Recordings are failing or are poor quality
Help for when recordings are failing at the start or end of a programme, or are poor quality.
Recordings are failing
This generally means that your set top box can't find details for the programme you're trying to record. These sometimes change in the time between you setting the recording and the start of the programme.
1. Check for service problems and planned maintenance
Problems affecting a large amount of Plusnet customers will be published on our Service status page.
If the channel you're recording from is a Freeview channel, check for maintenance work in your area as this may have affected your signal quality at the time of recording. See the Digital UK website for more details.
If you find there's a service problem or ongoing maintenance work in your area, it's worth waiting until this has cleared. This is likely to be the cause of the problem.
2. Check the channel you're having problems with
If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.
3. Try a manual recording
Switch to the channel that you tried to record and press the Record button on your YouView remote.
If your set top box starts recording and you're able to play the recording back, either there was a temporary issue at the time of recording, or the recording stored on your box has corrupted and can't be recovered.
If you can't start a manual recording, restart your set top box and try the above steps again.
Only part of a programme has recorded
Reasons for failed recordings
A partial recording usually means one of three things:
- The programme didn't start or finish at advertised time
- The channel had a problem during the recording period
- The channel didn't properly send the "Accurate Recording" signal which tells your set top box exactly when to start and finish the recording
Check the channel you're having problems with
If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.
Poor quality recording(s)
1. Check the channel you're having problems with
If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.
2. Try a manual recording
Switch to the channel that you tried to record and press the Record button on your YouView remote.
If your set top box starts recording and you're able to play the recording back, either there was a temporary issue at the time of recording, or the recording stored on your box has corrupted and can't be recovered.
If you can't start a manual recording, restart your set top box and try the above steps again.
