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TV

Troubleshoot and fix problems with your TV service.

From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

For more information on what this means for you see our YouView TV FAQs.

Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

For more information on what this means for you see our YouView TV FAQs.

Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

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Got a TV error code?

If you're seeing a YouView error message on screen, see all error codes.

How to set up your YouView or YouView+ box
How to set up powerline adapters
How to set up your YouView remote
Switching on for the first time
Accessibility features for YouView TV from Plusnet
YouView remote TV codes - full list
Freeview channel picture problems
Picture problems on all channels
General sound problems
Turning Audio Descriptions off
Recordings are failing or are poor quality
Channel Pack details
Missing Freeview channels (channels between numbers 1-199)
Missing Internet channels (channels between numbers 307-488)
My set top box won't switch on
My YouView remote doesn't work
I'm having problems with my powerline adapters
How to set up your YouView or YouView+ box
How to set up powerline adapters
How to set up your YouView remote
Switching on for the first time
Accessibility features for YouView TV from Plusnet
YouView remote TV codes - full list

Freeview channel picture problems
Picture problems on all channels

General sound problems
Turning Audio Descriptions off

Recordings are failing or are poor quality

Channel Pack details
Missing Freeview channels (channels between numbers 1-199)
Missing Internet channels (channels between numbers 307-488)

My set top box won't switch on
My YouView remote doesn't work
I'm having problems with my powerline adapters


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