◊ Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
∞Plusnet's Unlimited broadband network is designed to provide enough capacity for all our customers and so you will generally be able to achieve the fastest possible speed your line will allow. We don't limit your line speed, usage or downloads. If you or your family are trying to do more online than your line speed will allow, we prioritise the traffic in your home. In this situation we will ensure time sensitive uses, like video calls or the latest must-see box set speed along whilst software downloads, which aren't time critical, can carry on more slowly in the background. You get the quality of service you need to enjoy all the advantages the Internet brings. Click here for more details.
Unlimited Broadband free for the first 18 months then from £9.99 a month when you take line rental – 18 month contract:
- This price is available to new Plusnet customers signing up at www.plus.net between 14th September – 4th October 2016.
- You must sign up to a 18 month minimum contract for:
- Plusnet Unlimited Broadband £0.00 a month the first 18 months, current price from month 19 is £9.99 a month (or if you live outside a low cost area £7.50 a month for the first 18 months, current price from month 19 is £17.49 per month); and
- Plusnet Line rental at £17.99 a month, or Line Rental Saver at £185.88 by paying for 12 months in advance (equivalent of £15.49 a month). Plusnet line rental and Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area the total price you will pay for the first 12 months is the equivalent of £15.49 per month (with line rental saver) and £17.99 a month (with standard line rental).
- After the 18 month period you'll pay the standard price for your Unlimited Broadband (currently £9.99 a month in low cost areas otherwise £17.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- These prices apply if you pay your monthly subscription fee by direct debit (otherwise a £1.50 payment processing fee applies).
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding external construction charges).
- A £6.99 router delivery fee applies, if you choose to take one.
- Prices, content and terms may vary at any time during your contract. We'll tell you about important changes in advance.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus.net/terms.
Unlimited Fibre Broadband from £5.00 a month for 18 months then from £14.99 a month when you take line rental – 18 month contract:
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 14th September and 4th October 2016.
- You must sign up to a 18 month minimum contract for:
- Plusnet Unlimited Fibre Broadband £5 a month for 18 months, current price from month 19 is £14.99 a month (or if you live outside a low cost area £12.50 a month for the first 18 months, current price from month 19 is £22.49 per month); and
- Plusnet Line rental at £17.99, or Line Rental Saver at £185.88 by paying for 12 months in advance (equivalent of £15.49 a month). Plusnet line rental and Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area, the total price you will pay for the first 18 months is the equivalent of £20.49 per month (with line rental saver), or £22.99 per month (with standard line rental).
- After the 18 month period you'll pay the standard price for your Unlimited Fibre Broadband (currently £14.99 a month in low cost areas otherwise £22.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- These prices apply if you pay your monthly subscription fee by direct debit (otherwise a £1.50 payment processing fee applies).
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in the subsequent 18 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding external construction charges).
- A £6.99 router delivery fee applies, if you choose to take one.
- Prices and terms may vary at any time during the contract. We'll tell you about important changes in advance.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus.net/terms.
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our landline phone service costs £17.99 a month or £15.49 monthly equivalent if you pay 12 months in advance (Line Only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £25 broadband activation charge, but we'll give you this free if you add one of our phone packages to your order. We'll also include a wireless router worth £40 (you'll just pay £6.99 P&P). If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £50 activation charge but we'll reduce this to £25 if you add one of our phone packages to your order. You can use your own router if it's compatible, or you can take our router (you'll just pay £6.99 P&P). Minimum term of 30 days.
Fibre Broadband
† Fibre broadband speed is described as 'up to' because your actual download speeds will vary. We'll give you the best download speed available on your line, with up to 76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 1.9Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre activation: Plusnet Fibre must be activated. This costs £50 for new customers and £25 for existing customers. However, if you add one of our phone packages to your order or already have our phone service you'll get this activation included.
Fibre broadband 18-month contract: The Plusnet Fibre service is subject to a minimum period of 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
Mobile: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged.
Anytime International 300
Includes:-
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes (Local) or 30 minutes (International) and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers at any time. Hang up and re-dial before 60 minutes and you won't be charged.
Service calls outside of your inclusive minutes: From 01/07/2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only from 1st September 2016 (if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing, please see our price guide.
Unlimited Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £2.50 a month for the first 12 months, £9.99 a month thereafter. If you live outside one of these areas it costs £10.00 a month for the first 12 months, £17.49 a month thereafter.
Unlimited Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £13.49 a month. If you live outside one of these areas it costs £20.99 a month.
Unlimited Fibre Broadband when taken with Plusnet line rental
- With an 18 month contract: If you live in a low cost area it costs £5.00 a month for the first 6 months, £14.99 a month thereafter. If you live outside one of these areas it costs £12.50 a month for the first 6 months, £22.49 a month thereafter.
Unlimited Fibre Broadband when taken without Plusnet line rental
- With an 18 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
- With an 18 month contract: If you live in a low cost area it costs £10.00 a month for the first 6 months, £19.99 a month thereafter. If you live outside one of these areas it costs £17.50 a month for the first 6 months, £27.49 a month thereafter.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
- With an 18 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.
