Prices, content and terms may change at any time during your contract. Where you have taken our fixed price contract, your broadband price or broadband and line rental price will not change during the minimum term. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.

Fixed Price Contracts

For our broadband only contracts, the fixed price applies to the broadband monthly price only (excludes other services, such as add-ons).

For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only (excludes other services such as call plans, call charges and add-ons).

If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed. Standard house move terms also apply, for more details see our Moving Home FAQs.

As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. For more details on fixed price contracts, see our Fixed Price Contract FAQs.

Broadband and Fibre Broadband

You'll need a Plusnet or other BT based landline to get our broadband.

Our home phone service

Our line rental costs £19.99 a month or £17.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).

Find out more about our packages.

Broadband

^ΦBroadband speed is described as 'average download speed of 10Mb' as it is based on speed available to at least 50% of customers at peak time (8 - 10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Speeds vary by location. Check your speed via 'check availability' on our home page.

Broadband with a 12 or 18 month contract: A £5.00 activation fee applies. We’ll also include a wireless router worth £40 for Unlimited Broadband or £99.99 for Unlimited Fibre and Unlimited Fibre Extra. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price guide.

Broadband without a 12 or 18 month contract: A £50.00 activation fee applies. You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.

Fibre Broadband

You'll need a Plusnet or other BT based landline to get our broadband.

Our home phone service

Our line rental costs £19.99 a month or £17.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).

†Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra and 'average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre as it is based on speed available to at least 50% of customers at peak time (8 - 10pm). Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

Θ Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited speeds. The actual speed you'll get depends on your location, phone line, home wiring, wifi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

Fibre broadband with a 12 or 18 month contract: A £10.00 activation fee applies. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge depends on your monthly price and the length of time remaining in your minimum term. How we calculate these charges is set out in the Price guide.

^ Phone

For more information on our landline tariffs, see our guide here.

For more information on call rates for service numbers, see our guide here.

Evening & Weekend UK & Mobile calls:

Includes:-

Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

Mobile calls: Calls to UK mobile and 070 personal numbering services made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

Unlimited UK & Mobile Calls:

Includes:-

Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

Mobile calls: Calls to UK mobile and 070 personal numbering services at any time. Fair usage limit of 2,000 minutes applies (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions). Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

Anytime International 300:

Includes:-

Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers. (if you exceed this limit, we have the right to charge you for further calls made, suspend and/or terminate your service in accordance with our terms and conditions).

25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.

300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.

Other call information

Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers and 070 personal numbering services at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.

Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling

* Pricing for new customers

The prices set out below apply to new customers only upon initial sign-up only from 7^th October 2019 (if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing, please see our price guide.

Unlimited Broadband when taken with Plusnet line rental

• With a 30 day contract: If you live in a low cost area it costs £4.00 a month for the first 12 months then from £12.49 a month. If you live outside one of these areas it costs £11.50 a month for the first 12 months, current price from month 13 is £19.99 a month. A £50.00 activation fee applies.
• With a 12 month contract: If you live in a low cost area it costs £4.00 a month for the first 12 months, £10.99 a month thereafter. If you live outside one of these areas it costs £11.50 a month for the first 12 months, £18.49 a month thereafter. A £5.00 activation fee applies.
• With an 18 month contract: If you live in a low cost area it costs £0.00 a month for the first 18 months, £10.99 a month thereafter. If you live outside one of these areas it costs £7.50 a month for the first 18 months and £18.49 thereafter. A £5.00 activation fee applies.

Unlimited Fibre Broadband when taken with Plusnet line rental

• With a 12 month contract: If you live in a low cost area it costs £15.99 a month for the first 12 months, £15.99 a month thereafter. If you live outside one of these areas it costs £23.49 a month for the first 12 months, £23.49 a month thereafter. A £10.00 activation fee applies.
• With an 18 month contract: If you live in a low cost area it costs £15.99 a month for the first 18 months, £15.99 a month thereafter. If you live outside one of these areas it costs £23.49 a month for the first 18 months, £23.49 a month thereafter. A £10.00 activation fee applies.

Unlimited Fibre Extra Broadband when taken with Plusnet line rental

• With a 12 month contract: If you live in a low cost area it costs £17.00 a month for the first 12 months, £20.99 a month thereafter. If you live outside one of these areas it costs £24.50 a month for the first 12 months, £28.49 a month thereafter. A £10.00 activation fee applies.
• With an 18 month contract: If you live in a low cost area it costs £8.00 a month for the first 18 months, £20.99 a month thereafter. If you live outside one of these areas it costs £15.50 a month for the first 18 months, £28.49 a month thereafter. A £10.00 activation fee applies.

What is a low cost area?