Recordings are failing

Please note: This guide won't help fix a failed recording

Most recording issues are a caused by problems that happened at the time the recording was made. It's not possible to fix a recording after it's made, but we can help you work out what caused the problem and take steps to stop it from happening again.

If you've lost or have a failed recording, it's worth checking for the programme in the On Demand section, so you don't miss out.

This generally means that your set top box can't find details for the programme you're trying to record. These sometimes change in the time between you setting the recording and the start of the programme.

  1. Check for service problems and planned maintenance

Problems affecting a large amount of Plusnet customers will be published on our Service status page.

If the channel you're recording from is a Freeview channel, check for maintenance work in your area as this may have affected your signal quality at the time of recording. See the Digital UK website for more details.

If you find there's a service problem or ongoing maintenance work in your area, it's worth waiting until this has cleared. This is likely to be the cause of the problem.

  1. Check the channel you're having problems with

If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.

  1. Try a manual recording

Switch to the channel that you tried to record and press the Record button on your YouView remote.

If your set top box starts recording and you're able to play the recording back, either there was a temporary issue at the time of recording, or the recording stored on your box has corrupted and can't be recovered.

If you can't start a manual recording, restart your set top box and try the above steps again.

Cookies on the Plusnet website

We use cookies from Plusnet and our partners so that you get the best experience on our website. They’ll remember your settings, improve social media features and make sure you get personalised offers.

By clicking ‘I Accept’ you accept all cookies, or you can choose which ones you’re happy for us to use. You can change these at any time.

Change your cookie settings

Cookies are small text files that are saved on your computer when you visit some websites. To find out more about the cookies we use, view our cookie policy.

We use them to make our website easier to use. You can remove any cookies already saved on your computer, but this might mean some features won't work as well.

Here's the types of cookies we save. You also can change your settings below:

Essential (They're always needed)

These types of cookies:

  • Help the website display and work correctly
  • Remember what’s in your shopping basket
  • Allow login on the site


These types of cookies:

  • Enable live chat support
  • Remember decisions you made on the site so you don't need to make them again
  • Make your experience on the site more efficient


These types of cookies:

  • Allow you to share on social media
  • Let you comment on blogs
  • To tailor the advertising you see when you visit other websites

Cookies settings successfully updated

You can change these settings at any time on our Cookie policy page. These settings apply to new cookies. If you'd like to remove existing cookies, this can be done in your browser settings.