Help with your TV service
What do you need help with?
Setting up and general TV help
How to set up your YouView or YouView+ box
Find out how to install your YouView or YouView+ box.
How to set up powerline adapters
Find out how to set up your powerline adapters for use with your YouView or YouView+ box.
How to set up your YouView remote
Find out how to configure your YouView remote to control your TV.
Switching on for the first time
Find out what you'll need to do after switching on your YouView or YouView+ box for the first time.
Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
Freeview channel picture problems
A guide to troubleshoot picture problems on channels between 1-199.
Internet channel picture problems
A guide to troubleshoot picture problems on channels between 307-488.
On Demand picture problems
Troubleshoot picture problems with On Demand players.
Picture problems on all channels
Troubleshoot picture problems across all channels.
Channel Pack details
See which channels are available in our Channel Packs listing.
Missing Freeview channels (channels between numbers 1-199)
Troubleshoot and solve missing Freeview channel problems.
Missing Internet channels (channels between numbers 307-488)
A quick guide to resolving missing Internet channel issues.
BT Sport via YouView from Plusnet
A useful troubleshooting guide for your BT Sports channels.
BT Sport via Sky Digital Satellite Platform
What to do if you're having problems with your BT Sports channels over Sky.
BT Sport App from Plusnet
Find out how to sign up and use the BT Sport App on your mobile or access it online through the BT Sport website.