Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
You'll need it to connect and log in to your router. Unless you've changed it, it'll be 192.168.1.254
You'll find your router password printed on the back of the router itself. It's also on the reference card that came with it.
Your Wi-Fi network name starts with Plusnet and has a few letters and numbers at the end, just like this: PlusnetA1B2C3. Your password's ten characters long with letters and numbers. You'll find them both on the back of your router and on the reference card that came with it.
We'll explain how to change them a little bit further down.
To log into your router, you'll need to be connected to a computer or device via Wi-Fi or Ethernet cable. Then, follow the steps below:
Open up a web browser window (like Firefox, Chrome or Safari)
Type your IP into the web address bar. Unless you've changed it, this'll be 192.168.1.254
This'll take you to the home page of your router, where you'll see a summary of your current connection status
When you've done this, you'll see Home, Basic Settings, Advanced Settings and Helpdesk. If you click on them, you'll be asked for your admin password. This is the same as your router password
You can find out how to do this by watching our help video.
When you've logged in to your router, you can check and change them by going to the Advanced Settings section. Whenever you make any changes to these settings, you'll be asked to confirm your password and read a warning before you'll be able to carry on.
These are the most advanced Wi-Fi settings you can change. So you should only do this if you feel confident you're making the right changes.
'Wi-Fi Enabled' tick-box: Turns Wi-Fi on or off. It's the same as the Wi-Fi button on the side of your router
Wi-Fi Name (SSID): your Wi-Fi network name as it appears when you're scanning for networks
Channel: Lets you choose what frequency you want your Wi-Fi to work on. It'll be set to Auto by default. That just means your router will choose the best frequency itself. You can change it to Manual if you want to choose. If you're having trouble connecting, it might help to use a single channel. You'll need to try out a few to find the one that's best. We recommend trying channels 1, 6 or 11 first
Security: Lets you decide the type of encryption you want your wireless network to have. You should never have this switched to None, as it makes it easy for anyone to access your network. The best and safest type to use is WPA2
Wi-Fi Password: The password you'll need to get onto your Wi-Fi network
WPS Enabled: If this is enabled, you'll be able to connect some devices without typing in the Wi-Fi key (you'll need to press the button to do this)
Broadcast SSID: Your router's name as it appears to any devices scanning for networks they can use. If you don't want this to happen, uncheck the box