Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want.
Whenever you go online, your router or modem is given an IP address. Your IP is like your phone number, unique to you and used as a way to identify and reach you.
Your IP address will either be dynamic or static. Dynamic means you're given a different IP each time you connect to the Internet. Whereas static means you'll be given the same one each time.
All our current broadband products are given a dynamic IP but you'll have the option of changing to a static one. If you're using an older product check below for more about your IP. If you're not sure what you've got, check Connection Settings, under Manage Account in My Account, or see the question below.
You'll be able to see what your IP settings are at the moment. Switch between static and dynamic by selecting the option you want to use. It usually costs £5 to do that. It's not always possible for some of our older broadband packages, but you can check whether or not you're eligible
You can get an IP block if you've got business broadband. It's when you need a range of IPs (either four or eight), so you can assign different ones to different devices. It's handy if you've got several different devices or services each requiring a public-facing IP address, like a firewall on one and an SSL website on another, because you won't be able to use things like port forwarding or Network Address Translation (also commonly called NAT addressing).