An On Demand player isn't working
Check for service problems and planned maintenance
Problems affecting a large amount of Plusnet customers will be published on our Service Status page.
If you find there's a service problem or ongoing maintenance work in your area, it's worth waiting until this has cleared, as it's likely the cause of your picture problems.
Check for software updates
- Press on your remote and select Settings.
- Go to Device management and select Update On-Demand software.
If an update is available, it'll be downloaded and installed now. Your set top box may need to restart as part of the update process. If it does, repeat the above steps to make sure your set top box is fully up to date.
If there's a problem with the picture or sound
Visit the TV help pages and choose the picture or sound guides for help with issues you may be having with these.