Help with your TV service
What do you need help with?
Setting up and general TV help
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How to set up your YouView or YouView+ box
Find out how to install your YouView or YouView+ box.
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How to set up powerline adapters
Find out how to set up your powerline adapters for use with your YouView or YouView+ box.
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How to set up your YouView remote
Find out how to configure your YouView remote to control your TV.
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Switching on for the first time
Find out what you'll need to do after switching on your YouView or YouView+ box for the first time.
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Accessibility features for YouView TV from Plusnet
YouView TV from Plusnet has loads of features to help customers with a disability or impairment get the most out of their TV.
Picture
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Freeview channel picture problems
A guide to troubleshoot picture problems on channels between 1-199.
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Internet channel picture problems
A guide to troubleshoot picture problems on channels between 307-488.
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On Demand picture problems
Troubleshoot picture problems with On Demand players.
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Picture problems on all channels
Troubleshoot picture problems across all channels.
Sound
Recording
On Demand
Channels
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Channel Pack details
See which channels are available in our Channel Packs listing.
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Missing Freeview channels (channels between numbers 1-199)
Troubleshoot and solve missing Freeview channel problems.
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Missing Internet channels (channels between numbers 307-488)
A quick guide to resolving missing Internet channel issues.
Equipment
BT Sport
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BT Sport via YouView from Plusnet
A useful troubleshooting guide for your BT Sports channels.
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BT Sport via Sky Digital Satellite Platform
What to do if you're having problems with your BT Sports channels over Sky.
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BT Sport App from Plusnet
Find out how to sign up and use the BT Sport App on your mobile or access it online through the BT Sport website.