Are there any lights on, on your set top box?
Yes - the lights are on
It looks like your set top box is switched on and receiving power. If you're still not getting a picture or sound perhaps you're having a picture problem instead. Visit our TV help pages and choose the picture category.
No - there are no lights
It looks like your box isn't getting any power, please continue with the instructions below.
Check your cables
- Check the power cable is securely connected to your set top box
- Perform the same check at the wall socket and ensure it is switched on
- If you have a YouView+ box check the power switch on the back of your set top box
Try another electrical socket
- Unplug the set top box and connect it in to another socket
- If you're using an extension, try disconnecting it and plugging the box into the wall directly instead
Test other electrical appliances
- Check if the lights in your room are working
- Check if other appliances such as your TV and kettle are working
If other appliances are working it sounds like there may be a problem with your set top box, please contact us and we'll do our best to help you further.
If other appliances aren't working it seems you may have a power cut, you should contact your electricity supplier to resolve this.
