Help with your phone service
What do you need help with?
General phone help
About your phone service
Find out more about Plusnet phone packages and call plans, how much your calls cost and how to change your directory entry.
About your Plusnet phone credit limit and how to top it up
Find out how your call spend works, what you could pay and how to manage it.
How to get the most out of your call features
There are lots of useful features you can set up on your phone. Here's what they are and how to use them.
What to look for when buying a home phone
For help with choosing a new home phone should you have a disability or impairment.