Email setup - Android phones and tablets

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Plusnet Force9 Free-Online

The screenshots shown here were taken using Android version 4.1 (Jellybean). The same steps apply with older Android versions (2.3, 2.2 etc) on both phones and tablets.

Please note: This is a general guide, the settings may appear in a different order, depending on the manufacturer of your device (e.g. Sony, HTC, Samsung).

You can use these instructions to set up email for your Plusnet email address or email for a domain hosted on your account.

  1. From your home screen open the app drawer.

    From your home screen open the app drawer.
  2. Select Email.

    Select Email.
  3. Fill in your Email Address and Password.

    If you're not sure what to enter, see below the screenshot for help.

    Fill in your Email Address and Password.
    • Email Address: Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

    Press Next to continue.

  4. Choose POP3 or IMAP (don't choose Exchange) it's up to you which one you want to use, but for devices with limited memory, we recommend IMAP (I don't know what to choose).

    Should I choose POP3 or IMAP?

    It's up to you! Below are the main differences between the two.

    If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

    If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

    POP3 IMAP

    Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

    As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

    With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

    Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

    Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

    As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Choose POP3 or IMAP (don't choose Exchange).

  5. More settings will appear. Some will already be filled in.

    Enter the Username and IMAP or POP server details and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the Username and IMAP or POP server details and press Next.
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
    • IMAP/POP3 Server: For IMAP this is imap.plus.net - for POP, this is mail.plus.net

    When you're finished, press Next.

  6. Enter the SMTP server and Port.

    Make sure Require sign-in is ticked - the Username and Password should already be filled in.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the SMTP server and Port. and make sure Require sign-in is ticked.
    • SMTP server: smtp.plus.net or relay.plus.net (either will work)
    • Port: 587
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    Press Next when you're done.

  7. Change these settings to match your requirements (if you're not sure, it's safe to leave them) and press Next.

    Change these settings to match your requirements (if you're not sure, it's safe to leave them).
  8. Finally, enter a name for your account and outgoing messages and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Finally, enter a name for your account and outgoing messages.
    • Give this account a name: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
    • Your name: Enter your full name (or the name you'd like people to see when you send them email from this account)

    Press Next when you're done.

  9. That's all you need to do. Your email should appear on screen and be ready to use within a few minutes.

The screenshots shown here were taken using Android version 4.1 (Jellybean). The same steps apply with older Android versions (2.3, 2.2 etc) on both phones and tablets.

Please note: This is a general guide, the settings may appear in a different order, depending on the manufacturer of your device (e.g. Sony, HTC, Samsung).

You can use these instructions to set up email for your Plusnet email address or email for a domain hosted on your account.

  1. From your home screen open the app drawer.

    From your home screen open the app drawer.
  2. Select Email.

    Select Email.
  3. Fill in your Email Address and Password.

    If you're not sure what to enter, see below the screenshot for help.

    Fill in your Email Address and Password.
    • Email Address: Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

    Press Next to continue.

  4. Choose POP3 or IMAP (don't choose Exchange) it's up to you which one you want to use, but for devices with limited memory, we recommend IMAP (I don't know what to choose).

    Should I choose POP3 or IMAP?

    It's up to you! Below are the main differences between the two.

    If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

    If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

    POP3 IMAP

    Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

    As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

    With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

    Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

    Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

    As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Choose POP3 or IMAP (don't choose Exchange).

  5. More settings will appear. Some will already be filled in.

    Enter the Username and IMAP or POP server details and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the Username and IMAP or POP server details and press Next.
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
    • IMAP/POP3 Server: For IMAP this is imap.force9.net - for POP, this is mail.force9.net

    When you're finished, press Next.

  6. Enter the SMTP server and Port.

    Make sure Require sign-in is ticked - the Username and Password should already be filled in.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the SMTP server and Port. and make sure Require sign-in is ticked.
    • SMTP server: smtp.plus.net or relay.force9.net (either will work)
    • Port: 587
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    Press Next when you're done.

  7. Change these settings to match your requirements (if you're not sure, it's safe to leave them) and press Next.

    Change these settings to match your requirements (if you're not sure, it's safe to leave them).
  8. Finally, enter a name for your account and outgoing messages and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Finally, enter a name for your account and outgoing messages.
    • Give this account a name: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
    • Your name: Enter your full name (or the name you'd like people to see when you send them email from this account)

    Press Next when you're done.

  9. That's all you need to do. Your email should appear on screen and be ready to use within a few minutes.

The screenshots shown here were taken using Android version 4.1 (Jellybean). The same steps apply with older Android versions (2.3, 2.2 etc) on both phones and tablets.

Please note: This is a general guide, the settings may appear in a different order, depending on the manufacturer of your device (e.g. Sony, HTC, Samsung).

You can use these instructions to set up email for your Plusnet email address or email for a domain hosted on your account.

  1. From your home screen open the app drawer.

    From your home screen open the app drawer.
  2. Select Email.

    Select Email.
  3. Fill in your Email Address and Password.

    If you're not sure what to enter, see below the screenshot for help.

    Fill in your Email Address and Password.
    • Email Address: Enter the address you're setting up, this could be a Plusnet address (yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)
    • Password: Enter the password for your email address (I don't know what this is)

    Press Next to continue.

  4. Choose POP3 or IMAP (don't choose Exchange) it's up to you which one you want to use, but for devices with limited memory, we recommend IMAP (I don't know what to choose).

    Should I choose POP3 or IMAP?

    It's up to you! Below are the main differences between the two.

    If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

    If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

    POP3 IMAP

    Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

    As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

    With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

    Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

    Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

    As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

    Choose POP3 or IMAP (don't choose Exchange).

  5. More settings will appear. Some will already be filled in.

    Enter the Username and IMAP or POP server details and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the Username and IMAP or POP server details and press Next.
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
    • IMAP/POP3 Server: For IMAP this is imap.free-online.net - for POP, this is mail.free-online.net

    When you're finished, press Next.

  6. Enter the SMTP server and Port.

    Make sure Require sign-in is ticked - the Username and Password should already be filled in.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the SMTP server and Port. and make sure Require sign-in is ticked.
    • SMTP server: smtp.plus.net or relay.free-online.net (either will work)
    • Port: 587
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

      Your email username and password

      Setting up for the first time?

      • Email username: Your Account username
      • Email password: Your Account password

      Your Account username and password are the ones you log in to this website with.

      Setting up an additional Plusnet email address?

      • Email username: Your mailbox username (in the format username+mailboxname)
      • Email password: Your mailbox password

      If you're not sure what these are, check the email we sent after the new address was created.

    Press Next when you're done.

  7. Change these settings to match your requirements (if you're not sure, it's safe to leave them) and press Next.

    Change these settings to match your requirements (if you're not sure, it's safe to leave them).
  8. Finally, enter a name for your account and outgoing messages and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Finally, enter a name for your account and outgoing messages.
    • Give this account a name: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
    • Your name: Enter your full name (or the name you'd like people to see when you send them email from this account)

    Press Next when you're done.

  9. That's all you need to do. Your email should appear on screen and be ready to use within a few minutes.