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    Missing Freeview channels (channels between numbers 1-199)

    Troubleshoot and solve missing Freeview channel problems.

    Before you continue - Make sure the channel isn't hidden

    Use the YouView remote to enter the number of the channel that's missing from the YouView guide (if you're not sure what the number is, check our channel pack list).

    If this allows you to watch the channel, it means the channel is hidden from the YouView guide. You can fix this by following the steps below:

    • Press the YouView button on your remote, and choose Settings
    • Go to the Signal & Connection area and select TV Channels
    • Select Restore hidden channels
    • If you unhide hidden channels, you won't be able to re-hide them until we enable this feature in a future software update

    Before you continue - Make sure the channel isn't hidden

    Use the YouView remote to enter the number of the channel that's missing from the YouView guide (if you're not sure what the number is, check our channel pack list).

    If this allows you to watch the channel, it means the channel is hidden from the YouView guide. You can fix this by following the steps below:

    • Press the YouView button on your remote, and choose Settings
    • Go to the Signal & Connection area and select TV Channels
    • Select Restore hidden channels
    • If you unhide hidden channels, you won't be able to re-hide them until we enable this feature in a future software update

    1. Check for service problems and planned maintenance

    Service outages - problems affecting a large amount of Plusnet customers will be published on our Service Status page.

    Maintenance work - maintenance work may temporarily affect your signal quality. You can check if this is happening in your area at the Digital UK website.

    If you find there's a service problem or ongoing maintenance work in your area, it's worth waiting until this has cleared, as it's likely the cause of the problem.

    2. Is the channel you're trying to view available in your area?

    Note: If all the channels are missing, you can skip this step.

    Most homes in the UK can receive Freeview, but not all channels are available in all areas. Use the Freeview availability checker to find out what you can receive in your area.

    3. Check the aerial cable

    Make sure the aerial cable is connected firmly. The easiest way to do this is to remove and then reconnect the aerial cable on the back of your set top box.

    To pick up Freeview channels, you'll need a good quality loft or external aerial that's capable of recovering digital TV signals and is aligned with your local transmitter. Avoid using a portable aerial (even with a signal booster).

    To pick up Freeview channels, you'll need a good quality loft or external aerial that's capable of recovering digital TV signals and is aligned with your local transmitter. Avoid using a portable aerial (even with a signal booster).

    4. Retune your set top box

    • Press the YouView button on your remote, and select Settings
    • Go to TV Signal and Quality, select Retune channels and follow the steps on screen

    If this doesn't work, remove the aerial cable from the back of the box and follow the steps above to retune channels again.

    Once this is complete you'll have no channels on the list. Restart your set top box, plug the aerial cable back in and then follow the retuning steps above to restore the full channels list.

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