How to connect your broadband

Help Broadband General Broadband Help How to connect your broadband

If you've got a router of your own (one that we haven't sent you), read on for the settings to use to get connected. It'll need to be a router that's compatible with our broadband network. So you won't be able to use a router if it came from your old service provider.

If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. It's ready to start using. But if you're having trouble setting it up, try our router guides or videos. Or take a look at the instructions that came with it.

If you’ve got standard broadband (not fibre), here are the settings you need. Some of these terms can vary from router to router, but these are the most commonly used.

It asks for: Use:
Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation ‘PPPoA’ or ‘PPP over ATM’
Password The password you use to log in to the Member Centre
Virtual Path Identifier (VPI) 0
Virtual Channel Identifier (VCI) 38
Multiplexing method ‘VC Based’ or ‘VCMUX’ or ‘VC-Multiplexing’

Some routers might ask for other settings that aren’t in our table. You should be able to stick with the default settings or leave them blank.

If you got broadband from us before August 2002, your username might be yourusername@plus.net instead of yourusername@plusdsl.net

If you used to have Affinity Broadband, you’ll need the username yourusername-pn@aihpipe.co.uk

If you’ve got fibre broadband, here are the settings you need. Some of these terms can vary from router to router, but these are the most commonly used.

It asks for: Use:
Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation PPPoE Always On
VLAN Active
802.1p 0
802.1q 101

Not all routers will ask for all these settings, so don’t worry if you can’t find some of them. Just make sure the settings it does ask for match the ones above.

If your fibre router is connected to a BT Openreach modem, here are the settings you’ll need. Some of these terms can vary from router to router, but these are the most commonly used.

It asks for: Use:
Broadband username or login name yourusername@plusdsl.net
Connection type or encapsulation PPPoE Always On

If you’re still having trouble getting connected, try our broadband troubleshooter to find out what’s wrong or to let us know there’s a problem. Or get in touch with us.

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