Skip to main content

Your basket

Monthly payment

  • every month for months, then
  • months contract
  • no annual contract

Monthly payment total

£xx

One-off payment

One-off payment total

£xx

Included with your package

Summary

Monthly payment

    One-off payments

    Reward Card included
    to say thanks for signing up
    Amazon gift card
    Amazon gift card to say thanks for signing up
    cashback icon
    Cashback to say thanks for signing up
    Today's payment
    Today's payment

    Broadband package guide

    A no-nonsense guide to our current broadband packages, upload & download speeds, contract options and more.

    Broadband package guide FAQs

    Our broadband service is at the centre of all our products. We've got a range of great value packages, for all your online needs, from daily browsing through to superfast streaming. These are our main products:

    Broadband and phone packages

    Broadband and phone packages use traditional technology, which means a working phone line is needed to set up your connection. A landline is how we get broadband to your home. It takes the signal from the street side cabinet (the large green box on or near your road) through to your router. This ensures you can get online.

    Unlimited Broadband uses an older technology called Asymmetric Digital Subscriber Line (ADSL). This type of connection only uses copper cables to carry the signals, so provides essential speeds. It's a no frills package, perfect for everyday online activities like browsing, shopping and social media.

    Unlimited Fibre and Fibre Extra is provided as Fibre To The Cabinet (FTTC). It differs from standard broadband and is sometimes described as part fibre. It uses a combination of fibre and copper cables to get you connected. Fibre optic cables from the BT Exchange carry signals to your street cabinet, then copper cables are used to carry the signals to your home using a landline.

    Fibre cables can handle larger amounts of data which means these packages offer higher speeds than standard broadband. They provide faster and more stable connection, so they're great for streaming, downloading and gaming on multiple devices.

    This table shows a summary of our broadband and phone packages
    Product Connection type Download (average) Upload (average) Usage allowance
    Unlimited ADSL* 10MbΦ N/A Unlimited
    Unlimited Fibre FTTC** 36Mb 9Mb Unlimited
    Unlimited Fibre Extra FTTC** 66Mb 18Mb Unlimited

    Find out more about our broadband and phone packages.

    Broadband only Full Fibre packages

    Full Fibre is sometimes called FTTP (Fibre To The Premises). Using next generation technology Full Fibre connects straight to your home so you don't need a phone line. A direct fibre optic connection means there's no copper cables or sharing bandwidth with your neighbours. This game-changing connection is all yours, so you can get ultrafast, reliable speeds up to 500Mb++  This package is made for busy online homes. Streaming, HD gaming Smart Home tech, working from home – you name it, with Full Fibre, everyone and everything's connected at the same time with incredible speeds.

    Full Fibre is a broadband only package, so you don't need to pay for line rental. If you want to keep your home phone line, you'll need to arrange that with your current landline provider.

    Full Fibre is so new it's not available everywhere just yet, but we're working as fast as we can to roll this out across the UK. If it's not reached you, we'll let you know when it does, and you can upgrade at any time.

    This table shows a summary of our Full Fibre packages
    Package Average estimated speed++ Usage allowance
    Full Fibre 74 74Mb Unlimited
    Full Fibre 145 145Mb Unlimited
    Full Fibre 500 500Mb Unlimited

    Find out more about our Full Fibre broadband only packages.

    New Customer? See what broadband packages and deals are available in your area. Just enter your details into our broadband postcode checker on our home page.

    Already with us? Login and see if you can upgrade your package for even faster speeds.

    Φ Unlimited Broadband uses an older technology, which is a bit of a mouthful, called Asymmetric Digital Subscriber Line (ADSL for short). This type of connection only uses copper cables to carry signals to your home so it's not as fast as fibre.

    The exchange connected to your cabinet and your home with a copper cable

    Φ† Unlimited Fibre and Fibre Extra is provided as Fibre To The Cabinet (FTTC).

    It's also called part-fibre as it uses a mix of fibre and copper cables. The fibre optic cables carry signals to your street cabinet, then copper cables connect to your home through your phone line.

    Fibre cables can handle much larger amounts of data which mean these packages are  faster than standard broadband. They provide speeds up to 66Mb, so they're great for streaming, downloading and gaming on multiple devices.

    The exchange connected to your cabinet with a fibre cable which is connected to your home with a copper cable

    ++ Full Fibre is sometimes called FTTP (Fibre To The Premises). Using next generation technology, Full Fibre connects straight to your home so you don’t need a phone line. The 'full' bit in Full Fibre means that your connection uses 100% fibre optic cables direct to your door. There’s no copper cables or sharing with your street. This game-changing connection is all yours, so you can get ultrafast, reliable speeds up to 500Mb++.

    The exchange connected to your home with a fibre cable

    Φ†++ Broadband speeds

    Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location and phone line (for standard broadband and fibre products) and your home wiring, Wi-Fi connection and time of day (for all products). We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

    Our broadband and phone packages are available in 12 and 18 month contracts. For Full Fibre packages we offer 24 month contracts.

    Enter your details into our broadband postcode checker to see what packages and deals are available where you live. You can then choose the package and contract length that suits you best. Generally the longer contract you take, the cheaper your package will be.

    You can see in the tables above the breakdown of the speeds we  provide. To see what packages, deals and speeds are available where you live you can enter your details into our broadband postcode checker. We'll then show you the average speeds of our various broadband servicesΦ++. which are available where you live. This is the 'advertised speed' and is the maximum speed generally possible using that type of connection or product. It's a purely technical description which helps you choose the type of product suitable for you - however it's useful to bear in mind not all products may be available in your area and the actual speed you'll get can depend on a number of factors such as your location, line, home wiring, Wi-Fi connection and time of day.

    Speed is measured in Megabits (Mb) per second and a speed test will measure both the download speed (affecting the time it takes to view a webpage, read an email or download or stream a file) and the upload speed (affecting the time it takes to upload a photo or video to Facebook for example).

    Φ†++ Broadband speeds

    Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location and phone line (for standard broadband and fibre products) and your home wiring, Wi-Fi connection and time of day (for all products). We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.

    We'll give you a personal estimate of the speed you'll get when you use our Broadband postcode checker. The speed you'll actually get can depend on a number of factors, including:

    • The type of broadband or fibre product you have chosen
    • Distance of your property from the nearest BT roadside cabinet or Exchange
    • Quality and age of your phone line
    • Electrical interference from things like generators and power lines
    • The number of people sharing the network
    • Your router and Wi-Fi setup within your property
    • Full Fibre speeds will depend on home wiring, Wi-Fi connection and time of day.

    We're proud to be signatories to Ofcom's Speed Code of Practice. This code is committed to making it clear to customers what their minimum guaranteed line speeds are.

    For more information, please see About your broadband speeds.

    It's often overlooked, but the speed you get from your Internet connection is greatly affected by how your home network and router (Plusnet Hub) is set up.

    If you have your router downstairs and connect over Wi-Fi upstairs for example, this can provide a much slower connection than if you were closer to the router or connecting to it using Ethernet cables. For more information, see our tips for Getting the best Wi-Fi signal.

    All of our current broadband packages come with unlimited usage, no matter what time of day. So there is no need to worry about going over or being charged extra, these things don't exist with our current broadband products.

    Some ISPs might restrict your speed based on how much you've used through Traffic Management or 'fair usage' policies – no need to worry though, Plusnet's Unlimited products don't have any traffic management applied to them – for more information see About your broadband speeds.

    When you sign up to us we include the router, and its postage and packaging all for no extra cost. If you're already a customer and want to order a new router, you'll need to contact us.

    With all our broadband packages you get the following:

    Plusnet Safeguard

    Plusnet Protect

    Broadband firewall

    Having a broadband account with us also gives you access to lots of Plusnet Perks including a big data bonus on our Mobile SIM only plans.

    If you sign up to one of our fantastic 30 Day SIM only contracts we’ll add an extra 2GB of data to every deal. That’ll do.

    Login to My Account. Your Broadband package will be shown in the My Products section.

    For many years now, an ADSL connection has been perfectly fine for everyday access to the Internet. For things like browsing, email, instant messaging, Skype or Facetime it's perfectly adequate. Even for streaming TV, films and music a speed of 3.5Mbps or above is fine. It really depends on what you use the Internet for and how many people are sharing your connection.

    Where Fibre (also known as 'FTTC', Fibre To The Cabinet) comes into its own is twofold: it provides a faster download speed, which is great when you have several people sharing the connection at the same time. And it has a faster upload speed so can support High Definition streaming, online gaming and video calling.

    If you've got a busy household with lots of devices connected at the same time then you'll want even faster speeds. Unlimited Fibre Extra might be more suitable in this case, find out if it's available in your area with our postcode checker.

    Full Fibre sometimes called FTTP (Fibre To The Premises) uses the latest broadband technology which means you get a dedicated fibre connection straight to your home, without a phone line. It delivers ultrafast, reliable speeds so can support busy multi-device online homes.

    This game-changing technology is so new it isn't available everywhere just yet. We're rolling out Full Fibre as fast as we can and connecting lots of homes every day. If it's not reached your area we'll let you know when it does and you can upgrade at any time. Find out more about our Broadband only Full Fibre packages.

    Our latest broadband deals

    To see what broadband packages and deals are available in your area. Just enter your details into our broadband postcode checker.

    Already with us? Login and see if you can upgrade your package for even faster speeds.

    Already with us? Login and see if you can upgrade your package for even faster speeds.

    Login to My Account to check when your contract ends, and get personalised offers. It'll be in the contract section of My Products.

    Was this article helpful?

    Can’t find the answer to your question?