Help with your TV service
What do you need help with?
Setting up and general TV help
-
How to set up your YouView or YouView+ box
Find out how to install your YouView or YouView+ box.
-
How to set up powerline adapters
Find out how to set up your powerline adapters for use with your YouView or YouView+ box.
-
How to set up your YouView remote
Find out how to configure your YouView remote to control your TV.
-
Switching on for the first time
Find out what you'll need to do after switching on your YouView or YouView+ box for the first time.
-
Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
Picture
-
Freeview channel picture problems
A guide to troubleshoot picture problems on channels between 1-199.
-
Internet channel picture problems
A guide to troubleshoot picture problems on channels between 307-488.
-
On Demand picture problems
Troubleshoot picture problems with On Demand players.
-
Picture problems on all channels
Troubleshoot picture problems across all channels.
Sound
Recording
On Demand
Channels
-
Channel Pack details
See which channels are available in our Channel Packs listing.
-
Missing Freeview channels (channels between numbers 1-199)
Troubleshoot and solve missing Freeview channel problems.
-
Missing Internet channels (channels between numbers 307-488)
A quick guide to resolving missing Internet channel issues.
Equipment
BT Sport
-
BT Sport via YouView from Plusnet
A useful troubleshooting guide for your BT Sports channels.
-
BT Sport via Sky Digital Satellite Platform
What to do if you're having problems with your BT Sports channels over Sky.
-
BT Sport App from Plusnet
Find out how to sign up and use the BT Sport App on your mobile or access it online through the BT Sport website.
Get the most out of Plusnet
Our website uses cookies to help give you a more personalised experience, remembering your settings, improving social media features, enabling live chat support and offering you deals based on your needs. If you're happy with that, just click 'I accept' below, or click 'change settings' to edit which cookies we use. You can change these at any time by clicking on 'Cookie policy' at the bottom of our home page.
Manage your cookie settings
Whenever you visit our website, we use cookies to give you the best experience possible. They're little text files that are saved on your computer, allowing us to remember your settings, provide live chat support and offer you personalised deals. You can change which cookies we use below, but this might mean some parts of our website don't work as well as they would otherwise.
Essential (They're always needed)
Always needed.
- Help the website display and work correctly
- Remember what is in your shopping basket
- Allow login on the site
Functional
Gives you a better experience.
- Help us offer live chat support
- Remember decisions you have made, so you do not need to make them again
- Create a more efficient experience
Personal
Lets you do more.
- Let you share things on social media
- Let you comment on blogs
- Tailor the advertising you see on other sites
We have updated your cookie settings
You can change them again whenever you like by visiting our cookie policy. You can remove existing cookies in your browser settings