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    My YouView remote doesn't work

    A short guide to solving remote problems.

    From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

    For more information on what this means for you see our YouView TV FAQs.

    Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

    From 28th October 2021 we no longer offer YouView TV or provide technical support for this service.

    For more information on what this means for you see our YouView TV FAQs.

    Older FAQs will remain so you can still refer to these. They won’t be maintained so may contain information that's not up-to-date.  Unfortunately, our Customer Support Advisors can’t help with queries about these articles.

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    Want to set up your YouView remote to control your TV?

    Please see our YouView remote setup guide.

    Want to set up your YouView remote to control your TV?

    Please see our YouView remote setup guide.

    1. Check the batteries

    Open the battery compartment on the back of your YouView remote and make sure the batteries are installed correctly. The flat end of each battery should be resting on the spring.

    2. Change the batteries

    Install a new pair of AAA batteries into your remote. Make sure both batteries are new and avoid mixing batteries with different levels of charge.

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