A-Z Index
Broadband
- A guide to our broadband prices around the UK
- About DNS server and website settings
- About Plusnet's Broadband Firewall
- About broadband allowances
- About broadband speed
- About our Plusnet Pro add-on
- About traffic prioritisation
- About your Plusnet webspace
- Broadband package guide
- Broadband problems and how to fix them
- Broadband speed estimates
- Business Broadband and Fibre Broadband service levels
- Connecting to your Wi-Fi network with Windows 7
- Connecting to your Wi-Fi network with Windows 8
- Getting started with Plusnet Protect
- Getting the best Wi-Fi (wireless) signal
- How to connect your broadband
- How to set up your Plusnet router
- How to stay safe online
- How to test your broadband speed
- How to use Plusnet SafeGuard
- How to use your Plusnet router
- SSL security guide
- Understanding your IP address
Phone
TV
- An On Demand player isn't working
- BT Sport App from Plusnet
- BT Sport via Sky Digital Satellite Platform
- BT Sport via YouView from Plusnet
- Channel Pack details
- Freeview channel picture problems
- General sound problems
- How to set up powerline adapters
- How to set up your YouView or YouView+ box
- How to set up your YouView remote
- I'm having problems with my powerline adapters
- Internet channel picture problems
- Missing Freeview channels (channels between numbers 1-199)
- Missing Internet channels (channels between numbers 307-488)
- My YouView remote doesn't work
- My set top box won't switch on
- On Demand picture problems
- On Demand players are missing
- Only part of a programme has recorded
- Picture problems on all channels
- Poor quality recording(s)
- Recordings are failing
- Switching on for the first time
- TV error codes
- Turning Audio Descriptions off
- YouView remote TV codes - full list
Mobile
- About your Smart Cap
- Adult content locks on Plusnet Mobile
- Checking your Plusnet Mobile coverage
- How to upgrade or change your mobile plan
- Importing your contacts to a new phone
- Mates rates guide
- Mobile bolt-ons
- Moving your mobile phone number
- Our mobile phone exchange policy
- Paying your Plusnet Mobile bill
- Roam Like at Home with your Plusnet Mobile
- Roaming and international calls
- Tethering with Plusnet Mobile
- What to do if your mobile phone’s lost or stolen
- Your mobile phone and voicemail settings
My Account
- About Prioritised Service
- About our Enhanced Care service
- Billing Changes
- Charges for removing broadband from your line
- Earn money back when you recommend us to a friend
- Moving home or office
- Paying your Plusnet broadband, home phone and TV bill
- Thinking of leaving Plusnet?
- Using your Plusnet Member Centre, broadband and email usernames
Email Guides
Legal
- A summary of General Condition 23
- About changing your Plusnet broadband, home phone or other services
- About failed payments
- About your contract length
- Acceptable use policy
- Accessibility
- Broadband, home phone and TV cancellation policy
- Call rates for service numbers
- Cookie policy
- Fibre to the Premises (FTTP) Trial FAQ
- Gender Pay Gap Report
- Get it Right from a Genuine Site
- Internet Watch Foundation
- Key Fact Indicators for broadband traffic prioritisation
- Mobile App Open Source Information
- Mobile App Privacy Statement
- Mobile fair usage policy
- Modern Slavery Act Statement
- Ofcom Voluntary Speed Code of Practice
- Our guide to price increases for Plusnet Mobile plans
- Plusnet Business charges schedule
- Plusnet Business service schedules
- Plusnet Code of Practice
- Plusnet Complaints Code of Practice
- Plusnet Mobile cancellation policy
- Plusnet Mobile price guide
- Plusnet and the WEEE Legislation
- Plusnet landline call tariffs
- Plusnet plc Applications Software Licence Agreement
- Plusnet price guide for residential products
- Premier League football blocking
- Privacy policy
- SMS information
- Service abuse
- Support for customers with disabilities
- Terms and Conditions for the Fibre to the Premises Trial
- Terms and conditions for Plusnet Business Services
- Terms and conditions for Plusnet Mobile customers who signed up before 29 November 2016
- Terms and conditions for Plusnet Mobile services
- Terms and conditions for Plusnet residential services
- Terms and conditions of the My Referrals scheme
- UEFA football blocking