Prices, content and terms may change at any time during your contract. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Price and Product changes – 5th June 2018
The following pricing and product changes will apply from 5th June 2018:-
- Our call feature Caller Display, which helps you to avoid nuisance calls, will be made free for all new
and existing customers. Find out more about
Caller Display.
- Call setup fees will be increasing by 1p from 21p to 22p.
- Call charges to landlines will increase from 12.54p per minute to 13.5p per minute.
- Call charges to mobiles will increase from 14.65p per minute to 15p per minute.
- We will be making changes to our early termination charges, how much depends on your package.
- We will be making some changes to our terms and conditions.
For more details on the changes that we’re making please see our
FAQs.
Unlimited Fibre Broadband and Line Rental from £24.99
a month for the first 12 months, then from £34.98
a month. 12 month contract.
No activation fee, was £25.00.
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 25th April 2018 and 22nd May 2018.
-
Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Fibre Broadband £6.00 a month
for the first 12 months, current price from month 13
is £15.99 (or if you live outside a low cost area
£13.50 a month for the first 12
months, current price from month 13 is £23.49
per month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent
of £16.49 a month). Plusnet line rental and
Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £22.49 per month
(with Line Rental Saver) and £24.99 a month (with
standard line rental).
- After the 12 month period you'll pay the standard price for your Unlimited Fibre
Broadband (currently £14.99 a month in low cost areas otherwise
£22.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in
the subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
-
No activation fee, was £25.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Unlimited Fibre Extra Broadband and Line Rental from £29.99
a month for the first 12 months, then from £39.98
a month. 12 month contract.
A £15.00 activation fee applies, was £25.00.
- This price is available to new Plusnet customers signing up at www.plus.net or by calling Plusnet between 25th April 2018 and 22nd May 2018.
-
Must sign up to a 12 month minimum contract for:
- Plusnet Unlimited Fibre Extra Broadband £11.00 a month
for the first 12 months, current price from month 13
is £20.99 (or if you live outside a low cost area
£18.50 a month for the first 12
months, current price from month 13 is £28.49
per month); and
- Plusnet Line rental at £18.99 a month, or Line Rental
Saver at £197.88 by paying for 12 months in advance (equivalent
of £16.49 a month). Plusnet line rental and
Line Rental Saver do not include any inclusive calls.
- You may add any Plusnet call plan at an additional cost.
- If you live in a low cost area the total price you will pay for the first 12 months
is the equivalent of £27.49 per month
(with Line Rental Saver) and £29.99 a month (with
standard line rental).
- After the 12 month period you'll pay the standard price for your Unlimited Fibre Extra
Broadband (currently £19.99 a month in low cost areas otherwise
£27.49 a month), phone package and line rental.
The following conditions also apply:
- This price cannot be used in conjunction with any other offer.
- There is no cash alternative to this price.
- Your Home Phone activation date will be used as your monthly billing date. If your broadband service is activated
at a later date to the phone service, charges will be pro-rated for the first month and any discount applied in
the subsequent 12 months.
- If you need a new phone line installed at your property there's a £49.99 installation charge (excluding
external construction charges).
-
A £15.00 activation fee applies, was £25.00.
- Other exclusions and conditions may apply.
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of
these are available below, full terms and conditions can be viewed at
plus.net/terms.
Broadband and Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
Find out more about our packages.
Broadband
Broadband speed: We'll give you the best download speed available (up to 17Mb if you live in a high speed area) dependent on your location, phone line, home wiring and time of day. Because of these factors your speed may be higher or lower than 17Mb. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Broadband with a 12 or 18 month contract: There's a £35.00 activation fee, but we'll give you this for £10.00 if your package includes line rental. We'll also include a wireless router worth £40. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
Broadband without a 12 or 18 month contract: There's a £60.00 activation fee but we'll reduce this to
£50.00 if your package includes line rental. You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days.
Fibre Broadband
You'll need a Plusnet or other BT based landline to get our broadband.
Our home phone service
Our costs £18.99 a month or £16.49 monthly equivalent if you pay 12 months in advance (Line only as standard - calls to Plusnet Support and other Plusnet phone customers included).
† Fibre broadband speed is described as 'up to' because your actual speeds will vary. We'll give you the best speed available on your line, with up to 76Mb download speed and 19Mb upload speeds on Unlimited Fibre Extra, and up to 38Mb download speed and 9.5Mb upload speeds on Unlimited Fibre. This is dependent on your location, phone line, home wiring and time of day. We'll provide you with a speed estimate when you check availability of our products. Find out why speeds vary.
Up to 8x times faster: Speeds based on average standard (ADSL) broadband download averages from Ofcom report November 2013. Speeds are affected by various factors including location, home wiring and time of day. Find out why speeds vary.
Fibre broadband with a 12 or 18 month contract: There's a £50.00 activation fee, but we'll reduce this to £25.00 if your package includes line rental. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
^ Phone
For more information on our landline tariffs, see our guide here.
For more information on call rates for service numbers, see our guide here.
Evening & Weekend UK & Mobile calls:
Includes:-
Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and any time Saturday or Sunday (except calls to indirect access numbers (which include calling cards) and dial-up Internet access). Calls must be started and finished within these times to be inclusive (non-chargeable).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Fair usage limit of 1,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Unlimited UK & Mobile Calls:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
Mobile calls: Calls to UK mobile numbers at any time. Fair usage limit of 2,000 minutes applies. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime International 300:
Includes:-
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 at any time (except calls to indirect access numbers (which include calling cards) and dial-up Internet access).
A fair usage limit of 150 calls or 1000 minutes a month (whichever is reached first) applies to calls to 0845 and 0870 numbers.
25% discount to top 35 international destinations: (Anytime International 300) Get a 25% discount on chargeable calls to all countries listed in our top 35 international destinations. For more information see our tariffs guide.
300 Anytime minutes: (Anytime International 300) Means 300 inclusive minutes to USA mobiles, Canada mobiles and all landlines listed in our top 35 international destinations. Hang up and re-dial before 60 minutes and you won't be charged.
Other call information
Mobile Minutes: Are available on Line Only and the Anytime International 300 call plan and adds 100 inclusive minutes to UK Mobile numbers at any time. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Service calls outside of your inclusive minutes: From 1 July 2015, the charge for calls to service numbers beginning 084, 087, 09 and 118 consists of a 9.58p per minute access charge from Plusnet, plus a service charge set by the company you called. For more information visit www.plus.net/ukcalling
* Pricing for new customers
The prices set out below apply to new customers only upon initial sign-up only from 28th March 2018 (if you choose
to re-contract or upgrade your product following sign-up you will be subject to different pricing). For all other pricing,
please see our price guide.
Unlimited Broadband when taken with Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £5.00 a month for the first 12 months
then from £12.49 a month. If you live outside one of these areas it costs £12.50 a month for the
first 12 months, current price from month 13 is £19.99 a month. A £50.00
activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £3.00 a month for the first 12 months, £10.99
a month thereafter. If you live outside one of these areas it costs £10.50 a month for the first 12 months, £18.49
a month thereafter. A £10.00 activation
fee applies.
- With an 18 month contract: If you live in a low cost area it costs £1.00 a month for the first 18 months, £10.99
a month thereafter. If you live outside one of these areas it costs £8.50 a month for the first 18 months and
£18.49 thereafter. A £10.00
activation fee applies.
Unlimited Broadband when taken without Plusnet line rental
- With a 30 day contract: If you live in a low cost area it costs £14.99 a month. If you live outside one of these areas it costs £22.49 a month.
A £60.00 activation fee applies.
- With a 12 month contract: If you live in a low cost area it costs £13.49 a month for the first 12 months, £14.49 a month thereafter.
If you live outside one of these areas it costs £20.99 a month for the first 12 months, £21.99 a month thereafter.
A £35.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £13.49 a month for the first 18 months, £14.49 a month thereafter.
If you live outside one of these areas it costs £20.99 a month for the first 18 months, £21.99 a month thereafter.
A £35.00 activation fee applies.
Unlimited Fibre Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £9.00 a month for the first 12 months, £15.99 a month thereafter.
If you live outside one of these areas it costs £16.50 a month for the first 12 months, £23.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £7.00 a month for the first 18 months, £15.99 a month thereafter.
If you live outside one of these areas it costs £14.50 a month for the first 18 months, £23.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £17.49 a month for the first 12 months, £18.49 a month thereafter.
If you live outside one of these areas it costs £24.99 a month for the first 12 months £25.99 a month thereafter.
A £50.00 activation fee applies.
- With a 18 month contract: If you live in a low cost area it costs £17.49 a month for the first 18 months, £18.49 a month thereafter.
If you live outside one of these areas it costs £24.99 a month for the first 18 months £25.99 a month thereafter.
A £50.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken with Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £16.00 a month for the first 12 months, £20.99 a month thereafter.
If you live outside one of these areas it costs £23.50 a month for the first 12 months, £28.49 a month thereafter.
A £25.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £14.00 a month for the first 18 months, £20.99 a month thereafter.
If you live outside one of these areas it costs £21.50 a month for the first 18 months, £28.49 a month thereafter.
A £25.00 activation fee applies.
Unlimited Fibre Extra Broadband when taken without Plusnet line rental
- With a 12 month contract: If you live in a low cost area it costs £22.49 a month for the first 12 months, £23.49 a month thereafter.
If you live outside one of these areas it costs £29.99 a month for the first 12 months, £30.99 a month thereafter.
A £50.00 activation fee applies.
- With an 18 month contract: If you live in a low cost area it costs £22.49 a month for the first 18 months, £23.49 a month thereafter.
If you live outside one of these areas it costs £29.99 a month for the first 18 months, £30.99 a month thereafter.
A £50.00 activation fee applies.
What is a low cost area?
A broadband cease charge, as set out in our Price guide, is payable if you choose to end your agreement for your Plusnet Broadband service and the service is ceased or you are switching your service to another provider on a different network.
