My set top box won't switch on

Help TV Equipment My set top box won't switch on

Are there any lights on, on your set top box?

Yes - the lights are on No - there are no lights

Yes - there are lights on

It looks like your set top box is switched on and receiving power. If you're still not getting a picture or sound perhaps you're having a picture problem instead. Visit our TV help pages and choose the picture category.

No - there are no lights on

It looks like your box isn't getting any power, please continue with the instructions below.

  1. Check your cables

    • Check the power cable is securely connected to your set top box
    • Perform the same check at the wall socket and ensure it is switched on

    • If you have a YouView+ box YouView+ set top box

      Check the power switch on the back of your set top box

  2. Try another electrical socket

    • Unplug the set top box and connect it in to another socket
    • If you're using an extension, try disconnecting it and plugging the box into the wall directly instead

  3. Test other electrical applicances

    • Check if the lights in your room are working
    • Check if other applicances such as your TV and kettle are working

Are any of your other applicances working?

Yes - my other appliances are working No - my other appliances aren't working

Yes - my other appliances are working

Sounds like there may be a problem with your set top box, please contact us and we'll do our best to help you further.

No - my other appliances aren't working

It seems you may have a powercut, you should contact your electricty supplier to resolve this.

Search Help articles

Still need help?

  • Chat to us online

    Online chat is currently unavailable, please choose another option.

    Please enable functional cookies to use this feature. You can change your cookie settings at anytime.

    Start chat

    Your browser's blocking online chat

    To chat to us, please switch off any ad blocking software.

  • Give us a call

    Our support phone lines are open 7 days a week.

    Call us