Yes - there are lights on
It looks like your set top box is switched on and receiving power. If you're still not getting a picture or sound perhaps you're having a picture problem instead. Visit our TV help pages and choose the picture category.
No - there are no lights on
It looks like your box isn't getting any power, please continue with the instructions below.
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Check your cables
- Check the power cable is securely connected to your set top box
- Perform the same check at the wall socket and ensure it is switched on
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If you have a YouView+ box
Check the power switch on the back of your set top box
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Try another electrical socket
- Unplug the set top box and connect it in to another socket
- If you're using an extension, try disconnecting it and plugging the box into the wall directly instead
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Test other electrical applicances
- Check if the lights in your room are working
- Check if other applicances such as your TV and kettle are working
Are any of your other applicances working?
Yes - my other appliances are working No - my other appliances aren't workingYes - my other appliances are working
Sounds like there may be a problem with your set top box, please contact us and we'll do our best to help you further.
No - my other appliances aren't working
It seems you may have a powercut, you should contact your electricty supplier to resolve this.
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