Missing Freeview channels (channels between numbers 1-199)
Troubleshoot and solve missing Freeview channel problems.
1. Check for service problems and planned maintenance
Service outages - problems affecting a large amount of Plusnet customers will be published on our Service Status page.
Maintenance work - maintenance work may temporarily affect your signal quality. You can check if this is happening in your area at the Digital UK website.
If you find there's a service problem or ongoing maintenance work in your area, it's worth waiting until this has cleared, as it's likely the cause of the problem.
2. Is the channel you're trying to view available in your area?
Note: If all the channels are missing, you can skip this step.
Most homes in the UK can receive Freeview, but not all channels are available in all areas. Use the Freeview availability checker to find out what you can receive in your area.
3. Check the aerial cable
Make sure the aerial cable is connected firmly. The easiest way to do this is to remove and then reconnect the aerial cable on the back of your set top box.
4. Retune your set top box
- Press on your remote, and select Settings
- Go to TV Signal and Quality, select Retune channels and follow the steps on screen
If this doesn't work, remove the aerial cable from the back of the box and follow the steps above to retune channels again.
Once this is complete you'll have no channels on the list. Restart your set top box, plug the aerial cable back in and then follow the retuning steps above to restore the full channels list.
