Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than up to . We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £35.00 activation fee, but we'll give you this for £10.00 if your package includes line rental. We'll also include a wireless router worth £40. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £60.00 activation fee but we'll reduce this to
£50.00 if your package includes line rental. You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.
Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
† Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best speed available on your line, with up to download speed and upload speeds on Unlimited Fibre Extra, and up to download speed and 9.5Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre broadband with a 12 or 18 month contract: There's a £50.00 activation fee, but we'll reduce this to £25.00 if your package includes line rental. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only from 29th June 2017 (if you choose
to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing,
please see our price guide.
Unlimited Broadband when taken with Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £5.00 a month for the first 12 months
then from £12.49 a month. If you live outside one of these areas it costs £12.50 a month for the
first 12 months, current price from month 13 is £19.99 a month. A £50.00
activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £6.01 a month for the first 12 months, £9.99
a month thereafter. If you live outside one of these areas it costs £13.51 a month for the first 12 months, £17.49
a month thereafter. A £10.00 activation
fee applies.
- With a 18 month contract: If you live in a low cost area it costs £3.51 a month for the first 18 months, £9.99
a month thereafter. If you live outside one of these areas it costs £11.01 a month for the first 18 months and
£17.49 thereafter. A £10.00
activation fee applies.
Unlimited Broadband when taken without Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £14.99 a month. If you live outside one of these areas it costs £22.49 a month.
A £60.00 activation fee applies.
- With a 12 or 18 month contract: If you live in a low cost area it costs £13.49 a month. If you live outside one of these areas it costs £20.99 a month.
A £35.00 activation fee applies.
Unlimited Fibre Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £14.51 a month for the first 12 months, £14.99 a month thereafter. If you live outside one of these areas it costs £22.01 a month for the first 12 months, £22.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £9.51 a month for the first 18 months, £14.99 a month thereafter. If you live outside one of these areas it costs £17.01 a month for the first 18 months, £22.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £17.49 a month. If you live outside one of these areas it costs £24.99 a month.
A £50.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £19.51 a month for the first 12 months, £19.99 a month thereafter. If you live outside one of these areas it costs £27.01 a month for the first 12 months, £27.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £14.51 a month for the first 18 months, £19.99 a month thereafter. If you live outside one of these areas it costs £22.01 a month for the first 18 months, £27.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £22.49 a month. If you live outside one of these areas it costs £29.99 a month.
A £50.00 activation fee applies.
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.
Terms
You will be subject to our Terms and Conditions for Plusnet residential services. This "Here's the legal bit" sets out the Offer Terms which form part of these terms.
