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    How to set up your Plusnet 582n router on Fibre

    A step-by-step guide on connecting your Plusnet 582n router on fibre.

    What you need to know before you set up

    Before you can do anything, you'll need to make sure your broadband connection is up and running. We'll send you a text or email when it's good to go.

    Here's a few tips to think about when you are getting everything working:

    • Your broadband will work best if your router's connected to the master telephone socket. Avoid putting your Hub somewhere where air can't get to it because it can become hot
    • Things like thick walls and concrete floors can actually weaken your wireless signal. So put your router as close to where you're going to use it as possible
    • It's best to leave your Hub on all the time if you can. Have a read of our broadband speed tips for more on why
    • There's more advice in our article on getting the best Wi-Fi signal
    • If you've got any other questions read the user guide

    What you need to know before you set up

    Before you can do anything, you'll need to make sure your broadband connection is up and running. We'll send you a text or email when it's good to go.

    Here's a few tips to think about when you are getting everything working:

    • Your broadband will work best if your router's connected to the master telephone socket. Avoid putting your Hub somewhere where air can't get to it because it can become hot
    • Things like thick walls and concrete floors can actually weaken your wireless signal. So put your router as close to where you're going to use it as possible
    • It's best to leave your Hub on all the time if you can. Have a read of our broadband speed tips for more on why
    • There's more advice in our article on getting the best Wi-Fi signal
    • If you've got any other questions read the user guide
    Read more Read less

    How to set up your Plusnet 582n router - Fibre

    As well as your set-up guide, you should have:

    • your router
    • a power supply (this'll come in two parts)
    • two Ethernet cables (one with yellow ends and another with red)
    • your reference card
    • a BT Openreach modem
    • a master socket

    Your engineer should've given you your modem and master socket when they came to install your broadband.

    When you get your Plusnet Hub, it's understandable that you want to get things up and running as soon as possible.

    But patience is key. The placement of your wireless router can seriously impact the quality and reliability of your broadband. Electrical interference, walls and even fish can all affect your browsing experience.

    Put it somewhere sensible and you'll have many solid, stable, connected years together.

    1. Avoid the kitchen

    Kitchens are a place for cooking, creativity and attempting to recreate something you've seen on TV.

    They're not a great place for your wireless router. Electronic appliances and metal surfaces can disrupt your signal, while microwaves use the same channel and will get in its way.

    Too many chefs spoil the broth. Too many kitchen appliances will spoil your broadband.

    2. Place it centrally

    Think of your router like a sprinkler, spitting out broadband signals in all directions to cover your home. The more centrally you place it, the more of your home will be covered.

    If you put it near a window, it will broadcast signals outside. Put it somewhere centrally and enjoy a good signal all the way around.

    3. Avoid walls

    If you've ever tried to talk to someone in a different room, you'll know how hard it is to get your message across. It's the same with broadband. Thick walls will absorb your signal and reduce the quality of your connection.

    Try to place your router somewhere that people walk through often, meaning the doors will be open and your broadband signal will have free passage to the rest of your home.

    4. Keep it out in the open

    Not only are walls bad news, but so are shelves, bookcases and desks. Blocking your router can have a bad effect on your broadband signal. Keep it visible, proud and fabulous for the best results.

    5. Avoid electrical items

    Your home is full of radio signals. Mobile phones, baby monitors and radios (obviously) will all try and compete with your broadband connection. Keep your router away from them to give your signal the room to breathe.

    6. Don't put it on the floor

    If your router is on the floor, your broadband performance will go the same way as its signal - down. Place it on a shelf or on top of a cabinet to achieve a better coverage, while also reducing the risk of any unfortunate 'foot vs router' accidents.

    7. Adjust the antennae

    On some of our older routers, you'll need to adjust the antennae to get the best signal throughout your home. As a rule of thumb, if your router is upstairs, position your antennae sideways. If you've got it downstairs, point them upwards.

    8. Fear the fish

    Fish tanks are full of water. That's great news for any fish you might have, but bad news for your Wi-Fi signal, as it'll struggle to get through.

    Mirrors are also trouble, as they reflect the signal causing it to get distorted. Shiny surfaces in general should be avoided, unless you want to check out how great you look.

    9. Experiment

    Your broadband router might take a bit of time to find somewhere it's comfortable. Try different locations to see where you get the best signal strength and stability.

    10. Use the master socket

    Your master socket is where your phone lines comes into your house, and it provides the most powerful connection. You'll usually find it in your living room. Plug your router in there. It will make it happy.

    Your engineer should've done the complicated stuff for your Fibre Broadband and will need to have finished before you can do anything with your router. What to do next is pretty simple.

    1. At the bottom of your router, you'll see two little 'feet' to help it stand. Extend them out so it's sitting steady
    2. Put the power adapter together by sliding the plug into the main unit (the black box) until you hear it click into place. Then plug this part into a wall socket, and the other side into the back of your router
    3. Find the Ethernet cable with the red ends. It came with your router. Plug one end into the LAN 1 socket on your Openreach modem. Then plug the other end into the fourth Ethernet socket on the back of the router. It's the one that has a red sticker under it
    4. All that's left now is to switch it on. Do this by pressing the black power button at the back of the router. When the Power light goes green, it's on. But this can take about a minute

    Wireless connection

    To connect wirelessly, follow the instructions included with your computer, phone or other device to connect to your router via Wi-Fi. If you need help with this, please see our Wireless connection guide.

    • The Wi-Fi Network (or SSID) you need to connect to starts with PlusnetWireless and has letters or numbers at the end, e.g. PlusnetWirelessA1B2C3
    • Your Wi-Fi password (or key) is 10 characters long and it's case sensitive, so enter it exactly as shown

    You'll find the connection details printed on the back of your router and on the handy reference card included with your router.

    Wired connection

    If you're using the Ethernet cable (yellow ends) connect it to one of the three available yellow Ethernet sockets on the back of your router.

    Connect the other end of the Ethernet cable to the Ethernet socket on your computer or laptop.

    This is the easy part. Your router needs a few minutes to configure settings and connect to the Internet. While it's doing this, go make yourself a drink.

    Wait for at least 15 minutes before moving on to the next step.

    Once you've finished your drink, just open your web browser of choice (e.g Internet Explorer, Safari, Chrome, Firefox) and you should see your home page.

    If you've got any questions about your 582n router, please see our Router user guide.

    First of all, take a look at the front of your router. Then follow whichever steps make sense from those below.

    The DSL Light is flashing on my modem

    This means there's a problem with your Broadband signal. Have a look at our connection troubleshooting guide for help on fixing it.

    The DSL light on my modem and Ethernet light on my router are both green

    This means your router is online but your device isn't connected to it. Check and follow the connection instructions in Connect your router and plug it in or our Wi-Fi connection guides and try again.

    The Eth 4 and Internet lights are green but I'm only seeing the 'Broadband Setup' page

    Good news. Everything's working fine, you just haven't quite finished the set-up process yet. Follow the steps below to get yourself connected.

    1. If you're setting up for the first time or have just done a factory reset, close your web browser down and try again in 15 minutes
    2. If you're getting the same screen again, type in the username and password you use to login to the
    3. Use the dropdown to pick the right provider
    4. Click go- in a few minutes, you'll see a green tick. This means you're good to go online

    My Broadband light is green but I'm only seeing the Technicolor TG582n page

    1. You'll need a username and password. The username is admin. The password is the serial number, which is on the sticker on the bottom of your router and on the reference card that came with it. It looks something like this: CPYYWWPPXXX. It's case sensitive
    2. Click OK
    3. On the next page, type in your broadband username (you'll find it in Connection Settings in Manage Account)
    4. Type in your password (the one you use to log in the )
    5. Click Connect
    6. After about a minute, the Internet light on your router will turn green and Configuration Successful will appear on your screen
    7. Open a new browser window
    8. You should now see your homepage and be able to get online

    .

    What the lights on your router mean
    Light / Colour What it means
    Power / off The power's off. Check the power cables and make sure you've switched your router on using the black button on the back
    Power / red It's starting up. If it stays red for more than a few minutes, switch your router off for a few minutes and then turn it on again
    Power / yellow It's updating its software. Leave it on until the power light turns green
    Power / green It's ready to use
    Ethernet / off There aren't any devices connected with the Ethernet cable
    Ethernet / green You've got a device connected using an Ethernet cable
    Ethernet / flashing green It's transferring data
    Wi-Fi / off Wi-Fi's off
    Wi-Fi / red Wi-Fi's on but Wi-Fi security's off
    Wi-Fi / yellow Wi-Fi's on and Wi-Fi security's on using WEP
    Wi-Fi / green Wi-Fi's on and Wi-Fi security's on using WPA or WPA2
    Wi-Fi / flashing green It's transferring data
    Broadband / off It's not connected to the BT Openreach modem. Check all the cables are plugged in properly
    Broadband / green It's connected to the BT Openreach modem
    Broadband / flashing green It's transferring data
    Internet / off There's no Internet connection. Check the DSL light on the BT Openreach modem. If that isn't on, it means the modem can't find a broadband signal
    Internet / red The Internet connection isn't working. Open your web browser and follow the steps on your screen. It might be because you've used the wrong username and password, so double check them and try again
    Internet / green It's connected to the Internet

    .

    What the lights on your BT Openreach modem mean
    Light / Colour What it means
    Power / off It's switched off
    Power / yellow It's starting up. It should turn green shortly
    Power / green It's powered up and ready to use
    DSL / off It can't find a broadband signal
    DSL / flashing green There's a problem with your broadband connection
    DSL / green Your broadband's connected and working
    LAN 1 / off It can't find a connection to your router or the Ethernet cable isn't connected
    LAN 1 / green The Ethernet cable's connected
    LAN 1 / flashing It's transferring data

    If you're having problems after setting up, read our troubleshooting guide.

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