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    My set top box won't switch on

    A user guide to help you troubleshoot tv set top box problems.

    Are there any lights on, on your set top box?

    Yes - the lights are on

    It looks like your set top box is switched on and receiving power. If you're still not getting a picture or sound perhaps you're having a picture problem instead. Visit our TV help pages and choose the picture category.

    No - there are no lights

    It looks like your box isn't getting any power, please continue with the instructions below.

    1. Check your cables

      • Check the power cable is securely connected to your set top box
      • Perform the same check at the wall socket and ensure it is switched on
        • If you have a YouView+ box check the power switch on the back of your set top box
    2. Try another electrical socket

      • Unplug the set top box and connect it in to another socket
      • If you're using an extension, try disconnecting it and plugging the box into the wall directly instead
    3. Test other electrical appliances

      • Check if the lights in your room are working
      • Check if other appliances such as your TV and kettle are working
    4. If other appliances are working it sounds like there may be a problem with your set top box, please contact us and we'll do our best to help you further.

      If other appliances aren't working it seems you may have a power cut, you should contact your electricity supplier to resolve this.

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