Help with your TV service
What do you need help with?
Setting up and general TV help
-
How to set up your YouView or YouView+ box
Find out how to install your YouView or YouView+ box.
-
How to set up powerline adapters
Find out how to set up your powerline adapters for use with your YouView or YouView+ box.
-
How to set up your YouView remote
Find out how to configure your YouView remote to control your TV.
-
Switching on for the first time
Find out what you'll need to do after switching on your YouView or YouView+ box for the first time.
-
Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
Picture
-
Freeview channel picture problems
A guide to troubleshoot picture problems on channels between 1-199.
-
Internet channel picture problems
A guide to troubleshoot picture problems on channels between 307-488.
-
On Demand picture problems
Troubleshoot picture problems with On Demand players.
-
Picture problems on all channels
Troubleshoot picture problems across all channels.
Sound
Recording
On Demand
Channels
-
Channel Pack details
See which channels are available in our Channel Packs listing.
-
Missing Freeview channels (channels between numbers 1-199)
Troubleshoot and solve missing Freeview channel problems.
-
Missing Internet channels (channels between numbers 307-488)
A quick guide to resolving missing Internet channel issues.