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Help with your home phone service

Help Phone

What do you need help with?

General phone help

  • About your home phone service

    Find out more about Plusnet home phone packages and call plans, how much your calls cost and how to change your directory entry.

  • About your Plusnet home phone credit threshold and how to top it up

    Find out how your call spend works for your home phone, what you could pay and how to manage it.

  • How to get the most out of your call features

    There are lots of useful features you can set up on your home phone. Here's what they are and how to use them.

  • What to look for when buying a home phone

    For help with choosing a new home phone should you have a disability or impairment.

Troubleshooting phone issues

  • Home phone problems and how to fix them

    Phone not working? Noise on the line? Don't worry, follow our steps to fix the most common home phone problems.

Nuisance calls

  • How to stop those nuisance calls

    Everything you need to know about getting rid of unwanted calls.

  • Stopping nuisance calls on Plusnet Mobile

    Everything you need to know about getting rid of unwanted calls on Plusnet Mobile.

Business Phone service levels

  • Business Phone service levels

    A simple summary of our Business Phone service levels

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