. Some ITV1 content made available in Scotland via STV and STV Player.
* Record available on YouView+ box only.
▵ HD Channel Pack - You must have a HD Ready television to view this content and use the HDMI cable to connect your TV to the Set Top Box. HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.
‡ Channel Packs - Kids, HD, Entertainment Plus and BT Sport channel packs are subject to a one month minimum term.
**The BT Sport channel pack includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can only access BT Sport online or via the BT Sport App in the UK. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. 12 UEFA Champions League games and 14 UEFA Europa League shown free to air on BT Sport Showcase 2017/18. For BT Sport over Sky Digital Satellite Platform customers, BoxNation is available in SD only.
YouView TV from Plusnet
To take YouView TV from Plusnet you will need to be a current Plusnet Unlimited Fibre or Plusnet Unlimited Fibre Extra customer, with a minimum estimated line speed of 15Mb, and a Plusnet line rental customer. You must sign up for an 18 month minimum contract for:-
- Plusnet Unlimited Fibre or Unlimited Fibre Extra;
- Plusnet line rental; and
- YouView TV from Plusnet (Entertainment and BT Sport Lite channel packs included as standard).
You'll receive a YouView+ or a YouView box, and the Entertainment and BT Sport Lite channel packs as standard. Additional channel packs are subject to a one month minimum term. The BT Sport channel pack includes access to online content made available by BT via btsport.com and the BT Sport App (excludes the BT Sport Lite channel pack). You can only access BT Sport online or via the BT Sport App in the UK. Requires minimum 400kbps line speed or good Wi-fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. TV licence required. Must be aged 17 or over. Terms apply. BT Sport Extra channels are available in SD only. 12 UEFA Champions League games and 14 UEFA Europa League shown free to air on BT Sport Showcase 2017/18. To view the HD channel pack content you must have a HD Ready television and use the HDMI cable to connect your TV to the Set Top Box.
HD channel pack content is dependent upon the other channel packs you subscribe to i.e. certain HD channels will only be available as part of the HD channel pack where you also take the BT Sport channel pack.
A 10m cable will be provided. £40 for powerline adapters if needed. You'll need a minimum line speed of at least 15Mb. YouView is subject to terms of use, suitable broadband speed and suitable coverage; see www.youview.com for more information or to check your digital TV coverage or broadband speed. Aerial upgrade may be required.
See our Price guide for details of our YouView TV from Plusnet pricing.
YouView+ Box = includes a YouView+ box (you'll just pay £7.99 P&P) with 500GB hard drive and the ability to record, pause and rewind TV. Entertainment and BT Sport Lite channel packs included as standard. There is a £50 activation charge.
YouView Box = includes a YouView box (you'll just pay £6.99 P&P) with the ability to pause (SD up to 30 mins and HD up to 15 mins) and rewind TV but you cannot record on this box. Entertainment and BT Sport Lite channel packs included as standard.
YouView TV from Plusnet with an 18 month contract: YouView TV from Plusnet service is subject to a minimum period of 18 months. If you choose to end the YouView TV from Plusnet service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
TV channels delivered over broadband need the router and YouView box to be connected with an Ethernet cable or powerline adapters. If your router is more than 10m from your TV, you may need to purchase a longer Ethernet cable or powerline adapters at an additional cost (see Price guide for more details). Powerline adapters are subject to the quality of internal wiring in your home, and as a result speeds may vary.
Whilst watching or recording any TV channels delivered over broadband, other online activities might be slower.
User interface images may differ on screen and content is subject to availability. Record only available on YouView+. Catch up/on demand relates to content made available from the BBC, ITV (STV in Scotland and not available in Northern Ireland), Channel 4, Channel 5, UKTV, Quest OD and S4C. Not all programmes available from past seven days. UTV unavailable via catch up/on demand. Sky Store is a pay per view movie service. NOW TV and Netflix are subscription services. All logos and content images are trademarks and/or copyright of their respective owners.
BT Sport App from Plusnet
BT Sport App from Plusnet is available to existing UK Plusnet residential broadband customers. Minimum one month term starting from your next billing date following sign-up. Monthly rolling contract.
You can only access BT Sport online or via the App in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously. UK only. Must be aged 17 or over. TV licence required. UK only. Terms apply.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.
Plusnet Mobile
Our standard SIM only 30 day plans for new Plusnet mobile customers:
Our £5.00 plan is UK Only, meaning that you can only use your mobile to make and receive calls, send texts and use data when in the UK. You will not be able to use your mobile when you go abroad. You can still use your mobile to make international calls when in the UK.
All of our other standard SIM only 30 day plans are Roam Like at Home enabled. This means that you can use your plan allowance in the UK and in Roam Like at Home destinations . You can also use your mobile in the rest of the World, but this will be subject to additional charges. See our Mobile Price Guide for more details.
UK Only:
Non-Plusnet broadband customers: £5.00 a month for 500MB of data, 250 minutes & 500 texts.
Plusnet broadband customers taking Mates Rates: £5.00 a month for 1GB (instead of 500MB) of data, 250 minutes & 500 texts.
Roam Like at Home Enabled:
Non-Plusnet broadband customers: £8.00 a month for 1GB of data, 1000 minutes & Unlimited texts.
Plusnet broadband customers taking Mates Rates: £8.00 a month for 2GB (instead of 1GB) of data, 1000 minutes & Unlimited texts.
Non-Plusnet broadband customers: £10.00 a month for 2GB of data, 1500 minutes & Unlimited texts.
Plusnet broadband customers taking Mates Rates: £10.00 a month for 4GB (instead of 2GB) of data, 1500 minutes & Unlimited texts
Non-Plusnet broadband customers: £15.00 a month for 4GB of data, Unlimited minutes & Unlimited texts.
Plusnet broadband customers taking Mates Rates: £15.00 a month for 8GB (instead of 4GB) of data, Unlimited minutes & Unlimited texts
UK ONLY SIM ONLY 30 DAY PLANS
Monthly Plan Allowance Details
- UK calls to standard UK landlines (starting 01, 02, 03) and UK mobiles, standard texts to UK mobiles and data use when in the UK are included in your monthly plan allowance. All other calls, texts and data use are excluded (for example calls to premium and business rate numbers, and all multimedia and picture messages are always chargeable), see our Mobile Price Guide for full details.
- You will not be able to use your mobile when you go abroad.
- Calls of up to one minute in length will be rated as if they are calls lasting for one minute.
Once you have used your monthly plan allowance, all calls, texts and data are chargeable other than emergency numbers and non-geographic numbers starting 0800, 0808, 0500.
ROAM LIKE AT HOME ENABLED SIM ONLY 30 DAY PLANS
Monthly Plan Allowance Details
- UK calls to standard UK landlines (starting 01, 02, 03) and UK mobiles, standard texts to UK mobiles and data use when in the UK and calls to standard landlines in the UK and Roam Like at Home destinations, UK mobiles and Roam Like at Home mobiles, standard texts to UK mobiles and Roam Like at Home mobiles and data use when in Roam Like at Home destinations are included in your monthly plan allowance. All other calls, texts and data use are excluded (for example calls, texts and data use while roaming outside of Roam Like at Home destinations, calls to premium and business rate numbers, and all multimedia and picture messages are always chargeable), see our Mobile Price Guide for full details.
- Calls of up to one minute in length will be rated as if they are calls lasting for one minute.
Once you have used your monthly plan allowance, all calls, texts and data are chargeable other than emergency numbers and non-geographic numbers starting 0800, 0808, 0500.
Data Cap
- There is a data cap applied to your account of £40 for any data usage outside of the UK.
- This means if you’re using your phone abroad, you’ll never be charged more than the data cap for data usage during a billing month.
- As the data cap is dependent on exchange rates, this may slightly vary each year. The current data cap is set out at our Roaming and International Calls page.
- You can choose to change this data cap by contacting us.
ALL PLUSNET MOBILE SIM ONLY 30 DAY PLANS
Service Numbers
- The charge for calls to service numbers beginning with 084, 087, 09 and 118 consists of a 19p per minute access charge from Plusnet, plus a service charge set by the organisation you called.
Billing
- Payment by Direct Debit only. Paper-free billing applies (paper bills are available for £10 per bill).
Speed & Coverage
- 2G / 3G / 4G speeds and network coverage may be affected by a number of factors, such as building materials, tree cover and weather conditions and how many other people are using the network too. See plus.net/mobile/coverage-checker for an estimate of available network coverage.
- "We cover 99% of the UK population, Proud to be part of the EE network”: Either 2G, 3G or 4G coverage of 99.63% of the UK population as at 30 September 2016. Based on EE data.
Phone
- Compatible phone needed, may need unlocking.
Term
- SIM only plans are on a rolling monthly contract. 30 days’ notice to terminate required.
Delivery
Credit and Fraud Checks
- Plan availability subject to credit and fraud checks, unless you are an existing Plusnet broadband customer where a credit check will not be required.
Existing Customers
- Changes to existing plans need to be completed by calling 500 from your mobile or 0800 079 1133.
- Customers who signed up before 29 November 2016 and are still within their minimum term will have to pay an in-contract cancellation charge to move to the above plans.
- A new SIM card may be required.
Smart Cap
- Initial cap set at £10. Applies to limit the charges that can be incurred outside your monthly plan allowance within each allowance period.
- Opt in to decrease to £2 or increase to a maximum of £30 (subject to agreement – credit status may be considered). See plus.net/help/mobile/about-your-smart-cap/ for full details.
Mates Rates
- Mates Rates are available to existing Plusnet residential customers taking either: Plusnet home phone, broadband or both broadband and home phone.
- Plusnet business customers, Plusnet customers taking non-Plusnet branded products and Plusnet customers with only email, hosting or domain services will not be eligible for Mates Rates.
- An eligibility check applies on sign-up and we reserve the right to carry out further checks on your eligibility. A maximum of 5 SIM cards can be linked to one Plusnet broadband or home phone account.
- All Mates Rates allowances will be removed if the linked broadband or home phone service is cancelled (includes Mates Rates received by other household members because their mobile account is linked to the cancelled broadband or phone service).
- Broadband or phone accounts must be signed up for at least 24 hours before signing up for Mates Rates.
- For more information on Mates Rates go to plus.net/help/mobile/mates-rates-guide/.
Terms
