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Poor quality recording(s)

  1. Check the channel you're having problems with

    If you're having trouble viewing the channel (or any other channels) you'll also have problems making recordings. Go to the TV help pages and choose the option that applies to the problem you're experiencing.

  2. Try a manual recording

    Switch to the channel that you tried to record and press the Record button on your YouView remote.

    If your set top box starts recording and you're able to play the recording back, either there was a temporary issue at the time of recording, or the recording stored on your box has corrupted and can't be recovered.

    If you can't start a manual recording, restart your set top box and try the above steps again.