It looks like your set top box is switched on and receiving power. If you're still not getting a picture or sound perhaps you're having a picture problem instead. Visit our TV help pages and choose the picture category.
No - there are no lights on
It looks like your box isn't getting any power, please continue with the instructions below.
Check your cables
Check the power cable is securely connected to your set top box
Perform the same check at the wall socket and ensure it is switched on
If you have a YouView+ box
Check the power switch on the back of your set top box
Try another electrical socket
Unplug the set top box and connect it in to another socket
If you're using an extension, try disconnecting it and plugging the box into the wall directly instead
Test other electrical applicances
Check if the lights in your room are working
Check if other applicances such as your TV and kettle are working