Call costs

Prices for calls to UK, mobile and international numbers

These tariffs are in effect from 2nd September 2015.

For details of our old tariffs please see our product archive.

All call charges shown here are pence per minute and include VAT. Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Product changes – 1st August 2016

The following product change will apply to some existing Unlimited Fibre customers from 1st August 2016 as set out below:-

  • We will be changing the speed of our fibre broadband service for existing customers who are on our Unlimited Fibre broadband service with download speeds of up to 38Mb† and upload speeds of up to 19Mb to an Unlimited Fibre broadband service with download speeds of up to 52Mb and upload speeds of up to 9.4Mb. Any affected existing Unlimited Fibre customers will receive an email to confirm this. Customers may see an improvement in download speeds and connection times.

** Price and product changes – 1st September 2016

The following pricing and product changes will apply from 1st September 2016 as set out below:-

  • Line rental will increase from £16.99 per month to £17.99 per month.
  • For existing customers:-
    • the Evening and Weekends call plans will increase from £3.00 per month to £3.50 per month.
    • the Anytime call plans will increase from £6.00 per month to £6.50 per month.
  • We will introduce two new call plans for new and existing customers:-
    • Evening & Weekend UK & Mobile Calls at £4.00 per month.
    • Unlimited UK & Mobile Calls at £8.00 per month.

    For new Plusnet phone customers, the Evening and Weekends and Anytime call plans will no longer be available. Existing Plusnet phone customers can sign-up to the new call plans from 1st September. For more details on the new call plans, please see our FAQ.

  • For Plusnet Unlimited broadband only customers, Unlimited broadband only customers and Value broadband only customers:-
    • Plusnet Unlimited broadband will increase for existing customers from £12.49 per month to £13.49 per month for customers in low cost areas (otherwise from £19.49 per month to £20.49 per month).
    • Unlimited broadband will increase for new and existing customers from £12.49 per month to £13.49 per month for customers in low cost areas (otherwise from £19.99 per month to £20.99 per month).
    • Value broadband (no longer available to new customers) will increase from £7.99 per month to £8.99 per month for customers in low cost areas (otherwise from £14.49 per month to £15.49 per month).
  • For Essentials broadband and phone customers and Value broadband and phone customers:-
    • Essentials broadband will increase from £5.99 per month to £6.99 per month for customers in low cost areas (otherwise from £12.99 per month to £13.99 per month).
    • Value broadband will increase from £6.49 per month to £7.49 per month for customers in low cost areas (otherwise from £12.99 per month to £13.99 per month).
  • Our call set up fee will increase from 16p to 19p.
  • Geographic call charges to 01, 02 and 03 will increase from 10p per minute to 12.54p per minute, and mobile call charges will decrease from 13p per minute to 12.54p per minute.
  • Our engineer charge will increase from £50 to £65.
  • Our early termination charges will change. How much depends on your package.

For more details on the pricing and product changes see our FAQ

Plusnet Price and Product Change FAQ

On 1st September 2016 we'll be making some changes to our products and pricing – here's a handy FAQ that covers everything that's changing.

Why are we making changes?

Over the past year we've been working really hard to make improvements to our products and services that will make your experience as a Plusnet customer better than ever.

We've invested in our network to make it even more reliable, we've re-written and re-vamped all of our Help & Support content so it's even easier for you to find answers to your questions, and we've launched a new and improved Community site where you can talk to other Plusnet users and get tips and advice.

Most importantly of all, we've been investing in staff to make sure we're always available to answer your calls or chats at our UK call centres.

All this investment means that from time to time we have to make price increases so that we're able to continue providing you with an award-winning service.

Which services are affected?

The changes apply to Plusnet line rental, home phone packages and some broadband packages, as well as some of our call rates, service fees and early termination charges. They will come into effect from 1st September 2016, and you'll see the new pricing appear on your next bill from that date.

What changes are you making to line rental?

The price of our £16.99 a month line rental package will increase by £1 to £17.99 a month.

Line Rental Saver price freeze – save £30 a year*

Great news – the cost of our Line Rental Saver isn't changing, so you can sign up to save £30 a year. With Line Rental Saver you pay £185.88 in advance for 12 months line rental, which works out at the equivalent of £15.49 a month, compared to our new price of £17.99 a month.

What changes are you making to call plans?

For existing Plusnet customers, these are the changes we're making to our current paid for call plans:-

Current charge (per month) Charge (per month) from 1st September 2016
Evening & Weekends (if not included in your line rental) £3.00 £3.50
Anytime £6.00 £6.50

As of 1st September our Evening & Weekend and Anytime call plans will be changing, and for new customers will be replaced by these two new products:

Evening and Weekend UK & Mobile calls - £4.00 per month


Evening and Weekend: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday to Friday 19:00 to 7.00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access. Calls must be started and finished within these times to be inclusive (non-chargeable).

Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday Calls must be started and finished within these times to be inclusive (non-chargeable) Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.

Unlimited UK & Mobile Calls - £8.00 per month


Anytime: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access.

Mobile: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.

If you're an existing Plusnet customer and would like to update your call plan to one of the new products, you can do so from 1st September.

What changes are you making to individual call charges?

Charges have gone up in-line with BT's new pricing for our call set-up fee (where applicable) and we're making calls to mobiles the same price as calls to landlines.

Current Charge Charge from 1st September 2016
Call Set Up Fee 16p per call 19p per call
Landline 10p per minute 12.54p per minute
Mobile 13p per minute 12.54p per minute

What changes are you making to Broadband?

Unlimited Broadband only (broadband without home phone) will increase by £1 from £12.49 to £13.49 per month (otherwise from £19.99 to £20.99 per month for customers in non low-cost areas).

What other changes are you making?

The cost of sending an engineer to your property will increase from £50.00 to £65.00. Please note this fee is only charged in certain circumstances, such as if you miss the appointment, the engineer can't access your property or, in the case of faults, the fault is found to be within the bound of your property. To see the full details take a look at our T&Cs.

Our early termination charges are also changing. These charges are incurred when you terminate your contract within the minimum term, and are calculated according to which service you have, along with the amount of time remaining on your contract. You can see the details below :-

New charge per month remaining, from 1st September 2016
Plusnet Essentials £5.52
Plusnet Essentials (without Phone) £6.36
Plusnet Unlimited £2.06
Unlimited Fibre £6.49
Plusnet Essentials Fibre £7.15
Unlimited (without Phone) £10.94
Unlimited Fibre (without Phone) £8.58
Plusnet Unlimited Fibre £8.16
Unlimited Fibre Extra £8.16
Plusnet Essentials Fibre (without Phone) £9.23
Plusnet Unlimited Fibre (without Phone) £10.24
Unlimited Fibre Extra (without Phone) £10.24

*Line Rental Saver is payable in full, in advance and provides 12 months standard phone line rental. After this, you can renew for another 12 months; otherwise you'll be charged at the standard monthly line rental rate. Line Rental Saver does not provide inclusive calls as standard. Any additional call plans, call features or call charges will be billed each month. In the event of a house move, Line Rental Saver can be transferred to the new phone line without penalty. If you cancel Line Rental Saver within 14 days of your order you will get a full refund of your advance payment. If you cancel after this time, Line Rental Saver is non-refundable.

Call plan details

Below are the details for the Evenings & Weekends call plan, including Plusnet Evenings & Weekends and Talk Evenings & Weekends.

UK landlinesInclusive during evenings and at weekends
UK Mobiles100 inclusive minutes available for £3 per month (for packages taken on or after 8th May 2013)
Non-geographical numbers (0845 & 0870)Inclusive during evenings and at weekends
(Calling cards, indirect access and dial-up Internet numbers are excluded)
Plusnet to Plusnet callsInclusive at all times
Calls to Plusnet supportFree at all times

UK call rates

These are the standard rates for UK calls to landlines and mobiles. UK rates include calls to the Channel Islands.

Number Rate at all times
01, 02, 03 10p
All mobile networks 13p
Access charge 084, 087, 09 and 118 9.58p*

* Calls to service numbers beginning 084, 087, 09 and 118 consist of a 9.58p access charge from Plusnet, plus a service charge set by the organisation you called. See Service number call rates.

International call rates

These are the standard rates for international calls to landlines and mobiles.

Sorry, there are no countries beginning with .

Below are the results of your search. Click here to view all countries.

 Landline ratesMobile / Premium rates
Antarctica Australian169.20161.70161.70169.20161.70161.70
Antigua and Barbuda28.2025.5025.5058.9056.2056.20
Ascension Island106.90102.10102.10106.90102.10102.10
Brunei Darussalam85.6080.8080.80116.30111.50111.50
Burkina Faso106.90102.10102.10137.60132.80132.80
Canary Islands32.0026.3026.3065.5056.1056.10
Cape Verde106.90102.10102.10137.60132.80132.80
Cayman Islands82.4070.2070.20113.10100.90100.90
Central African Republic166.00159.10159.10166.00159.10159.10
Chatham Islands (NZ)41.8031.2031.2072.5061.9061.90
Christmas Islands35.2015.4015.4068.7048.9048.90
Cocos Islands35.2015.4015.4068.7048.9048.90
Cook Islands169.20161.70161.70169.20161.70161.70
Costa Rica103.2083.5083.50133.90114.20114.20
Cote D'Ivoire136.20110.60110.60166.90141.30141.30
Cyprus (Excl. North Cyprus)35.2029.6029.6068.7063.1063.10
Czech Republic38.0033.7033.7071.5067.2067.20
Democratic Republic of the Congo (formerly Zaire)106.90102.10102.10137.60132.80132.80
Diego Garcia217.60211.80211.80217.60211.80211.80
Dominican Republic82.4070.2070.20113.10100.90100.90
East Timor246.40240.00240.00277.10270.70270.70
El Salvador136.20110.60110.60166.90141.30141.30
Equatorial Guinea141.50135.10135.10172.20165.80165.80
Falkland Islands106.90102.10102.10106.90102.10102.10
Faroe Islands46.3036.7036.7077.0067.4067.40
French Guiana141.50135.10135.10172.20165.80165.80
French Polynesia217.60211.80211.80248.30242.50242.50
Guinea Bissau169.20161.70161.70169.20161.70161.70
Hong Kong15.1010.6010.6015.1010.6010.60
Ireland (Republic of)21.0014.5014.5055.8048.9048.90
Korea North169.20161.70161.70169.20161.70161.70
Korea Republic93.3088.1088.10126.80121.60121.60
Maldive Islands106.90102.10102.10137.60132.80132.80
Marshall Islands169.20161.70161.70169.20161.70161.70
Netherlands Antilles80.8064.9064.90111.5095.6095.60
New Caledonia217.60211.80211.80248.30242.50242.50
New Zealand42.0031.4031.4079.0067.5067.50
Niue Island166.00159.10159.10166.00159.10159.10
Norfolk Island141.50135.10135.10141.50135.10135.10
Northern Mariana Islands136.20110.60110.60136.20110.60110.60
Papua New Guinea106.90102.10102.10137.60132.80132.80
Puerto Rico62.2053.7053.7062.2053.7053.70
Republic of the Congo141.50135.10135.10172.20165.80165.80
Rodrigues Island141.50135.10135.10141.50135.10135.10
Ross Island82.4070.2070.2082.4070.2070.20
Russia Federation70.9063.8063.80101.6094.5094.50
Samoa (US)169.20161.70161.70169.20161.70161.70
Samoa (West)217.60211.80211.80248.30242.50242.50
San Marino53.7047.8047.8053.7047.8047.80
São Tomé and Príncipe169.20161.70161.70199.90192.40192.40
Saudi Arabia89.9072.0072.00120.60102.70102.70
Sierra Leone109.3088.4088.40140.00119.10119.10
Slovak Republic32.9029.2029.2063.6059.9059.90
Solomon Islands169.20161.70161.70169.20161.70161.70
South Africa70.9062.5062.50101.6093.2093.20
Sri Lanka108.1094.6094.60138.80125.30125.30
St Helena166.00159.10159.10166.00159.10159.10
St Kitts and Nevis82.4070.2070.20113.10100.90100.90
St Lucia28.2025.5025.5058.9056.2056.20
St Pierre and Miquelon82.4070.2070.20113.10100.90100.90
St Vincent82.4070.2070.20113.10100.90100.90
Togolese Republic136.20110.60110.60166.90141.30141.30
Trinidad & Tobago29.8027.0027.0060.5057.7057.70
Turkey (Incl. North Cyprus)32.3027.1027.1063.0057.8057.80
Turks & Caicos Islands96.3080.8080.80127.00111.50111.50
United Arab Emirates89.9072.0072.00120.60102.70102.70
Vatican City29.4014.1014.1060.1044.8044.80
Virgin Islands (UK)82.4070.2070.20113.10100.90100.90
Virgin Islands (US)82.4070.2070.2082.4070.2070.20
Wallis and Futuna Islands216.60205.90205.90216.60205.90205.90

Call charging rules

Call set up fees

A call set up fee of 16p is applied to chargeable calls unless stated otherwise on this page.

How we calculate call charges

  • Calls are subject to a minimum length of one minute and are rounded up to the next minute
  • If applicable, the set up fee is added
  • The total is rounded up to the nearest 1p

Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first 5 minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access charge is rounded up to the nearest minute and the service charge is rounded up to the nearest second. There is no setup fee for these calls.

Time periods for calls

For Plusnet Home Phone packages, the following definitions are used to define inclusive call periods and the rates for chargeable calls.

Time period When it applies
Daytime Monday to Friday - 7am - 7pm
Evening Monday to Friday - 7pm - 7am
Weekends All day Saturday & Sunday

If a call crosses between time periods

  • Chargeable calls that cross time periods will be charged the relevant rates for each part of the call
  • Calls that cross between inclusive and chargeable time periods (in either direction) are charged at the relevant rate for the chargeable part of the call only, the call set up fee is not applied

Inclusive call length

  • Inclusive calls to UK numbers become chargeable after 60 minutes
  • Inclusive calls to international numbers become chargeable after 30 minutes
  • Calls to Plusnet Support are free for the duration of the call, regardless of length

Inclusive calls that become chargeable are charged at the relevant rate until the end of the call. The call set up fee is not applied.

Call features

Call features Monthly cost Single use cost (if not subscribed) Available in bundle
1471 Free   No
1471 Call return n/a 20p per use, plus the cost of the call if chargeable No
Voicemail (1571) Free   No
Voicemail Extra (Call Minder) £3.00   No
Reminder Call £2.50 (Unlimited use) 15p Yes
Call Waiting £2.50   Yes
Call Divert £2.50   Yes
Ringback £2.50 (unlimited use) 10p Yes
Anonymous Call Reject £4.00   No
Caller Display £0.99   Yes
Conference Calling n/a 40p No
Call feature bundles Price
2 Features £3.00
3 Features £4.50
4 Features £6.00
5 Features £7.50

Service number call rates

For details of our service number call rates prior to 1st July 2015, please click here.

Service numbers are defined as calls to non geographic numbers such as Premium Rate services, Directory Enquiries and calls to Internet Services. Calls of this type are charged in one of four ways:

  1. Calls that are charged by the length of time you are on the phone. The pence per minute price also varies according to the time of day.
  2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day.
  3. Calls that attract a one-off fee, and a pence per minute price which varies according to the time of day.
  4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day.

How do I find the cost of a service number I called?

  1. Log in to Member Centre and click 'View my phone bill'.
  2. Choose the date of the bill you'd like to view.
  3. Click the 'Download a copy of your call information for this month' link at the bottom of the page.
  4. Match the destination to the tariff below.

Service Numbers beginning 084, 087, 09 and 118

Calls to these numbers consist of an access charge set by Plusnet (9.58p) and a service charge set by the organisation you are calling. There is no setup fee for calls to these numbers.

0845 Numbers (e.g. NGCS SC1-0845)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-0845 0.00 n/a n/a
NGCS SC2-0845 1.00 n/a n/a
NGCS SC3-0845 2.00 n/a n/a
NGCS SC4-0845 3.00 n/a n/a
NGCS SC5-0845 4.00 n/a n/a
NGCS SC6-0845 5.00 n/a n/a
NGCS SC7-0845 6.00 n/a n/a
NGCS SC8-0845 7.00 n/a n/a
NGCS SC46-0845 n/a n/a 5.00
NGCS SC74-0845 n/a 5.00 5.00
NGCS SC75-0845 n/a 10.00 10.00

0870 Numbers (e.g. NGCS SC1-0870)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-0870 0.00 n/a n/a
NGCS SC2-0870 1.00 n/a n/a
NGCS SC3-0870 2.00 n/a n/a
NGCS SC4-0870 3.00 n/a n/a
NGCS SC5-0870 4.00 n/a n/a
NGCS SC6-0870 5.00 n/a n/a
NGCS SC7-0870 6.00 n/a n/a
NGCS SC8-0870 7.00 n/a n/a
NGCS SC9-0870 8.00 n/a n/a
NGCS SC10-0870 9.00 n/a n/a
NGCS SC11-0870 10.00 n/a n/a
NGCS SC12-0870 11.00 n/a n/a
NGCS SC13-0870 12.00 n/a n/a
NGCS SC14-0870 13.00 n/a n/a
NGCS SC46-0870 n/a n/a 5.00
NGCS SC47-0870 n/a n/a 10.00
NGCS SC74-0870 n/a 5.00 5.00
NGCS SC75-0870 n/a 10.00 10.00

118DQ Numbers (e.g. NGCS SC1-118DQ)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-118DQ 0.00 n/a n/a
NGCS SC2-118DQ 1.00 n/a n/a
NGCS SC3-118DQ 2.00 n/a n/a
NGCS SC4-118DQ 3.00 n/a n/a
NGCS SC5-118DQ 4.00 n/a n/a
NGCS SC6-118DQ 5.00 n/a n/a
NGCS SC7-118DQ 6.00 n/a n/a
NGCS SC8-118DQ 7.00 n/a n/a
NGCS SC9-118DQ 8.00 n/a n/a
NGCS SC10-118DQ 9.00 n/a n/a
NGCS SC11-118DQ 10.00 n/a n/a
NGCS SC12-118DQ 11.00 n/a n/a
NGCS SC13-118DQ 12.00 n/a n/a
NGCS SC14-118DQ 13.00 n/a n/a
NGCS SC15-118DQ 15.00 n/a n/a
NGCS SC16-118DQ 20.00 n/a n/a
NGCS SC17-118DQ 25.00 n/a n/a
NGCS SC18-118DQ 30.00 n/a n/a
NGCS SC19-118DQ 35.00 n/a n/a
NGCS SC20-118DQ 36.00 n/a n/a
NGCS SC21-118DQ 40.00 n/a n/a
NGCS SC22-118DQ 45.00 n/a n/a
NGCS SC23-118DQ 46.00 n/a n/a
NGCS SC24-118DQ 50.00 n/a n/a
NGCS SC25-118DQ 55.00 n/a n/a
NGCS SC26-118DQ 60.00 n/a n/a
NGCS SC27-118DQ 65.00 n/a n/a
NGCS SC28-118DQ 70.00 n/a n/a
NGCS SC29-118DQ 75.00 n/a n/a
NGCS SC30-118DQ 80.00 n/a n/a
NGCS SC31-118DQ 90.00 n/a n/a
NGCS SC32-118DQ 95.00 n/a n/a
NGCS SC33-118DQ 99.00 n/a n/a
NGCS SC34-118DQ 100.00 n/a n/a
NGCS SC35-118DQ 110.00 n/a n/a
NGCS SC36-118DQ 120.00 n/a n/a
NGCS SC37-118DQ 145.00 n/a n/a
NGCS SC38-118DQ 150.00 n/a n/a
NGCS SC39-118DQ 155.00 n/a n/a
NGCS SC40-118DQ 180.00 n/a n/a
NGCS SC41-118DQ 200.00 n/a n/a
NGCS SC42-118DQ 220.00 n/a n/a
NGCS SC43-118DQ 250.00 n/a n/a
NGCS SC44-118DQ 300.00 n/a n/a
NGCS SC45-118DQ 360.00 n/a n/a
NGCS SC46-118DQ n/a n/a 5.00
NGCS SC47-118DQ n/a n/a 10.00
NGCS SC48-118DQ n/a n/a 15.00
NGCS SC49-118DQ n/a n/a 25.00
NGCS SC50-118DQ n/a n/a 30.00
NGCS SC51-118DQ n/a n/a 35.00
NGCS SC52-118DQ n/a n/a 40.00
NGCS SC53-118DQ n/a n/a 48.00
NGCS SC54-118DQ n/a n/a 50.00
NGCS SC55-118DQ n/a n/a 70.00
NGCS SC56-118DQ n/a n/a 75.00
NGCS SC57-118DQ n/a n/a 100.00
NGCS SC58-118DQ n/a n/a 145.00
NGCS SC59-118DQ n/a n/a 150.00
NGCS SC60-118DQ n/a n/a 200.00
NGCS SC61-118DQ n/a n/a 250.00
NGCS SC62-118DQ n/a n/a 300.00
NGCS SC63-118DQ n/a n/a 400.00
NGCS SC64-118DQ n/a n/a 500.00
NGCS SC65-118DQ n/a n/a 600.00
NGCS SC66-118DQ 155.00 n/a 77.00
NGCS SC67-118DQ 25.00 n/a 80.00
NGCS SC68-118DQ 139.00 n/a 399.00
NGCS SC69-118DQ 135.00 n/a 499.00
NGCS SC70-118DQ n/a 275.00 550.00
NGCS SC71-118DQ n/a 299.00 574.00
NGCS SC72-118DQ n/a 349.00 698.00
NGCS SC73-118DQ n/a 250.00 0.00
NGCS SC74-118DQ n/a 5.00 5.00
NGCS SC75-118DQ n/a 10.00 10.00
NGCS SC76-118DQ n/a 40.00 40.00
NGCS SC77-118DQ n/a 70.00 70.00
NGCS SC78-118DQ n/a 150.00 150.00
NGCS SC79-118DQ n/a 200.00 200.00
NGCS SC80-118DQ n/a 257.00 445.00


Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-INFORM 0.00 n/a n/a
NGCS SC2-INFORM 1.00 n/a n/a
NGCS SC3-INFORM 2.00 n/a n/a
NGCS SC4-INFORM 3.00 n/a n/a
NGCS SC5-INFORM 4.00 n/a n/a
NGCS SC6-INFORM 5.00 n/a n/a
NGCS SC7-INFORM 6.00 n/a n/a
NGCS SC8-INFORM 7.00 n/a n/a
NGCS SC9-INFORM 8.00 n/a n/a
NGCS SC10-INFORM 9.00 n/a n/a
NGCS SC11-INFORM 10.00 n/a n/a
NGCS SC12-INFORM 11.00 n/a n/a
NGCS SC13-INFORM 12.00 n/a n/a
NGCS SC14-INFORM 13.00 n/a n/a
NGCS SC46-INFORM n/a n/a 5.00
NGCS SC47-INFORM n/a n/a 10.00
NGCS SC74-INFORM n/a 5.00 5.00
NGCS SC75-INFORM n/a 10.00 10.00

PRS Numbers (e.g. NGCS SC1-PRS)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-PRS 0.00 n/a n/a
NGCS SC2-PRS 1.00 n/a n/a
NGCS SC3-PRS 2.00 n/a n/a
NGCS SC4-PRS 3.00 n/a n/a
NGCS SC5-PRS 4.00 n/a n/a
NGCS SC6-PRS 5.00 n/a n/a
NGCS SC7-PRS 6.00 n/a n/a
NGCS SC8-PRS 7.00 n/a n/a
NGCS SC9-PRS 8.00 n/a n/a
NGCS SC10-PRS 9.00 n/a n/a
NGCS SC11-PRS 10.00 n/a n/a
NGCS SC12-PRS 11.00 n/a n/a
NGCS SC13-PRS 12.00 n/a n/a
NGCS SC14-PRS 13.00 n/a n/a
NGCS SC15-PRS 15.00 n/a n/a
NGCS SC16-PRS 20.00 n/a n/a
NGCS SC17-PRS 25.00 n/a n/a
NGCS SC18-PRS 30.00 n/a n/a
NGCS SC19-PRS 35.00 n/a n/a
NGCS SC20-PRS 36.00 n/a n/a
NGCS SC21-PRS 40.00 n/a n/a
NGCS SC22-PRS 45.00 n/a n/a
NGCS SC23-PRS 46.00 n/a n/a
NGCS SC24-PRS 50.00 n/a n/a
NGCS SC25-PRS 55.00 n/a n/a
NGCS SC26-PRS 60.00 n/a n/a
NGCS SC27-PRS 65.00 n/a n/a
NGCS SC28-PRS 70.00 n/a n/a
NGCS SC29-PRS 75.00 n/a n/a
NGCS SC30-PRS 80.00 n/a n/a
NGCS SC31-PRS 90.00 n/a n/a
NGCS SC32-PRS 95.00 n/a n/a
NGCS SC33-PRS 99.00 n/a n/a
NGCS SC34-PRS 100.00 n/a n/a
NGCS SC35-PRS 110.00 n/a n/a
NGCS SC36-PRS 120.00 n/a n/a
NGCS SC37-PRS 145.00 n/a n/a
NGCS SC38-PRS 150.00 n/a n/a
NGCS SC39-PRS 155.00 n/a n/a
NGCS SC40-PRS 180.00 n/a n/a
NGCS SC41-PRS 200.00 n/a n/a
NGCS SC42-PRS 220.00 n/a n/a
NGCS SC43-PRS 250.00 n/a n/a
NGCS SC44-PRS 300.00 n/a n/a
NGCS SC45-PRS 360.00 n/a n/a
NGCS SC46-PRS n/a n/a 5.00
NGCS SC47-PRS n/a n/a 10.00
NGCS SC48-PRS n/a n/a 15.00
NGCS SC49-PRS n/a n/a 25.00
NGCS SC50-PRS n/a n/a 30.00
NGCS SC51-PRS n/a n/a 35.00
NGCS SC52-PRS n/a n/a 40.00
NGCS SC53-PRS n/a n/a 48.00
NGCS SC54-PRS n/a n/a 50.00
NGCS SC55-PRS n/a n/a 70.00
NGCS SC56-PRS n/a n/a 75.00
NGCS SC57-PRS n/a n/a 100.00
NGCS SC58-PRS n/a n/a 145.00
NGCS SC59-PRS n/a n/a 150.00
NGCS SC60-PRS n/a n/a 200.00
NGCS SC61-PRS n/a n/a 250.00
NGCS SC62-PRS n/a n/a 300.00
NGCS SC63-PRS n/a n/a 400.00
NGCS SC64-PRS n/a n/a 500.00
NGCS SC65-PRS n/a n/a 600.00
NGCS SC66-PRS 155.00 n/a 77.00
NGCS SC67-PRS 25.00 n/a 80.00
NGCS SC73-PRS n/a 250.00 0.00
NGCS SC74-PRS n/a 5.00 5.00
NGCS SC75-PRS n/a 10.00 10.00
NGCS SC76-PRS n/a 40.00 40.00
NGCS SC77-PRS n/a 70.00 70.00
NGCS SC78-PRS n/a 150.00 150.00
NGCS SC79-PRS n/a 200.00 200.00
NGCS SC80-PRS n/a 257.00 445.00

Non-Geo Numbers (e.g. NGCS SC1-NON-GEO)

Destination Pence per minute
(from start of call)
Pence per minute
(after first 60 seconds)
Pence per call
NGCS SC1-NON-GEO 0.00 n/a n/a
NGCS SC2-NON-GEO 1.00 n/a n/a
NGCS SC3-NON-GEO 2.00 n/a n/a
NGCS SC4-NON-GEO 3.00 n/a n/a
NGCS SC5-NON-GEO 4.00 n/a n/a
NGCS SC6-NON-GEO 5.00 n/a n/a
NGCS SC7-NON-GEO 6.00 n/a n/a
NGCS SC8-NON-GEO 7.00 n/a n/a
NGCS SC9-NON-GEO 8.00 n/a n/a
NGCS SC10-NON-GEO 9.00 n/a n/a
NGCS SC11-NON-GEO 10.00 n/a n/a
NGCS SC12-NON-GEO 11.00 n/a n/a
NGCS SC13-NON-GEO 12.00 n/a n/a
NGCS SC14-NON-GEO 13.00 n/a n/a
NGCS SC46-NON-GEO n/a n/a 5.00
NGCS SC47-NON-GEO n/a n/a 10.00
NGCS SC74-NON-GEO n/a 5.00 5.00
NGCS SC75-NON-GEO n/a 10.00 10.00

Other Service Numbers

Operator calls are charged at the standard BT amount, plus a five percent admin charge.

Calls to these numbers do not incur an access charge.

Other Numbers

Destination Setup Fee Daytime Evening Weekend
Personal Numbering Service - e 16.00 4.79 4.79 4.79
Personal Numbering Service - f 16.00 29.11 19.40 9.70
Personal Numbering Service - j 16.00 31.04 21.34 10.18
Personal Numbering Service - k 16.00 36.38 24.25 12.12
Personal Numbering Service - pn1 16.00 23.29 15.52 7.76
Personal Numbering Service - pn2 16.00 50.88 50.88 50.88
Personal Numbering Service - pn3 16.00 47.54 37.84 37.84
Personal Numbering Service - pn4 16.00 25.23 25.23 25.23
Personal Numbering Service - pn5 16.00 16.49 16.49 16.49
Personal Numbering Service - pn6 16.00 19.40 19.40 19.40
Personal Numbering Service - pn7 51.17 4.03 1.02 1.02
Personal Numbering Service - pn8 16.00 19.38 19.38 19.38
Personal Numbering Service - pn9 16.00 24.00 24.00 24.00
Personal Numbering Service - pn10 16.00 33.96 33.96 33.96
Personal Numbering Service - pn11 16.00 37.84 28.32 28.32
Personal Numbering Service - pn12 16.00 26.20 26.20 26.20
Personal Numbering Service - pn13 16.00 37.84 37.84 37.84
Personal Numbering Service - pn14 16.00 28.62 28.62 28.62
Personal Numbering Service - pn15 16.00 12.61 12.61 12.61
Personal Numbering Service - pn16 16.00 13.58 13.58 13.58
Personal Numbering Service - pn17 16.00 14.55 14.55 14.55
Personal Numbering Service - pn18 16.00 15.52 15.52 15.52
Personal Numbering Service - pn19 16.00 9.70 9.70 9.70
Personal Numbering Service - pn20 16.00 23.29 23.29 23.29
Personal Numbering Service - pn21 16.00 39.90 39.90 39.90
Personal Numbering Service - pn22 16.00 10.54 10.54 10.54
WiFi Services - fw1 16.00 15.05 15.05 15.05
WiFi Services - fw2 16.00 15.00 15.00 15.00
WiFi Services - fw3 16.00 15.85 15.85 15.85
WiFi Services - fw4 16.00 15.39 15.39 15.39
WiFi Services - fw5 16.00 15.00 15.00 15.00
WiFi Services - fw6 16.00 15.00 15.00 15.00
WiFi Services - fw7 16.00 15.00 15.00 15.00
WiFi Services - fw8 16.00 18.24 18.24 18.24
WiFi Services - fw9 16.00 15.96 15.96 15.96
WiFi Services - fw10 16.00 15.00 15.00 15.00
WiFi Services - fw12 16.00 15.00 15.00 15.00
Calls to certain Personal Numbering d 16.00 16.21 9.55 9.55
Calls to Message Services - c 16.00 12.57 7.29 1.00
Calls to Pagers and Voice Messaging - r 16.00 8.08 4.03 3.01
Emsat (0088213) 16.00 504.92 504.92 504.92
INMARSAT - A (0087x1) - A 16.00 606.00 606.00 606.00
INMARSAT - B (0087x3) 16.00 606.00 606.00 606.00
INMARSAT - B (0087x3) - B-Sat 16.00 606.00 606.00 606.00
INMARSAT - B HSD Duplex (0087x3914) 16.00 606.00 606.00 606.00
INMARSAT - M (0087x6) - M-Sat 16.00 606.00 606.00 606.00
Mobiq (0087x76) 16.00 275.42 275.42 275.42
Skyphone (0087x5) 16.00 700.00 700.00 700.00
Specialised Service - g21 16.00 9.00 9.00 9.00
Thuraya_Iridium (0088167/0088216) 16.00 370.00 370.00 370.00

Fixed fee call rates

The call setup up fee is not applied to fixed fee calls.

Destination Fixed Fee
Call Return 20.00
Paging Service - ff8 19.00
Paging Service - ff10 26.04
Premium Rate Service - ff3 25.63
Premium Rate Service - ff9 43.51
Premium Rate Service - ff31 (Police variant) 15.00
Text Message 12.00
Timeline 50.00