Broadband package guide

Broadband package guide FAQs

Our broadband service is at the centre of all our packages, whether you want broadband only, or want to package it up with Anytime Calls, YouView TV or even Plusnet Mobile. We have many different offers available to you, but at the core, these are our main broadband products:

Product Connection type Download (up tp) Upload (up to) Usage allowance
Unlimited ADSL* 17Mbps N/A Unlimited
Unlimited Fibre FTTC** 38Mbps 9.5Mbps Unlimited
Unlimited Fibre Extra FTTC** 76Mbps 19Mbps Unlimited

New customer? Check out our current offers. Already with us? Login and see if you can upgrade your package for even faster speeds.

* ADSL – Asymmetric Digital Subscriber Line means that broadband signals are carried over copper lines all the way to the BT Exchange

** FTTC – Fibre To The Cabinet means that broadband signals are carried over copper lines to the roadside cabinet and then fibre to the BT Exchange, allowing for a faster and more stable data transfer rate

We offer 12 and 18 month fixed term contracts as well as a non-contract option.

You're able to pick the contract length that suits you best, but generally the longer contract you take, the cheaper your package will be. However if you don't wished to be tied into a fixed term, you can choose to pay the standard price and cancel at any time without charges*. For a full list, you can see our Price guide.

* PLEASE NOTE: This refers to contract charges. You may still incur outstanding charges for your account and there is a £30 cessation fee should you cancel your broadband service instead of transferring to another provider. Please see full our terms and conditions.

You can see in the table above the breakdown of the speeds we sell. When we promote our current offers, we describe the speeds of our various broadband services as being 'up to' a certain speed. This is the 'advertised speed' and is the maximum speed generally possible using that type of connection or product. It's a purely technical description which helps you choose the type of product suitable for you - however it's useful to bear in mind not all products may be available in your area and the actual speed you'll get depends on your particular telephone line.

Speed is measured in Megabits per second (Mbps) and a speed test will measure both the download speed (affecting the time it takes to view a webpage, read an email or download or stream a file) and the upload speed (affecting the time it takes to upload a photo or video to Facebook for example).

We'll give you a personal estimate of the speed you'll get when you use our Broadband availability checker. The speed you'll actually get depends on a number of factors:

  • The type of broadband or fibre product you have chosen
  • Distance of your property from the nearest BT roadside cabinet or Exchange
  • Quality and age of your phone line
  • Electrical interference from things like generators and power lines
  • The number of people sharing the network
  • Your router and Wi-Fi setup within your property

We are also signatories to Ofcom's Speed Code of Practice which is committed to making it clear to customers what their minimum guaranteed line speeds are. For more information, please see About your broadband speeds.

It's often overlooked, but the speed you get from your Internet connection is greatly affected by how your home network and router (Plusnet Hub) is set up.

If you have your router downstairs and connect over Wi-Fi upstairs for example, this can provide a much slower connection than if you were closer to the router or connecting to it using Ethernet cables. For more information, see our tips for Getting the best Wi-Fi signal.

All of our current broadband packages come with unlimited usage, no matter what time of day. So there is no need to worry about going over or being charged extra, these things don't exist with our current broadband products.

Some ISPs might restrict your speed based on how much you've used through Traffic Management or 'fair usage' policies – no need to worry though, Plusnet's Unlimited products don't have any traffic management applied to them – for more information see About your broadband speeds.

When you sign up to us we include the router, and its postage and packaging all for no extra cost. If you're already a customer and want to order a new router, you'll need to contact us.

With all our broadband packages you get the following:

Plusnet Safeguard

Plusnet Protect

Broadband firewall

Having a broadband account with us also gives you access to our Mates Rates deals on our mobile plans.

For many years now, an ADSL connection has been perfectly fine for everyday access to the Internet. For things like browsing, email, instant messaging, Skype or Facetime it’s perfectly adequate. Even for streaming TV, films and music a speed of 3.5Mbps or above is fine. It really depends on what you use the Internet for and how many people are sharing your connection.

Where Fibre (also known as ‘FTTC’, fibre to the cabinet) comes into its own is twofold: it provides a faster download speed which is great when you have several people sharing the connection at the same time, and a faster upload speed. With the advent of new ultra-HD video technologies such as 4K TV, a connection of between 15 – 30Mbps is becoming the new norm.

If you’ve got a busy household with lots of devices connected at the same time then you’ll want even faster speeds, so up to 76Mbps speeds might be more suitable, if this is available in your area.