Only part of a programme has recorded

Please note: This guide won't help fix a failed recording

Most recording issues are a caused by problems that happened at the time the recording was made. It's not possible to fix a recording after it's made, but we can help you work out what caused the problem and take steps to stop it from happening again.

If you've lost or have a failed recording, it's worth checking for the programme in the On Demand section, so you don't miss out.

Reasons for failed recordings

A partial recording usually means one of three things:

  • The programme didn't start or finish at advertised time
  • The channel had a problem during the recording period
  • The channel didn't properly send the "Accurate Recording" signal which tells your set top box exactly when to start and finish the recording

Check the channel you're having problems with

If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.